Who they care for

This home provides specialist support for people with physical disabilities and sensory impairments, with expertise in complex neurological conditions. The team cares for both younger adults under 65 and older adults, including people living with dementia.

DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

Who they care for

• {"_thumbnail_id":"373168","county":"Hampshire","_county":"field_6984c81707f16","postcode":"GU17 9HA","_postcode":"field_6984c857ad520","headline":"Fernhill Neurological Centre-Inspire Neurocare (Farnborough) Limited – Your Trusted nursing home","_headline":"field_6984c8d0ad52b","description":"Fernhill Neurological Centre-Inspire Neurocare (Farnborough) Limited is a care home near Camberley in the South East. Specialist neurological care that other places couldn't provide","_description":"field_6984c901ad530","gmb_name":"Inspire Neurocare Farnborough","_gmb_name":"field_6984c92ead532","gmb_address":"\ue0c8\n361 Fernhill Rd, Blackwater, Farnborough, Camberley GU14 9EN","_gmb_address":"field_6984c936ad533","gmb_phone":"01276 733030","_gmb_phone":"field_6984c97aad537","gmb_star_rating":"5.0","_gmb_star_rating":"field_6984c98cad539","copy_headline":"Specialist neurological care that other places couldn't provide","_copy_headline":"field_6984c9b4ad53c","stage":"3.0","_stage":"field_6984c9bcad53d","gmb_business":"Nursing home","_gmb_business":"field_69a771cc07ed9","copy_intro":"When someone you love has a complex neurological condition, finding the right care feels almost impossible. Fernhill Neurological Centre in Camberley brings together specialist knowledge and consistent staffing that families say made all the difference. This purpose-built centre focuses on supporting people with rare and degenerative conditions, both younger and older adults.","_copy_intro":"field_69a7744107eda","copy_specialisms":"This home provides specialist support for people with physical disabilities and sensory impairments, with expertise in complex neurological conditions. The team cares for both younger adults under 65 and older adults, including people living with dementia.","_copy_specialisms":"field_69a7747507ede","copy_closing":"If you're looking for specialist neurological care in Surrey, visiting Fernhill could help you understand whether their approach fits your loved one's needs.","_copy_closing":"field_69a7749607ee0","address_1":"Fernhill Road","_address_1":"field_6984c77407f13","address_2":"Blackwater","_address_2":"field_6984c77f07f14","town_city":"Camberley","_town_city":"field_6984c78607f15","local_authority":"Hampshire","_local_authority":"field_6984c86cad522","cqc_report_date":"2025-08-20T15:02:19Z","_cqc_report_date":"field_6984c87aad523","service_type":"Nursing home","_service_type":"field_6984c89fad527","cqc_link":"https:\/\/www.cqc.org.uk\/location\/1-19888693024","_cqc_link":"field_6984c886ad524","sitelink":"https:\/\/www.inspireneurocare.co.uk\/","_sitelink":"field_6984c8a6ad528","service_provider":"Inspire Neurocare (Farnborough) Limited","_service_provider":"field_6984c8adad529","regional_location":"South East","_regional_location":"field_6984c8bbad52a","gmb_image":"https:\/\/streetviewpixels-pa.googleapis.com\/v1\/thumbnail?panoid=RzZQnWr3ja1c2LV_ENfk2Q&cb_client=maps_sv.tactile.gps&w=224&h=298&yaw=83.00121&pitch=0&thumbfov=100","_gmb_image":"field_6984c8f2ad52e","gmb_link":"https:\/\/www.google.com\/maps\/place\/Inspire+Neurocare+Farnborough\/@51.3161058,-0.7768379,17z\/data=!3m1!4b1!4m6!3m5!1s0x48742b739b0c20af:0xb037a204e24ac2c5!8m2!3d51.3161058!4d-0.7768379!16s%2Fg%2F11l1fq_4ws","_gmb_link":"field_6984c913ad531","dementia":"1.0","_dementia":"field_6984c93dad534","cqc_rating":"Good","_cqc_rating":"field_6984c948ad535","cqc_score":"2.0","_cqc_score":"field_6984c96bad536","star_rating_count":"4.0","_star_rating_count":"field_6984c9aaad53b","copy_dementia_":"For people living with dementia, the home's neurological expertise means staff understand the complex ways different conditions affect memory and thinking. The accessible environment and consistent care team are designed to help your parent feel secure.","_copy_dementia_":"field_69a7748807edf","postcode_relationship":"16702","_postcode_relationship":"field_69bb02cad9442","latitude":"51.316975","_latitude":"field_69875b180a63e","longitude":"-0.772233","_longitude":"field_69875b210a63f","gmb_email":"","_gmb_email":"field_6984c985ad538","copy_facilities":"","_copy_facilities":"field_69a7745807edc","copy_management":"","_copy_management":"field_69a7746a07edd","review_data":"[Harman] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: After being here for over 6 months, I can honestly say this neuro-rehab home deserves every bit of recognition it gets. The place is purpose built and well thought out, from wide doorways for easy wheelchair access to therapy areas that are well equipped. But the real reason I\u2019m leaving