Dementia Care Home

Kingsclear

Park Road, Camberley, Surrey, GU15 2LN

Nursing homes

At a Glance

The information you need to decide whether this home warrants a closer look.

DCC Family Score
74/ 100
Weighted from family reviews
Dementia SpecialismConfirmed

Nursing homes

Families Rate The Staff72 / 100

Staff warmth score

“Well Looked After”70%

of reviewers answered yes

Good to know

  • Registered beds97
  • SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Physical disabilities
  • Last inspected2023-02-24

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The Evidence

What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.

Section 01

What families say

Families often mention how warm their first impressions are, with approachable staff who make new arrivals feel genuinely welcome. Many describe finding their loved ones looking relaxed and content during visits. The atmosphere strikes a balance between being homely and professional, with staff who notice the small things that matter.

The eight family priority themes

  • Staff warmth72
  • Compassion & dignity72
  • Cleanliness72
  • Activities & engagement65
  • Food quality65
  • Healthcare72
  • Management & leadership75
  • Resident happiness70
Section 02

What inspectors found

Inspected 2023-02-24

  • Is this home safe?

    Not yet rated
    The Safe domain was rated Good at the March 2024 inspection. This means inspectors were satisfied that risks were being managed, staffing was adequate, and medicines were handled appropriately. The home's improvement from Requires Improvement suggests that safety governance has strengthened. No specific observations, staffing ratios, or medicines management detail are available in the published summary. The home cares for 97 people, including those with dementia and physical disabilities, which makes safe staffing particularly important.
    Verified by inspector
  • Is the care effective?

    Not yet rated
    The Effective domain was rated Good at the March 2024 inspection. This covers training, care planning, healthcare access, nutrition, and how well staff understand and meet each person's needs. Dementia is listed as a specialism, which means inspectors would have considered whether staff have appropriate dementia-specific training. No specific detail about care plan content, GP access arrangements, food quality, or training records is available in the published summary.
    Verified by inspector
  • Is this home caring?

    Not yet rated
    The Caring domain was rated Good at the March 2024 inspection. This domain covers staff warmth, dignity, respect, privacy, and how well staff support independence. For a Good rating, inspectors must have observed interactions that met these standards. No specific observations, resident quotes, or examples of how staff addressed people or responded to distress are available in the published summary.
    Verified by inspectorResident testimony recorded
  • Is the home responsive?

    Not yet rated
    The Responsive domain was rated Good at the March 2024 inspection. This covers whether the home tailors care to individual needs, provides meaningful activities, responds to complaints, and plans for end of life. No specific detail about the activity programme, individual engagement, complaints handling, or end-of-life care is available in the published summary. The home supports people with dementia and physical disabilities, for whom individually tailored engagement is particularly important.
    Verified by inspector
  • Is the home well-led?

    Not yet rated
    The Well-led domain was rated Good at the March 2024 inspection, and this represents an improvement from the home's previous Requires Improvement rating. The home has a named registered manager, Mr Robert John Cook, and a nominated individual, Ms Rachel Harvey, both recorded with the regulator. The home is part of Aria Healthcare Group LTD. No detail about manager visibility, staff culture, governance processes, or how the home handles complaints and feedback is available in the published summary.
    Verified by inspector
  • Source: CQC inspection report →

    Section 03

    What the evidence base says

    Kingsclear provides specialist dementia care alongside support for adults under 65 and those with physical disabilities. They also offer respite stays for families needing temporary support. The home works with residents at different stages of dementia, adapting activities and care approaches to individual needs. They understand that dementia affects everyone differently and aim to maintain each person's dignity and engagement. All areas worth probing directly during a visit.

The DCC Verdict

Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.

74/ 100

DCC Family Score

Kingsclear has improved from Requires Improvement to a fully Good rating across all five domains, which is a meaningful step forward. However, the published inspection text provided for this report contains limited specific detail, observations, and direct testimony, so scores reflect confirmed Good ratings rather than richly evidenced practice.

Homes in South East typically score 68–82.

