OSJCT Avonbourne Care Centre
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds72
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Physical disabilities, Sensory impairment
- Last inspected2022-10-15
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families talk about seeing real changes in their loved ones after moving in. Some describe relatives becoming noticeably happier than they'd been at home, settling into routines that work for them. The consistent thread through family experiences is how staff approach each resident — with patience, warmth and genuine care.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness72
- Activities & engagement65
- Food quality65
- Healthcare70
- Management & leadership75
- Resident happiness70
What inspectors found
Inspected 2022-10-15
Is this home safe?
Is the care effective?
Bourne House received a Good rating for effectiveness at the September 2022 inspection, up from Requires Improvement. This domain covers how well the home understands and meets each person's health and care needs, including dementia-specific training, care plan quality, GP access, and food. The published inspection text does not include specific detail on any of these areas for this home. The specialisms listed include dementia, physical disabilities, and sensory impairment, which means staff should have training across a range of needs, but the inspection findings do not confirm the content or recency of that training.Is this home caring?
The caring domain was rated Good at the September 2022 inspection, an improvement from Requires Improvement. This domain looks at whether staff treat the people who live there with warmth, respect, and genuine dignity. The published report does not include specific inspector observations of staff interactions, resident testimony, or examples of dignity being upheld. The improvement from the previous rating suggests real change has taken place, but the evidence behind that judgement is not detailed in the published text.Is the home responsive?
Bourne House was rated Good for responsiveness at the September 2022 inspection, having previously been rated Requires Improvement. This domain looks at whether the home meets individual needs, including activities, engagement, and end-of-life planning. The published inspection text does not include specific detail about the activity programme, one-to-one engagement for residents who cannot join group activities, or how the home responds to individual preferences. The home's range of specialisms, covering dementia, physical disabilities, and sensory impairment, means the activity offer needs to be genuinely adapted to a wide range of abilities.Is the home well-led?
Bourne House was rated Good for leadership at the September 2022 inspection, a step up from Requires Improvement. A registered manager, Mrs Kamila Bevan, is named and in post, and the home is operated by The Orders of St. John Care Trust, a not-for-profit provider with a national presence. The published report does not include specific observations about management visibility, staff culture, governance processes, or how the home acts on feedback from residents and families. The improvement across all five domains from the previous inspection suggests that leadership has driven real change, but the detail behind that judgement is not available in the published text.
Source: CQC inspection report →
What the evidence base says
The home supports people with dementia, physical disabilities and sensory impairments, welcoming both younger adults under 65 and older residents. This mix of specialisms means they're set up to handle complex care needs. Several families with relatives living with dementia have shared their experiences here. They've found staff who understand the condition and know how to provide the right support, helping residents feel secure and cared for. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Bourne House has improved from Requires Improvement to Good across all five domains, which is a meaningful and positive step. The inspection findings confirm progress, but the published report contains limited specific detail, which means several scores sit in the positive-but-general range rather than the highest tier.
Homes in South West typically score 68–82.The three-lens summary
What families tell us
Families talk about seeing real changes in their loved ones after moving in. Some describe relatives becoming noticeably happier than they'd been at home, settling into routines that work for them. The consistent thread through family experiences is how staff approach each resident — with patience, warmth and genuine care.
What inspectors have recorded
What stands out in family accounts is how staff interact day to day — the politeness, the understanding, the way they take time with residents. While some families have raised concerns about staff changes over longer stays, others speak of the caring approach that runs through the team.
How it sits against good practice
Every family's journey is different, and visiting can help you get a feel for whether this could be the right place for your loved one.
Worth a visit
Bourne House, on Mitre Way in Salisbury, was rated Good at its last inspection in September 2022, published in October 2022, and a monitoring review in July 2023 found no reason to change that rating. Crucially, this is an improvement from a previous rating of Requires Improvement across all five domains, meaning inspectors found real, sustained progress in safety, care quality, and leadership. The home is run by The Orders of St. John Care Trust, a well-established not-for-profit provider, and has a registered manager in post. The main uncertainty for families is that the published inspection text is brief and contains limited specific observations, quotes, or data. That means the Good rating is confirmed but the detail behind it is thin. Before committing to a place, visit in person, ask to meet the registered manager Mrs Kamila Bevan, and use the checklist questions below to fill the gaps the inspection report does not cover.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how OSJCT Avonbourne Care Centre measures up against the other homes you’re considering. Free account.