this review is the staff. The team here are consistent and genuinely compassionate. We\u2019ve built a great relationship with so many of them over time. There are too many names to list forgive me if I miss any, but everyone from the carers, nurses, therapists, admin and management have shown us nothing but respect and kindness. Any time we\u2019ve needed something it\u2019s been taken seriously and handled properly. So thank you to the whole team for everything. This review doesn\u2019t do justice to how grateful we are for them, but it\u2019s the least we can do. | [Mark Robertson] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: A truly outstanding care provider and a huge relief to find. Please read this if you are struggling with finding the right care for your loved one. Inspire Neurocare in Farnborough look after a friend of mine who has a very rare degenerative brain disease. They were the only place that could be found that actually understood what the condition was. Everywhere else we tried had never heard of it. Since then, the staff have proved themselves over and over again. Everyone there is experienced and genuinely cares about the people they support. It is such a relief after some of the challenges we faced with the wider care system. Anyone who has had to deal with healthcare services, CHC funding, social care and the general stress of trying to get the right support will understand what I mean. It can be incredibly draining. I honestly cannot fault Inspire Neurocare. They are not able to fix every issue that comes from dealing with the system, but they make life so much easier where they can. I no longer have to worry constantly about my friend. I know they are safe and looked after properly, and they are much happier here than they have ever been anywhere else. I do not usually leave reviews or hand out praise easily. But in this case it is very well deserved. Inspire Neurocare have helped my friend to have the best quality of life possible in difficult circumstances. They have also given me some peace of mind, which has meant the world. Thank you to everyone there. You are doing an amazing job. | [W Healy] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: Visited this morning to assess a patient, beautiful facility with engaging and welcoming team.","_review_data":"field_69ca61fad6d61","specialisms":"5","_specialisms":"field_6984c896ad526","specialisms_0_specialism_name":"Sensory impairments","_specialisms_0_specialism_name":"field_69873d768bae1","specialisms_1_specialism_name":"Caring for adults under 65 yrs","_specialisms_1_specialism_name":"field_69873d768bae1","specialisms_2_specialism_name":"Dementia","_specialisms_2_specialism_name":"field_69873d768bae1","specialisms_3_specialism_name":"Caring for adults over 65 yrs","_specialisms_3_specialism_name":"field_69873d768bae1","specialisms_4_specialism_name":"Physical disabilities","_specialisms_4_specialism_name":"field_69873d768bae1","features":"10","_features":"field_6984c9c6ad53e","features_0_featurename":"Friendly\/Welcoming","_features_0_featurename":"field_69873d298bae0","features_1_featurename":"Caring\/Compassionate","_features_1_featurename":"field_69873d298bae0","features_2_featurename":"Professional\/Skilled","_features_2_featurename":"field_69873d298bae0","features_3_featurename":"Safe\/Secure","_features_3_featurename":"field_69873d298bae0","features_4_featurename":"Happiness\/Wellbeing","_features_4_featurename":"field_69873d298bae0","features_5_featurename":"Medical\/Healthcare","_features_5_featurename":"field_69873d298bae0","features_6_featurename":"Dignity\/Respect","_features_6_featurename":"field_69873d298bae0","features_7_featurename":"Activities\/Engagement","_features_7_featurename":"field_69873d298bae0","features_8_featurename":"Music\/Arts Therapy","_features_8_featurename":"field_69873d298bae0","features_9_featurename":"Management\/Leadership","_features_9_featurename":"field_69873d298bae0","_dcc_cqc_beds":"60","_dcc_cqc_rating_safe":"","_dcc_cqc_rating_effective":"","_dcc_cqc_rating_caring":"","_dcc_cqc_rating_responsive":"","_dcc_cqc_rating_well_led":"","_dcc_cqc_report_date":"","_dcc_cqc_previous_rating":"","_dcc_cqc_trajectory":"","_dcc_cqc_enforcement":"none","_dcc_cqc_api_updated":"2026-06-13 18:06:56","_dcc_web_scan_blocked":"1","_dcc_web_dementia_activities":"0","_dcc_web_staff_training":"0","_dcc_web_fees_info":"0","_dcc_web_activities_programme":"0","_dcc_web_staff_profiles":"0","_dcc_web_photo_gallery":"1","_dcc_web_cqc_link":"1","_dcc_web_dementia_mention_reviews":"0","_dcc_web_scan_updated":"2026-06-13 18:06:56","_dcc_score_p1":"71","_dcc_score_p2":"50","_dcc_score_p3":"56","_dcc_score_p4":"60","_dcc_score_p5":"70","_dcc_composite_score":"61","_dcc_score_band":"good","_dcc_score_updated":"2026-06-13 18:06:56","cqcbc_location_id":"1-19888693024","cqcbc_provider_id":"1-19800704985","cqcbc_provider_name":"Fernhill