Abbeyfield House, New Malden
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds36
- SpecialismsCaring for adults under 65 yrs, Dementia
- Last inspected2023-07-19
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness70
- Activities & engagement62
- Food quality60
- Healthcare65
- Management & leadership45
- Resident happiness68
What inspectors found
Inspected 2023-07-19
Is this home safe?
Is the care effective?
Abbeyfield House was rated Good for Effective at its June 2023 inspection. This domain covers training, care planning, healthcare access, and nutritional support. The published summary does not include specific detail about dementia training content, care plan quality, GP access arrangements, or food provision. A Good rating indicates inspectors found these arrangements broadly satisfactory, but without specific evidence it is not possible to say more than that.Is this home caring?
Abbeyfield House received a Good rating for Caring at its June 2023 inspection. This domain reflects whether staff treat people with warmth, dignity, and respect, and whether residents retain as much independence as possible. The published summary does not include direct quotes from residents or relatives, or specific inspector observations about staff interactions. A Good rating indicates inspectors were satisfied with the quality of care relationships at the time of the inspection.Is the home responsive?
Abbeyfield House received a Good rating for Responsive at its June 2023 inspection. This domain covers whether care is tailored to individual needs, whether activities are meaningful, and whether complaints are handled well. The published summary does not include specific detail about the activities programme, individual engagement approaches, or complaint records. A Good rating indicates inspectors found the home was meeting individual needs to a satisfactory standard.Is the home well-led?
Abbeyfield House was rated Requires Improvement for Well-led at its June 2023 inspection, which is the only domain that did not reach a Good rating. The published summary identifies a registered manager, Mrs Sherryann Watasha Bryan-Redway, and a nominated individual, Ms Helen Gilbert, both of whom are named and registered. The specific governance concerns identified by inspectors are not detailed in the published summary available here. A Requires Improvement in this domain means inspectors found that management, oversight, or accountability arrangements needed further work at the time of the inspection.
Source: CQC inspection report →
What the evidence base says
The team at Abbeyfield House has experience caring for adults under 65 who need residential support, alongside their dementia care services. This dual specialism means they understand the different approaches needed for younger residents. For residents living with dementia, the home provides tailored support programmes. Their location in New Malden offers a residential setting within easy reach of local amenities and transport links. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Abbeyfield House scores well across the care and staffing themes, reflecting a Good rating in four of five inspection domains. The score is held back by a Requires Improvement in well-led, which means the management and governance picture carries genuine uncertainty.
Homes in London typically score 68–82.Worth a visit
Abbeyfield House in New Malden was rated Good overall at its most recent inspection in June 2023, an improvement from a previous Requires Improvement rating. Four of the five inspection domains, Safe, Effective, Caring, and Responsive, were all rated Good, which is a meaningful step forward and suggests the home has addressed earlier concerns about the quality of daily care. The fifth domain, Well-led, was still rated Requires Improvement at the time of the inspection. This means inspectors found that management and governance arrangements were not yet fully meeting the required standard. For a home that cares for people living with dementia, including adults under 65, this is worth taking seriously. On a visit, ask the manager directly what specific issues were identified in the Well-led findings, what has changed since June 2023, and whether a follow-up inspection has taken place. A home that is honest about what it is still fixing is often one that is genuinely improving.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Abbeyfield House, New Malden measures up against the other homes you’re considering. Free account.
In Their Own Words
How Abbeyfield House, New Malden describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Specialised support for younger adults and those living with dementia
Compassionate Care in New Malden at Abbeyfield House – New Malden
Abbeyfield House in New Malden provides residential care with a particular focus on supporting adults under 65 and people living with dementia. The home offers specialised care programmes designed to meet the unique needs of younger residents requiring support.
Who they care for
The team at Abbeyfield House has experience caring for adults under 65 who need residential support, alongside their dementia care services. This dual specialism means they understand the different approaches needed for younger residents.
For residents living with dementia, the home provides tailored support programmes. Their location in New Malden offers a residential setting within easy reach of local amenities and transport links.
“To learn more about their approach to supporting younger adults and dementia care, consider arranging a visit to see the home for yourself.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Abbeyfield House scores well across the care and staffing themes, reflecting a Good rating in four of five inspection domains. The score is held back by a Requires Improvement in well-led, which means the management and governance picture carries genuine uncertainty.
Homes in London typically score 68–82.Worth a visit
Abbeyfield House in New Malden was rated Good overall at its most recent inspection in June 2023, an improvement from a previous Requires Improvement rating. Four of the five inspection domains, Safe, Effective, Caring, and Responsive, were all rated Good, which is a meaningful step forward and suggests the home has addressed earlier concerns about the quality of daily care. The fifth domain, Well-led, was still rated Requires Improvement at the time of the inspection. This means inspectors found that management and governance arrangements were not yet fully meeting the required standard. For a home that cares for people living with dementia, including adults under 65, this is worth taking seriously. On a visit, ask the manager directly what specific issues were identified in the Well-led findings, what has changed since June 2023, and whether a follow-up inspection has taken place. A home that is honest about what it is still fixing is often one that is genuinely improving.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Abbeyfield House, New Malden measures up against the other homes you’re considering. Free account.
In Their Own Words
How Abbeyfield House, New Malden describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Specialised support for younger adults and those living with dementia
Compassionate Care in New Malden at Abbeyfield House – New Malden
Abbeyfield House in New Malden provides residential care with a particular focus on supporting adults under 65 and people living with dementia. The home offers specialised care programmes designed to meet the unique needs of younger residents requiring support.
Who they care for
The team at Abbeyfield House has experience caring for adults under 65 who need residential support, alongside their dementia care services. This dual specialism means they understand the different approaches needed for younger residents.
For residents living with dementia, the home provides tailored support programmes. Their location in New Malden offers a residential setting within easy reach of local amenities and transport links.
“To learn more about their approach to supporting younger adults and dementia care, consider arranging a visit to see the home for yourself.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
