Chalgrove Care and Nursing Home | Agincare
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes, Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds60
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Mental health conditions, Physical disabilities, Sensory impairment
- Last inspected2022-09-23
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families describe their relatives as genuinely happy here, feeling valued and part of the community. There's talk of residents being comfortable in their rooms and enjoying the food. Staff seem to know how to help people feel they belong.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness70
- Activities & engagement65
- Food quality65
- Healthcare70
- Management & leadership70
- Resident happiness68
What inspectors found
Inspected 2022-09-23
Is this home safe?
Is the care effective?
The home was rated Good for Effective at the March 2025 inspection. This domain covers staff training, care planning, access to healthcare professionals, and nutrition. Dementia is listed as a specialism, which means the home is expected to have specific competence in dementia care practice. The published summary does not describe the content or frequency of dementia training, how often care plans are reviewed, or how the home works with GPs and other health professionals. No specific findings about food quality or dietary management are included.Is this home caring?
The home was rated Good for Caring at the March 2025 inspection. This domain covers staff warmth, dignity, respect, and whether residents are supported to maintain independence. The published summary does not include direct quotes from residents or relatives, nor specific inspector observations about how staff interact with the people in their care. The Good rating indicates that inspectors were satisfied with what they observed, but the absence of specific detail makes it difficult to build a picture of the everyday experience for your parent.Is the home responsive?
The home was rated Good for Responsive at the March 2025 inspection. This domain covers whether care is tailored to individual needs, whether activities are meaningful and varied, and how the home handles complaints and end-of-life planning. The published summary does not describe the activities programme, any examples of individual-level responsiveness, or the home's approach to end-of-life care. The specialism list includes dementia and mental health conditions, which means the home should be demonstrating responsiveness to a wide range of complex and changing needs.Is the home well-led?
The home was rated Good for Well-led at the March 2025 inspection. A registered manager, Ms Frances Grace Weeks, is in post, and a nominated individual, Mrs Raina Marina Taylor Taylor-Summerson, is also named. Having both roles filled is a positive structural indicator. The published summary does not describe the manager's tenure, the staff culture, how the home learns from incidents, or how leadership has changed since the Requires Improvement rating in 2022. The shift from Requires Improvement to Good across all domains in under three years is a meaningful improvement trajectory.
Source: CQC inspection report →
What the evidence base says
The home supports people with dementia, mental health conditions, physical disabilities and sensory impairments. They care for both younger adults under 65 and older residents. For residents living with dementia, the home provides specialist support alongside their general nursing care. Staff work to help people feel secure and maintain their sense of self. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Chalgrove Care and Nursing Home scores 72 out of 100. The home returned a Good rating across all five domains at its most recent inspection in March 2025, recovering from a Requires Improvement rating, but the published report contains very limited specific detail to confirm what Good looks like in practice here.
Homes in South West typically score 68–82.The three-lens summary
What families tell us
Families describe their relatives as genuinely happy here, feeling valued and part of the community. There's talk of residents being comfortable in their rooms and enjoying the food. Staff seem to know how to help people feel they belong.
What inspectors have recorded
The team keeps families in the loop about their loved ones, which matters when you can't visit as often as you'd like. Staff take time to update relatives about health changes and activities.
How it sits against good practice
If you're considering Chalgrove, it's worth visiting to see how they work with residents who have different care needs.
Worth a visit
Chalgrove Care and Nursing Home, at 5-7 Westminster Road East in Poole, was rated Good across all five inspection domains at its most recent assessment on 26 March 2025, with the report published on 14 April 2025. This represents a recovery from a Requires Improvement rating recorded at the previous inspection in September 2022. The home cares for up to 60 people across a range of needs including dementia, mental health conditions, physical disabilities, and sensory impairment. A registered manager and a nominated individual are in post, which is a basic but important indicator of stable oversight. The main uncertainty here is that the published inspection summary contains very little specific detail about what inspectors actually observed. Every domain is rated Good, but without direct quotes, staff observations, or specific examples, it is difficult to know what Good looks like day to day in this home. Before making a decision, visit at a mealtime, ask to see last week's actual staffing rota including night shifts, and ask the manager to describe one specific way the home has changed since the 2022 Requires Improvement rating. These three steps will give you far more useful information than the published report alone.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Chalgrove Care and Nursing Home | Agincare measures up against the other homes you’re considering. Free account.