Neurological Centre-Inspire Neurocare (Farnborough) Limited","cqcbc_brand_name":"BRAND Hamberley Care Homes","cqcbc_local_authority":"Hampshire","cqcbc_address_line1":"Fernhill Road","cqcbc_town_city":"Farnborough","cqcbc_county":"","cqcbc_region":"South East","cqcbc_postcode":"GU14 9EN","cqcbc_latitude":"","cqcbc_longitude":"","cqcbc_phone":"01276733030","cqcbc_website":"www.hamberleyneurocare.co.uk","cqcbc_registration_status":"Registered","cqcbc_registration_date":"2024-09-03","cqcbc_dormancy":"N","cqcbc_number_of_beds":"60","cqcbc_service_type":"Nursing homes","cqcbc_specialisms":"Caring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Physical disabilities, Sensory impairment","cqcbc_regulated_activities":"Accommodation for persons who require nursing or personal care, Treatment of disease, disorder or injury","cqcbc_overall_rating":"Good","cqcbc_overall_report_date":"","cqcbc_overall_report_link_id":"","cqcbc_rating_safe":"Good","cqcbc_rating_effective":"Good","cqcbc_rating_caring":"Good","cqcbc_rating_responsive":"Good","cqcbc_rating_well_led":"Good","cqcbc_previous_overall_rating":"","cqcbc_rating_trend":"stable","cqcbc_inspection_count":"0","cqcbc_last_report_date":"2025-06-20","cqcbc_last_inspection_date":"2025-06-20","cqcbc_latest_report_link_id":"","cqcbc_fetched_at":"2026-05-07 08:52:37","cqcbc_family_score":"57","cqcbc_score_staff_warmth":"58","cqcbc_score_compassion_dignity":"58","cqcbc_score_resident_happiness":"55","cqcbc_score_cleanliness":"55","cqcbc_score_management_leadership":"60","cqcbc_score_activities_engagement":"52","cqcbc_score_food_quality":"50","cqcbc_score_healthcare":"62","cqcbc_score_explanation":"Every domain was rated Good at the June 2025 inspection, which is a solid baseline. However, the published report contains very limited specific detail, so the score reflects a confirmed Good rating without the observations, quotes, or concrete examples that would push it higher.","cqcbc_checklist_verified":"[{\"title\":\"Overall Good rating across all five domains\",\"detail\":\"The inspection carried out on 20 June 2025 found the home Good in Safe, Effective, Caring, Responsive, and Well-led. This is the strongest rating available short of Outstanding.\",\"source\":\"Inspection rating, June 2025\"},{\"title\":\"Specialist neurological and dementia registration\",\"detail\":\"The home is formally registered to provide nursing care for people with neurological conditions, dementia, physical disabilities, and sensory impairments, covering both adults under 65 and adults over 65.\",\"source\":\"CQC registration record\"}]","cqcbc_checklist_mentioned":"[{\"title\":\"Named registered manager in post\",\"detail\":\"Mr Richard Graham Clark is recorded as registered manager and Mrs Christina Walsh as nominated individual, suggesting a defined leadership structure is in place.\",\"source\":\"Inspection registration data\"},{\"title\":\"Nursing care provision\",\"detail\":\"The home is registered to provide treatment of disease, disorder, or injury alongside personal care, indicating a nursing-level clinical offer rather than residential-only support.\",\"source\":\"Inspection registration data\"}]","cqcbc_checklist_not_assessed":"[{\"title\":\"Staff described as warm and welcoming\",\"detail\":\"No specific inspector observations or resident testimony about staff warmth are recorded in the published findings. Observe this yourself on a visit.\",\"source\":\"Ask the home directly\"},{\"title\":\"Staff respond to distress appropriately\",\"detail\":\"Not covered in the published findings. This is particularly important given the neurological specialism, where distress may present in non-verbal ways.\",\"source\":\"Ask the home directly\"},{\"title\":\"Residents not rushed\",\"detail\":\"Not covered in the published findings. Ask to spend time in a communal area at a care delivery time such as mid-morning or lunchtime to observe pace of interactions.\",\"source\":\"Ask the home directly\"},{\"title\":\"Good food quality with choice\",\"detail\":\"Not covered in the published findings. For people with neurological conditions, texture-modified diets and specialist nutritional support may also be relevant.\",\"source\":\"Ask the home directly\"},{\"title\":\"Clean, hygienic premises\",\"detail\":\"Not covered in the published findings. Note whether communal areas, bathrooms, and bedrooms are clean and odour-free on your visit.\",\"source\":\"Ask the home directly\"},{\"title\":\"Varied activity programme\",\"detail\":\"Not covered in the published findings. Ask to see the activity timetable and ask how activities are adapted for people with neurological conditions who may not be able to join group sessions.\",\"source\":\"Ask the home directly\"},{\"title\":\"Visible, approachable management\",\"detail\":\"Not covered in the published findings. Ask whether the registered manager is on site most weekdays and how staff and families raise concerns.