In Their Own Words
How OSJCT Avonbourne Care Centre describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where understanding meets specialist care for complex needs
Nursing home in Salisbury: True Peace of Mind
When you're looking for specialist care that truly understands complex needs, finding the right place matters deeply. Bourne House in Salisbury brings together experienced support for dementia, physical disabilities and sensory impairments. For families navigating these challenging decisions, hearing how other residents have settled can offer genuine reassurance.
Who they care for
The home supports people with dementia, physical disabilities and sensory impairments, welcoming both younger adults under 65 and older residents. This mix of specialisms means they're set up to handle complex care needs.
Several families with relatives living with dementia have shared their experiences here. They've found staff who understand the condition and know how to provide the right support, helping residents feel secure and cared for.
“Every family's journey is different, and visiting can help you get a feel for whether this could be the right place for your loved one.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Bourne House has improved from Requires Improvement to Good across all five domains, which is a meaningful and positive step. The inspection findings confirm progress, but the published report contains limited specific detail, which means several scores sit in the positive-but-general range rather than the highest tier.
Homes in South West typically score 68–82.The three-lens summary
What families tell us
Families talk about seeing real changes in their loved ones after moving in. Some describe relatives becoming noticeably happier than they'd been at home, settling into routines that work for them. The consistent thread through family experiences is how staff approach each resident — with patience, warmth and genuine care.
What inspectors have recorded
What stands out in family accounts is how staff interact day to day — the politeness, the understanding, the way they take time with residents. While some families have raised concerns about staff changes over longer stays, others speak of the caring approach that runs through the team.
How it sits against good practice
Every family's journey is different, and visiting can help you get a feel for whether this could be the right place for your loved one.
Worth a visit
Bourne House, on Mitre Way in Salisbury, was rated Good at its last inspection in September 2022, published in October 2022, and a monitoring review in July 2023 found no reason to change that rating. Crucially, this is an improvement from a previous rating of Requires Improvement across all five domains, meaning inspectors found real, sustained progress in safety, care quality, and leadership. The home is run by The Orders of St. John Care Trust, a well-established not-for-profit provider, and has a registered manager in post. The main uncertainty for families is that the published inspection text is brief and contains limited specific observations, quotes, or data. That means the Good rating is confirmed but the detail behind it is thin. Before committing to a place, visit in person, ask to meet the registered manager Mrs Kamila Bevan, and use the checklist questions below to fill the gaps the inspection report does not cover.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how OSJCT Avonbourne Care Centre measures up against the other homes you’re considering. Free account.
In Their Own Words
How OSJCT Avonbourne Care Centre describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where understanding meets specialist care for complex needs
Nursing home in Salisbury: True Peace of Mind
When you're looking for specialist care that truly understands complex needs, finding the right place matters deeply. Bourne House in Salisbury brings together experienced support for dementia, physical disabilities and sensory impairments. For families navigating these challenging decisions, hearing how other residents have settled can offer genuine reassurance.
Who they care for
The home supports people with dementia, physical disabilities and sensory impairments, welcoming both younger adults under 65 and older residents. This mix of specialisms means they're set up to handle complex care needs.
Several families with relatives living with dementia have shared their experiences here. They've found staff who understand the condition and know how to provide the right support, helping residents feel secure and cared for.
Management & ethos
What stands out in family accounts is how staff interact day to day — the politeness, the understanding, the way they take time with residents. While some families have raised concerns about staff changes over longer stays, others speak of the caring approach that runs through the team.
“Every family's journey is different, and visiting can help you get a feel for whether this could be the right place for your loved one.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
