Cloyda Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds35
- SpecialismsCaring for adults over 65 yrs, Dementia
- Last inspected2023-01-19
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
The eight family priority themes
- Staff warmth55
- Compassion & dignity55
- Cleanliness55
- Activities & engagement50
- Food quality50
- Healthcare50
- Management & leadership60
- Resident happiness55
What inspectors found
Inspected 2023-01-19
Is this home safe?
Is the care effective?
The home was rated Good for Effective, which covers training, care planning, healthcare access, and nutrition. Dementia is listed as a formal specialism, implying the home has committed to meeting specific standards in this area. No detail about dementia training content, GP access arrangements, care plan personalisation, or food quality is available in the published report text.Is this home caring?
The home was rated Good for Caring — the domain that most directly captures whether staff are kind, whether your parent is treated with dignity, and whether their independence is supported rather than eroded. No direct quotes from residents or relatives, no inspector observations of staff interactions, and no specific examples of person-led practice are available in the published report text.Is the home responsive?
The home was rated Good for Responsive, which covers activities, individual engagement, and end-of-life care. No description of the activities programme, frequency of one-to-one engagement, or approach to end-of-life planning is available in the published report text. The home's dementia specialism implies some structured approach to meaningful occupation, but this cannot be verified from the available text.Is the home well-led?
The home was rated Good for Well-led. Miss Louise Sutton is both the registered manager and the nominated individual — meaning she holds direct personal accountability for the home's standards. This dual role can indicate strong ownership and consistency of leadership. No information is available about her tenure, recent staffing changes, culture under occupancy growth, or how families are kept informed about the home's performance.
Source: CQC inspection report →
What the evidence base says
The team at Cloyda specialises in caring for adults over 65, with particular experience supporting residents with dementia. The home follows careful assessment procedures when new residents arrive, monitoring health indicators to ensure each person's needs are properly understood. Staff work to help residents with dementia feel settled and engaged in daily life. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Cloyda Care Home achieved a Good rating across all five inspection domains, but the published report contains very limited detail — the score reflects the positive official rating tempered by the near-total absence of specific observations, quotes, or evidence that families need to feel confident.
Homes in London typically score 68–82.Worth a visit
Cloyda Care Home in New Malden was inspected in December 2022 and rated Good across all five domains — Safe, Effective, Caring, Responsive, and Well-led — with the rating confirmed as stable following a monitoring review in July 2023. The home is registered for 35 beds and specialises in dementia and older adult care. Miss Louise Sutton has held the dual role of registered manager and nominated individual, suggesting consistent personal accountability at the top of the organisation. The main limitation of this report is that the published inspection text contains almost no specific observations, quotes from residents or relatives, or detailed examples of practice. A Good rating is genuinely positive — inspectors found no significant concerns — but without the supporting detail, it is impossible to know what inspectors actually saw on the day. Before making a decision, visit the home in person: watch how staff greet your parent when you arrive, ask how many permanent staff are on the dementia unit overnight, and ask to see an example care plan so you can judge whether it truly reflects who your parent is as a person.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Cloyda Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Cloyda Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Careful attention to each resident's health and wellbeing
Cloyda Care Home – Expert Care in New Malden
When you're looking for dementia care, you need to know your loved one will be properly looked after. Cloyda Care Home in New Malden provides residential care for older adults, including those living with dementia. The home takes a systematic approach to helping new residents settle in.
Who they care for
The team at Cloyda specialises in caring for adults over 65, with particular experience supporting residents with dementia.
The home follows careful assessment procedures when new residents arrive, monitoring health indicators to ensure each person's needs are properly understood. Staff work to help residents with dementia feel settled and engaged in daily life.
“To get a real sense of how Cloyda might suit your family member, it's worth arranging a visit to see the home for yourself.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Cloyda Care Home achieved a Good rating across all five inspection domains, but the published report contains very limited detail — the score reflects the positive official rating tempered by the near-total absence of specific observations, quotes, or evidence that families need to feel confident.
Homes in London typically score 68–82.Worth a visit
Cloyda Care Home in New Malden was inspected in December 2022 and rated Good across all five domains — Safe, Effective, Caring, Responsive, and Well-led — with the rating confirmed as stable following a monitoring review in July 2023. The home is registered for 35 beds and specialises in dementia and older adult care. Miss Louise Sutton has held the dual role of registered manager and nominated individual, suggesting consistent personal accountability at the top of the organisation. The main limitation of this report is that the published inspection text contains almost no specific observations, quotes from residents or relatives, or detailed examples of practice. A Good rating is genuinely positive — inspectors found no significant concerns — but without the supporting detail, it is impossible to know what inspectors actually saw on the day. Before making a decision, visit the home in person: watch how staff greet your parent when you arrive, ask how many permanent staff are on the dementia unit overnight, and ask to see an example care plan so you can judge whether it truly reflects who your parent is as a person.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Cloyda Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Cloyda Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Careful attention to each resident's health and wellbeing
Cloyda Care Home – Expert Care in New Malden
When you're looking for dementia care, you need to know your loved one will be properly looked after. Cloyda Care Home in New Malden provides residential care for older adults, including those living with dementia. The home takes a systematic approach to helping new residents settle in.
Who they care for
The team at Cloyda specialises in caring for adults over 65, with particular experience supporting residents with dementia.
The home follows careful assessment procedures when new residents arrive, monitoring health indicators to ensure each person's needs are properly understood. Staff work to help residents with dementia feel settled and engaged in daily life.
“To get a real sense of how Cloyda might suit your family member, it's worth arranging a visit to see the home for yourself.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