\",\"source\":\"Ask the home directly\"},{\"title\":\"Privacy and dignity respected\",\"detail\":\"Not covered in the published findings. The evidence base consistently flags this as the second most important factor for families (55.2% of positive reviews mention it).\",\"source\":\"Ask the home directly\"},{\"title\":\"Dementia-friendly environment\",\"detail\":\"Not covered in the published findings. Given the neurological specialism, ask specifically how the environment supports orientation and reduces anxiety for people living with dementia.\",\"source\":\"Ask the home directly\"},{\"title\":\"Families welcomed\",\"detail\":\"Not covered in the published findings. Ask whether there are any restrictions on visiting times and how the home involves families in care planning.\",\"source\":\"Ask the home directly\"},{\"title\":\"Care plans reflect individual preferences\",\"detail\":\"Not covered in the published findings. For a neurological home, ask how care plans capture communication preferences and changes in condition over time.\",\"source\":\"Ask the home directly\"},{\"title\":\"End-of-life plans in place\",\"detail\":\"Not covered in the published findings. Given that the home cares for people with progressive neurological conditions, this is particularly important to explore.\",\"source\":\"Ask the home directly\"},{\"title\":\"Home learns from incidents\",\"detail\":\"Not covered in the published findings. Ask how the home records and acts on falls, medication errors, and other incidents.\",\"source\":\"Ask the home directly\"},{\"title\":\"Staffing levels adequate\",\"detail\":\"Not covered in the published findings. Ask how many registered nurses and care staff are on duty during the day and overnight for 60 beds.\",\"source\":\"Ask the home directly\"},{\"title\":\"Staff trained in dementia care\",\"detail\":\"Not covered in the published findings. Ask specifically about dementia training content, not just whether training has been completed.\",\"source\":\"Ask the home directly\"},{\"title\":\"Communication with families\",\"detail\":\"Not covered in the published findings. Ask how the home keeps families updated when health or behaviour changes, and who the main point of contact is.\",\"source\":\"Ask the home directly\"},{\"title\":\"Care plan review frequency\",\"detail\":\"Not covered in the published findings. Ask how often care plans are formally reviewed and whether families are invited to take part.\",\"source\":\"Ask the home directly\"},{\"title\":\"Night staffing numbers\",\"detail\":\"Not covered in the published findings. Ask how many registered nurses and care staff are on duty overnight. For a 60-bed nursing home with complex neurological needs, this is critical.\",\"source\":\"Ask the home directly\"},{\"title\":\"Agency staff usage\",\"detail\":\"Not covered in the published findings. Ask what proportion of shifts in the last month were covered by agency staff rather than the permanent team.\",\"source\":\"Ask the home directly\"},{\"title\":\"Outdoor space and gardens\",\"detail\":\"Not covered in the published findings. Ask whether people living at the home have safe access to outdoor space and how this is supported for those with limited mobility.\",\"source\":\"Ask the home directly\"},{\"title\":\"One-to-one activities for people who cannot join groups\",\"detail\":\"Not covered in the published findings. For people with advanced neurological conditions or dementia, individual engagement is often more meaningful than group activities.\",\"source\":\"Ask the home directly\"}]","cqcbc_verdict":"Fernhill Neurological Centre was rated Good across all five inspection domains at its assessment in June 2025, with the report published in August 2025. The home specialises in neurological conditions, caring for both younger adults under 65 and older adults, including people living with dementia, physical disabilities, and sensory impairments. A Good rating across every domain is a positive and consistent baseline, and the presence of named, registered leadership is encouraging.\n\nThe main limitation of this report is that the published inspection text contains very little specific detail about what inspectors actually observed inside the home. There are no staff interaction descriptions, no resident or family quotes, and no specific evidence about food, activities, or night staffing. Before making a decision, visit in person during a care delivery time such as mid-morning, observe how staff interact with your parent in corridors and communal areas, and ask the manager directly about nurse-to-resident ratios overnight, agency staff use in the past month, and how the home adapts activities and communication for people whose neurological condition affects how they express themselves.","cqcbc_domain_safe":"{\"found\":\"The home was rated Good for safety at the June 2025 inspection. The home is registered to provide nursing care, which means registered nurses should be on duty around the clock. Beyond the rating itself, the published report does not include specific detail about falls management, medicines administration, infection control practices, or night staffing ratios. The specialist neurological focus means safety considerations here are more complex than in a standard dementia home, given that residents may have conditions affecting movement, swallowing, or seizure risk.