St Ann's Lodge
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes, Homecare agencies, Supported living
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds6
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Learning disabilities, Mental health conditions, Physical disabilities, Sensory impairment
- Last inspected2018-11-20
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Visitors often mention how approachable the staff feel here. There's a warmth that comes through in how the team interacts with everyone who walks through the door. People describe feeling comfortable in the environment, which matters when you're looking for somewhere that feels right.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness68
- Activities & engagement55
- Food quality55
- Healthcare65
- Management & leadership70
- Resident happiness68
What inspectors found
Inspected 2018-11-20
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the July 2025 inspection. This covers training, care planning, healthcare access, and nutrition. The home lists dementia as a specialism alongside learning disabilities, mental health conditions, and physical disabilities. No specific detail about training content, care plan quality, GP access frequency, or food provision appears in the published summary.Is this home caring?
The Caring domain was rated Good at the July 2025 inspection. This is the domain most directly relevant to whether your parent will be treated kindly and respectfully on a daily basis. No inspector observations about staff interactions, preferred names, pace of care, or response to distress are included in the published summary. No quotes from residents or relatives appear in the available text.Is the home responsive?
The Responsive domain was rated Good at the July 2025 inspection. This covers activities, individual engagement, and how well the home adapts to each person's preferences and needs. No detail about the activity programme, individual versus group engagement, or how the home responds to changing needs is included in the published summary. The home's six-bed size could in principle allow for a more personalised approach than a larger home, but this is not confirmed by the inspection findings.Is the home well-led?
The Well-led domain was rated Good at the July 2025 inspection. The registered manager and nominated individual are the same person, Mr Leslie Peter Fernando, which in a six-bed home means day-to-day leadership is likely hands-on rather than remote. No detail about management visibility, staff culture, governance systems, or how the home handles complaints is included in the published summary.
Source: CQC inspection report →
What the evidence base says
The home cares for adults both under and over 65, supporting people with dementia, learning disabilities, mental health conditions, physical disabilities and sensory impairments. This breadth of experience means they're set up to handle complex and changing needs. For those living with dementia, the home provides specialist support alongside care for people with various other conditions. This integrated approach means residents aren't isolated by their diagnosis but part of a diverse community. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
St Ann's Lodge 2 received a Good rating across all five domains at its July 2025 inspection, which is a genuinely positive result for a small six-bed home. However, the published report contains very little specific detail, so many scores reflect the rating itself rather than direct inspector observations or resident testimony.
Homes in London typically score 68–82.The three-lens summary
What families tell us
Visitors often mention how approachable the staff feel here. There's a warmth that comes through in how the team interacts with everyone who walks through the door. People describe feeling comfortable in the environment, which matters when you're looking for somewhere that feels right.
What inspectors have recorded
How it sits against good practice
Sometimes the right fit is simply about finding people who genuinely care. That feeling comes through here.
Worth a visit
St Ann's Lodge 2 in New Malden was rated Good across all five domains at its inspection on 9 July 2025, with the report published on 7 August 2025. This is a small, six-bed home registered for a wide range of needs including dementia, learning disabilities, mental health conditions, and physical disabilities. A Good rating in every domain is a meaningful result and suggests inspectors found no significant concerns about safety, care quality, or leadership. The registered manager and the nominated individual are the same person, Mr Leslie Peter Fernando, which in a home this size can mean consistent, hands-on leadership. The main difficulty for families is that very little specific detail has been published from this inspection. No inspector observations, resident or family quotes, staffing numbers, or activity information appear in the available text, so it is genuinely hard to build a picture of daily life here. Before visiting, prepare a list of direct questions: ask to see last week's actual staffing rota rather than a template, ask what happens on an evening shift when your parent needs support, and ask how the home tailors its approach for someone with dementia specifically. Walk through at a time of day when care is happening rather than during a quiet period, and notice whether staff seem to know the people they are caring for as individuals.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how St Ann's Lodge measures up against the other homes you’re considering. Free account.
In Their Own Words
How St Ann's Lodge describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where different needs find understanding and warmth
St Ann's Lodge 2 – Expert Care in New Malden
Finding the right place for someone with complex needs can feel overwhelming. St Ann's Lodge 2 in New Malden offers something reassuring — a genuinely welcoming environment where staff take time to know each person. This London care home supports people across different ages and conditions, creating a space where everyone belongs.
Who they care for
The home cares for adults both under and over 65, supporting people with dementia, learning disabilities, mental health conditions, physical disabilities and sensory impairments. This breadth of experience means they're set up to handle complex and changing needs.
For those living with dementia, the home provides specialist support alongside care for people with various other conditions. This integrated approach means residents aren't isolated by their diagnosis but part of a diverse community.
“Sometimes the right fit is simply about finding people who genuinely care. That feeling comes through here.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
St Ann's Lodge 2 received a Good rating across all five domains at its July 2025 inspection, which is a genuinely positive result for a small six-bed home. However, the published report contains very little specific detail, so many scores reflect the rating itself rather than direct inspector observations or resident testimony.
Homes in London typically score 68–82.The three-lens summary
What families tell us
Visitors often mention how approachable the staff feel here. There's a warmth that comes through in how the team interacts with everyone who walks through the door. People describe feeling comfortable in the environment, which matters when you're looking for somewhere that feels right.
What inspectors have recorded
How it sits against good practice
Sometimes the right fit is simply about finding people who genuinely care. That feeling comes through here.
Worth a visit
St Ann's Lodge 2 in New Malden was rated Good across all five domains at its inspection on 9 July 2025, with the report published on 7 August 2025. This is a small, six-bed home registered for a wide range of needs including dementia, learning disabilities, mental health conditions, and physical disabilities. A Good rating in every domain is a meaningful result and suggests inspectors found no significant concerns about safety, care quality, or leadership. The registered manager and the nominated individual are the same person, Mr Leslie Peter Fernando, which in a home this size can mean consistent, hands-on leadership. The main difficulty for families is that very little specific detail has been published from this inspection. No inspector observations, resident or family quotes, staffing numbers, or activity information appear in the available text, so it is genuinely hard to build a picture of daily life here. Before visiting, prepare a list of direct questions: ask to see last week's actual staffing rota rather than a template, ask what happens on an evening shift when your parent needs support, and ask how the home tailors its approach for someone with dementia specifically. Walk through at a time of day when care is happening rather than during a quiet period, and notice whether staff seem to know the people they are caring for as individuals.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how St Ann's Lodge measures up against the other homes you’re considering. Free account.
In Their Own Words
How St Ann's Lodge describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where different needs find understanding and warmth
St Ann's Lodge 2 – Expert Care in New Malden
Finding the right place for someone with complex needs can feel overwhelming. St Ann's Lodge 2 in New Malden offers something reassuring — a genuinely welcoming environment where staff take time to know each person. This London care home supports people across different ages and conditions, creating a space where everyone belongs.
Who they care for
The home cares for adults both under and over 65, supporting people with dementia, learning disabilities, mental health conditions, physical disabilities and sensory impairments. This breadth of experience means they're set up to handle complex and changing needs.
For those living with dementia, the home provides specialist support alongside care for people with various other conditions. This integrated approach means residents aren't isolated by their diagnosis but part of a diverse community.
“Sometimes the right fit is simply about finding people who genuinely care. That feeling comes through here.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