The three-lens summary

Lens 01

What families tell us

Families often mention how warm their first impressions are, with approachable staff who make new arrivals feel genuinely welcome. Many describe finding their loved ones looking relaxed and content during visits. The atmosphere strikes a balance between being homely and professional, with staff who notice the small things that matter.

Lens 02

What inspectors have recorded

The management team makes themselves available to families, which helps when you need quick answers or reassurance. Staff show real attentiveness during visits, picking up on residents' needs and responding promptly. While some families have experienced serious concerns about nutritional support and care consistency, particularly for those with advanced dementia, the home maintains an open-door approach to communication.

Lens 03

How it sits against good practice

If you're considering Kingsclear, visiting will give you the clearest picture of whether it feels right for your family's situation.

DCC Recommendation

Worth a visit

Kingsclear, on Park Road in Camberley, was assessed in March 2024 and rated Good across all five domains: Safe, Effective, Caring, Responsive, and Well-led. This is a genuine improvement from its previous Requires Improvement rating, and represents a meaningful step forward for the 97-bed nursing home, which cares for people over and under 65, including those living with dementia and physical disabilities. The home is run by Aria Healthcare Group LTD with a named registered manager and nominated individual in post. The main limitation of this report is that the published inspection text available contains very little specific detail, direct observation, or resident and family testimony. A Good rating tells you the home met the required standard; it does not tell you how warmly staff interact with your parent, whether the food is genuinely good, or how the dementia unit is staffed at night. Before making a decision, visit in person, ask to see last week's actual staffing rota (not a template), and speak to families whose relatives already live there. Pay particular attention to night staffing numbers across all 97 beds and what the home does for residents who cannot join group activities.

The three questions to ask when you visit

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In Their Own Words

How Kingsclear describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.

What Kingsclear says about itself

Where families find reassurance in thoughtful dementia support

Kingsclear – Your Trusted nursing home

For families navigating the complexity of dementia care, finding somewhere that truly understands can feel overwhelming. Kingsclear in Camberley offers specialised support for people living with dementia, alongside care for younger adults and those with physical disabilities. The home has built its reputation on creating a welcoming environment where residents can feel settled and families can stay connected.

Care & specialisms

Who they care for

    Kingsclear provides specialist dementia care alongside support for adults under 65 and those with physical disabilities. They also offer respite stays for families needing temporary support.

    How they describe their dementia care

    The home works with residents at different stages of dementia, adapting activities and care approaches to individual needs. They understand that dementia affects everyone differently and aim to maintain each person's dignity and engagement.

    “If you're considering Kingsclear, visiting will give you the clearest picture of whether it feels right for your family's situation.”

    DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

    Free download – Dementia Stage 4

    Not sure if it's dementia or just ageing? Here's the checklist your GP will use.

    Twelve signs to observe. A simple scoring framework. A printable, one-page record you can take to your next GP appointment, so you go in with specifics, not anxiety.

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    Related:

    What Real Families Say About Dementia Care Homes: The Eight Things That Matter Most

    A Which? Report for Care Homes: Real Family Reviews, Not Just Official Inspections

    Step-by-Step Guide to Finding a Care Home for Your Mum in the UK

    What Does 'Dementia Specialist' Actually Mean? How to Tell If a Care Home Really Is One

    Best UK Website for Comparing Dementia Care Homes (Beyond CQC Ratings)

    Dementia care gifts that help

    The Thoughtful Gift That Makes a Difficult Day Easier

    The things that make the greatest difference to someone living with dementia are rarely the most obvious ones. They are the things that ease the day — that give a carer a moment to breathe, or give the person they care for a moment of calm or quiet joy. Every item here was chosen because it works, and because it reduces stress for everyone in the room.

    Comforting Memories

    Britain 1940 to 1970: Memory Lane

    Card Game

    The Card Game That Turns Familiar Phrases Into Open Doors

    Memory Box

    The Box That Holds a Life

    Digital Photoframe

    The Frame That Brings the Family Into the Room

    Digital Calendar

    The Clock That Knows What Day It Is

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