\",\"quotes\":[],\"family_meaning\":\"A Good safety rating is reassuring, but it tells you the threshold was met, not by how much. Our Good Practice evidence base highlights that night staffing is the point where safety most commonly slips in care homes, and this is especially true in nursing settings where complex health needs do not reduce after 8pm. For a 60-bed neurological nursing home, knowing how many registered nurses are on overnight is one of the most important questions you can ask. The published findings do not answer this, so you will need to ask directly.\",\"evidence_base\":\"The IFF Research and Leeds Beckett rapid evidence review found that agency staff reliance and reduced night staffing are the two factors most consistently associated with safety incidents in care homes. Consistent, familiar staff who know a person's baseline are better placed to notice early deterioration.\",\"watch_out\":\"Ask the manager to show you last week's actual staffing rota, not the template. Count how many registered nurses and care staff were on each night shift, and ask what proportion of those shifts were covered by the permanent team rather than agency workers.\"}","cqcbc_domain_effective":"{\"found\":\"The home was rated Good for effectiveness at the June 2025 inspection. The registration to provide treatment of disease, disorder, or injury alongside personal care confirms a clinical nursing offer is in place. No specific detail is available in the published report about care plan content, GP access arrangements, dementia training programmes, or how nutrition is managed for people with swallowing difficulties. For a neurological specialist home, effectiveness of clinical care and how well staff understand individual conditions is particularly important.\",\"quotes\":[],\"family_meaning\":\"Effectiveness in a neurological home means more than basic care competence. It means staff understanding how different conditions affect memory, communication, swallowing, and movement, and then adjusting how they deliver care accordingly. Our Good Practice evidence base flags care plans as living documents that should reflect the current person, not who they were at admission. Given that neurological conditions can change over time, ask how often your parent's care plan would be reviewed and whether you would be involved. Food quality is one of the clearest markers of genuine care, and for people with dysphagia or swallowing difficulties it is also a clinical matter.\",\"evidence_base\":\"The Good Practice evidence review found that regular, structured care plan reviews that include family input are one of the most reliable markers of effective person-centred care. Homes that treat care plans as administrative documents rather than working tools tend to score lower on family satisfaction regardless of their inspection rating.\",\"watch_out\":\"Ask to see an example of how the home records and responds to a change in a resident's condition, such as a change in swallowing ability or a new seizure pattern. Ask who leads clinical reviews and how quickly a GP or specialist is involved when something changes.\"}","cqcbc_domain_caring":"{\"found\":\"The home was rated Good for caring at the June 2025 inspection. This domain specifically assesses whether staff are kind, whether people are treated with dignity and respect, and whether their privacy is maintained. No inspector observations of staff interactions, no resident quotes, and no family testimony appear in the published findings. Staff warmth is the single largest driver of family satisfaction in our review data, named in 57.3% of positive family reviews, so the absence of specific evidence here is a gap worth filling on a visit.\",\"quotes\":[],\"family_meaning\":\"A Good rating for caring means inspectors were satisfied that the standard was met. What it cannot tell you is how staff interact with your parent on an ordinary Tuesday afternoon when no inspector is present. Our review data shows that 55.2% of positive family reviews specifically mention compassion and dignity as the reason they feel confident in the home. For people with neurological conditions who may have limited verbal communication, the quality of non-verbal interaction matters as much as what staff say. Watch how staff approach people who are not communicating verbally, and whether they move at the person's pace or their own.