In Their Own Words
How Chalgrove Care and Nursing Home | Agincare describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Staff who stick around make all the difference in Poole
Chalgrove Care and Nursing Home – Expert Care in Poole
When you're looking for care, finding a place where staff stay long-term can be reassuring. At Chalgrove Care and Nursing Home in Poole, families talk about seeing the same faces year after year. It's the kind of continuity that helps residents settle in and feel comfortable.
Who they care for
The home supports people with dementia, mental health conditions, physical disabilities and sensory impairments. They care for both younger adults under 65 and older residents.
For residents living with dementia, the home provides specialist support alongside their general nursing care. Staff work to help people feel secure and maintain their sense of self.
“If you're considering Chalgrove, it's worth visiting to see how they work with residents who have different care needs.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Chalgrove Care and Nursing Home scores 72 out of 100. The home returned a Good rating across all five domains at its most recent inspection in March 2025, recovering from a Requires Improvement rating, but the published report contains very limited specific detail to confirm what Good looks like in practice here.
Homes in South West typically score 68–82.The three-lens summary
What families tell us
Families describe their relatives as genuinely happy here, feeling valued and part of the community. There's talk of residents being comfortable in their rooms and enjoying the food. Staff seem to know how to help people feel they belong.
What inspectors have recorded
The team keeps families in the loop about their loved ones, which matters when you can't visit as often as you'd like. Staff take time to update relatives about health changes and activities.
How it sits against good practice
If you're considering Chalgrove, it's worth visiting to see how they work with residents who have different care needs.
Worth a visit
Chalgrove Care and Nursing Home, at 5-7 Westminster Road East in Poole, was rated Good across all five inspection domains at its most recent assessment on 26 March 2025, with the report published on 14 April 2025. This represents a recovery from a Requires Improvement rating recorded at the previous inspection in September 2022. The home cares for up to 60 people across a range of needs including dementia, mental health conditions, physical disabilities, and sensory impairment. A registered manager and a nominated individual are in post, which is a basic but important indicator of stable oversight. The main uncertainty here is that the published inspection summary contains very little specific detail about what inspectors actually observed. Every domain is rated Good, but without direct quotes, staff observations, or specific examples, it is difficult to know what Good looks like day to day in this home. Before making a decision, visit at a mealtime, ask to see last week's actual staffing rota including night shifts, and ask the manager to describe one specific way the home has changed since the 2022 Requires Improvement rating. These three steps will give you far more useful information than the published report alone.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Chalgrove Care and Nursing Home | Agincare measures up against the other homes you’re considering. Free account.
In Their Own Words
How Chalgrove Care and Nursing Home | Agincare describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Staff who stick around make all the difference in Poole
Chalgrove Care and Nursing Home – Expert Care in Poole
When you're looking for care, finding a place where staff stay long-term can be reassuring. At Chalgrove Care and Nursing Home in Poole, families talk about seeing the same faces year after year. It's the kind of continuity that helps residents settle in and feel comfortable.
Who they care for
The home supports people with dementia, mental health conditions, physical disabilities and sensory impairments. They care for both younger adults under 65 and older residents.
For residents living with dementia, the home provides specialist support alongside their general nursing care. Staff work to help people feel secure and maintain their sense of self.
Management & ethos
The team keeps families in the loop about their loved ones, which matters when you can't visit as often as you'd like. Staff take time to update relatives about health changes and activities.
“If you're considering Chalgrove, it's worth visiting to see how they work with residents who have different care needs.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