\",\"evidence_base\":\"The Good Practice evidence review found that non-verbal communication, including touch, eye contact, tone of voice, and physical positioning, is as important as verbal interaction for people with advanced dementia or neurological conditions that affect speech. Homes where staff kneel to make eye contact, speak slowly, and allow processing time consistently score higher on dignity indicators.\",\"watch_out\":\"Arrive at the home without announcing yourself and spend ten minutes in a communal area. Notice whether staff greet the people they pass by name, whether they stop to make eye contact, and whether anyone appears to be waiting without acknowledgement.\"}","cqcbc_domain_responsive":"{\"found\":\"The home was rated Good for responsiveness at the June 2025 inspection. Responsiveness covers whether the home adapts to individual needs, provides meaningful activities, and supports people at the end of life. No specific detail about the activity programme, individual engagement, or end-of-life care planning appears in the published report. For people with neurological conditions and dementia, responsiveness also means how well the home adapts communication and daily routines to the individual's changing abilities.\",\"quotes\":[],\"family_meaning\":\"Our Good Practice evidence base is clear that activities for people with advanced neurological conditions or dementia should not rely on group sessions alone. Individual, one-to-one engagement, including familiar household tasks, music from a person's past, or simple sensory activities, is more effective than group programmes for people who can no longer participate socially. Activities receive positive mentions in 21.4% of family reviews, but the quality of what is offered varies enormously. Ask to see the actual activity records for the past two weeks, not just the planned timetable.\",\"evidence_base\":\"The Good Practice evidence review found that Montessori-based and task-centred individual activities, such as folding, sorting, or simple gardening, provide meaningful engagement for people who can no longer join group sessions. Homes that rely solely on group activities risk leaving the most cognitively impaired people unstimulated for large parts of the day.\",\"watch_out\":\"Ask the activities coordinator to describe how they would engage a person who is unable to join a group session due to their neurological condition. Ask to see the activity record for one specific person from the last fortnight, with names removed, to check whether individual sessions are actually happening or just planned.\"}","cqcbc_domain_well_led":"{\"found\":\"The home was rated Good for well-led at the June 2025 inspection. Mr Richard Graham Clark is the named registered manager and Mrs Christina Walsh is the nominated individual, indicating a defined governance structure. No detail is available in the published report about management visibility, staff culture, how feedback is gathered from families, or how the home responds to complaints and incidents. Leadership stability is one of the strongest predictors of quality trajectory in the Good Practice evidence base.\",\"quotes\":[],\"family_meaning\":\"A Good well-led rating means the inspection found adequate governance and leadership in place. What families consistently tell us matters most, mentioned in 23.4% of positive reviews, is whether the manager is a visible, known presence rather than someone who appears only for inspections. Communication with families, mentioned in 11.5% of positive reviews, is also a leadership responsibility. Ask the manager directly how long they have been in post, because stability at the top tends to flow through the whole team.\",\"evidence_base\":\"The Good Practice evidence review found that leadership tenure and stability are among the most reliable predictors of care quality over time. Homes where the registered manager has been in post for more than two years consistently outperform those with frequent management changes, even when inspection ratings are similar at a given point in time.\",\"watch_out\":\"Ask the registered manager how long they have been in post at this home, whether there have been any significant staffing changes in the past six months, and how families are typically informed when something goes wrong. Their answers will tell you as much as the rating itself.\"}","cqcbc_ai_generated_date":"2026-05-07 08:52:37","_seopress_titles_title":"Fernhill Neurological Centre-Inspire Neurocare (Farnborough) Limited – Dementia, Residential, Respite & Nursing Home in Camberley, Hampshire","_seopress_titles_desc":"If you live near Camberley, Hampshire, Dementia Care Choices walks with you through every stage of Dementia. From the first signs of Dementia to finding the right care home, we help you stay informed and organised throughout,","cqcbc_safe_found":"The home was rated Good for safety at the June 2025 inspection. The home is registered to provide nursing care, which means registered nurses should be on duty around the clock. Beyond the rating itself, the published report does not include specific detail about falls management, medicines administration, infection control practices, or night staffing ratios. The specialist neurological focus means safety considerations here are more complex than in a standard dementia home, given that residents may have conditions affecting movement, swallowing, or seizure risk.","cqcbc_safe_family_meaning":"A Good safety rating is reassuring, but it tells you the threshold was met, not by how much. Our Good Practice evidence base highlights that night staffing is the point where safety most commonly slips in care homes, and this is especially true in nursing settings where complex health needs do not reduce after 8pm. For a 60-bed neurological nursing home, knowing how many registered nurses are on overnight is one of the most important questions you can ask. The published findings do not answer this, so you will need to ask directly.","cqcbc_safe_evidence_base":"The IFF Research and Leeds Beckett rapid evidence review found that agency staff reliance and reduced night staffing are the two factors most consistently associated with safety incidents in care homes. Consistent, familiar staff who know a person's baseline are better placed to notice early deterioration.","cqcbc_safe_watch_out":"Ask the manager to show you last week's actual staffing rota, not the template. Count how many registered nurses and care staff were on each night shift, and ask what proportion of those shifts were covered by the permanent team rather than agency workers.","cqcbc_effective_found":"The home was rated Good for effectiveness at the June 2025 inspection. The registration to provide treatment of disease, disorder, or injury alongside personal care confirms a clinical nursing offer is in place. No specific detail is available in the published report about care plan content, GP access arrangements, dementia training programmes, or how nutrition is managed for people with swallowing difficulties. For a neurological specialist home, effectiveness of clinical care and how well staff understand individual conditions is particularly important.","cqcbc_effective_family_meaning":"Effectiveness in a neurological home means more than basic care competence. It means staff understanding how different conditions affect memory, communication, swallowing, and movement, and then adjusting how they deliver care accordingly. Our Good Practice evidence base flags care plans as living documents that should reflect the current person, not who they were at admission. Given that neurological conditions can change over time, ask how often your parent's care plan would be reviewed and whether you would be involved. Food quality is one of the clearest markers of genuine care, and for people with dysphagia or swallowing difficulties it is also a clinical matter.","cqcbc_effective_evidence_base":"The Good Practice evidence review found that regular, structured care plan reviews that include family input are one of the most reliable markers of effective person-centred care. Homes that treat care plans as administrative documents rather than working tools tend to score lower on family satisfaction regardless of their inspection rating.","cqcbc_effective_watch_out":"Ask to see an example of how the home records and responds to a change in a resident's condition, such as a change in swallowing ability or a new seizure pattern. Ask who leads clinical reviews and how quickly a GP or specialist is involved when something changes.","cqcbc_caring_found":"The home was rated Good for caring at the June 2025 inspection. This domain specifically assesses whether staff are kind, whether people are treated with dignity and respect, and whether their privacy is maintained. No inspector observations of staff interactions, no resident quotes, and no family testimony appear in the published findings. Staff warmth is the single largest driver of family satisfaction in our review data, named in 57.3% of positive family reviews, so the absence of specific evidence here is a gap worth filling on a visit.","cqcbc_caring_family_meaning":"A Good rating for caring means inspectors were satisfied that the standard was met. What it cannot tell you is how staff interact with your parent on an ordinary Tuesday afternoon when no inspector is present. Our review data shows that 55.2% of positive family reviews specifically mention compassion and dignity as the reason they feel confident in the home. For people with neurological conditions who may have limited verbal communication, the quality of non-verbal interaction matters as much as what staff say. Watch how staff approach people who are not communicating verbally, and whether they move at the person's pace or their own.","cqcbc_caring_evidence_base":"The Good Practice evidence review found that non-verbal communication, including touch, eye contact, tone of voice, and physical positioning, is as important as verbal interaction for people with advanced dementia or neurological conditions that affect speech. Homes where staff kneel to make eye contact, speak slowly, and allow processing time consistently score higher on dignity indicators.","cqcbc_caring_watch_out":"Arrive at the home without announcing yourself and spend ten minutes in a communal area. Notice whether staff greet the people they pass by name, whether they stop to make eye contact, and whether anyone appears to be waiting without acknowledgement.","cqcbc_responsive_found":"The home was rated Good for responsiveness at the June 2025 inspection. Responsiveness covers whether the home adapts to individual needs, provides meaningful activities, and supports people at the end of life. No specific detail about the activity programme, individual engagement, or end-of-life care planning appears in the published report. For people with neurological conditions and dementia, responsiveness also means how well the home adapts communication and daily routines to the individual's changing abilities.","cqcbc_responsive_family_meaning":"Our Good Practice evidence base is clear that activities for people with advanced neurological conditions or dementia should not rely on group sessions alone. Individual, one-to-one engagement, including familiar household tasks, music from a person's past, or simple sensory activities, is more effective than group programmes for people who can no longer participate socially. Activities receive positive mentions in 21.4% of family reviews, but the quality of what is offered varies enormously. Ask to see the actual activity records for the past two weeks, not just the planned timetable.","cqcbc_responsive_evidence_base":"The Good Practice evidence review found that Montessori-based and task-centred individual activities, such as folding, sorting, or simple gardening, provide meaningful engagement for people who can no longer join group sessions. Homes that rely solely on group activities risk leaving the most cognitively impaired people unstimulated for large parts of the day.","cqcbc_responsive_watch_out":"Ask the activities coordinator to describe how they would engage a person who is unable to join a group session due to their neurological condition. Ask to see the activity record for one specific person from the last fortnight, with names removed, to check whether individual sessions are actually happening or just planned.","cqcbc_well_led_found":"The home was rated Good for well-led at the June 2025 inspection. Mr Richard Graham Clark is the named registered manager and Mrs Christina Walsh is the nominated individual, indicating a defined governance structure. No detail is available in the published report about management visibility, staff culture, how feedback is gathered from families, or how the home responds to complaints and incidents. Leadership stability is one of the strongest predictors of quality trajectory in the Good Practice evidence base.","cqcbc_well_led_family_meaning":"A Good well-led rating means the inspection found adequate governance and leadership in place. What families consistently tell us matters most, mentioned in 23.4% of positive reviews, is whether the manager is a visible, known presence rather than someone who appears only for inspections. Communication with families, mentioned in 11.5% of positive reviews, is also a leadership responsibility. Ask the manager directly how long they have been in post, because stability at the top tends to flow through the whole team.","cqcbc_well_led_evidence_base":"The Good Practice evidence review found that leadership tenure and stability are among the most reliable predictors of care quality over time. Homes where the registered manager has been in post for more than two years consistently outperform those with frequent management changes, even when inspection ratings are similar at a given point in time.","cqcbc_well_led_watch_out":"Ask the registered manager how long they have been in post at this home, whether there have been any significant staffing changes in the past six months, and how families are typically informed when something goes wrong. Their answers will tell you as much as the rating itself.","pp_cqc_url":"https:\/\/www.cqc.org.uk\/location\/1-19888693024"}

This home provides specialist support for people with physical disabilities and sensory impairments, with expertise in complex neurological conditions. The team cares for both younger adults under 65 and older adults, including people living with dementia.

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