Dementia Care Home

Kinloch Tay

Granville Road, Totland Bay, Isle of Wight, PO39 0AX

Nursing homes

At a Glance

The information you need to decide whether this home warrants a closer look.

DCC Family Score
62/ 100
Weighted from family reviews
Dementia SpecialismConfirmed

Nursing homes

Families Rate The Staff55 / 100

Staff warmth score

“Well Looked After”55%

of reviewers answered yes

Good to know

  • Registered beds21
  • SpecialismsCaring for adults over 65 yrs, Dementia, Mental health conditions, Physical disabilities, Sensory impairment
  • Last inspected2018-11-15

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The Evidence

What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.

Section 01

What families say

The atmosphere here centres on treating each resident as an individual. Staff show real compassion in their daily interactions, particularly when supporting residents with dementia through difficult moments. There's a noticeable emphasis on maintaining dignity while providing necessary care.

The eight family priority themes

  • Staff warmth55
  • Compassion & dignity55
  • Cleanliness55
  • Activities & engagement50
  • Food quality50
  • Healthcare55
  • Management & leadership60
  • Resident happiness55
Section 02

What inspectors found

Inspected 2018-11-15

  • Is this home safe?

    Good
    The home was rated Good for safety at its October 2018 inspection. The inspection did not publish specific observations about staffing levels, medicines management, falls recording, or infection control. A registered manager was in post, which is a basic safety governance requirement. No concerns about safety were flagged. The previous Requires Improvement rating suggests there were earlier safety concerns that were subsequently addressed.
    Verified by inspector
  • Is the care effective?

    Good
    The home was rated Good for effectiveness at its October 2018 inspection. The inspection did not publish specific detail on care plan quality, dementia training content, GP access arrangements, or food provision. Dementia is listed as a specialism, but the published text does not describe how dementia care is delivered in practice. The previous Requires Improvement rating suggests earlier weaknesses in this area that the home worked to address.
    Verified by inspector
  • Is this home caring?

    Good
    The home was rated Good for caring at its October 2018 inspection. The inspection did not publish specific observations about staff warmth, dignity, use of preferred names, or how staff respond to distress. No concerns about the quality of relationships between staff and residents were flagged. The previous Requires Improvement rating suggests there were earlier concerns in this or related domains that were subsequently addressed.
    Verified by inspectorResident testimony recorded
  • Is the home responsive?

    Good
    The home was rated Good for responsiveness at its October 2018 inspection. The inspection did not publish specific detail on the activity programme, one-to-one engagement, how individual preferences are accommodated, or end-of-life planning. Dementia, mental health conditions, physical disabilities, and sensory impairments are all listed as specialisms, suggesting the home aims to support people with varied and complex needs. No concerns about responsiveness were flagged.
    Verified by inspector
  • Is the home well-led?

    Good
    The home was rated Good for leadership at its October 2018 inspection. A registered manager, Mrs Terri Harris, was recorded as being in post. The home is run by Mrs M Fuller and Mrs Terri Harris. The inspection did not publish specific observations about management visibility, governance systems, staff culture, or how the home learns from incidents. The improvement from a previous Requires Improvement rating suggests the leadership team made meaningful changes before the 2018 inspection.
    Verified by inspector
  • Source: CQC inspection report →

    Section 03

    What the evidence base says

    The home provides specialist support for residents with sensory impairments, dementia, mental health conditions, and physical disabilities. They focus on caring for adults over 65 who need varying levels of assistance. Staff here understand the complexities of dementia care, particularly when residents express strong preferences about their daily routines. They work sensitively with families to find approaches that respect resident autonomy while addressing safety concerns. All areas worth probing directly during a visit.

The DCC Verdict

Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.

62/ 100

DCC Family Score

Kinloch Tay received a Good rating across all five domains at its last inspection in October 2018, which is a positive sign, particularly given the improvement from a previous Requires Improvement rating. However, the published inspection report contains very little specific detail, which limits how confidently we can score individual themes.

Homes in South East typically score 68–82.

The three-lens summary

Lens 01

What families tell us

The atmosphere here centres on treating each resident as an individual. Staff show real compassion in their daily interactions, particularly when supporting residents with dementia through difficult moments. There's a noticeable emphasis on maintaining dignity while providing necessary care.

Lens 02

What inspectors have recorded

Communication stands out as a real strength here. When health concerns arise or medication needs change, families report being contacted promptly. The team shows understanding when navigating the delicate balance between encouraging residents to eat or stay active and respecting their choices.

Lens 03

How it sits against good practice

For Isle of Wight families seeking thoughtful residential care, this Totland Bay home offers both professional standards and personal understanding.

DCC Recommendation

Worth a visit

Kinloch Tay Residential Care Home in Totland Bay, Isle of Wight, was rated Good across all five inspection domains at its last inspection in October 2018. Notably, this represented an improvement from a previous Requires Improvement rating, suggesting the home made real progress across safety, staffing, care quality, and leadership. A registered manager was in post and the home is registered to support people living with dementia, mental health conditions, physical disabilities, and sensory impairments across its 21 beds. The main uncertainty here is straightforward: the published inspection text is very thin on specific detail. There are no inspector observations, no resident or family quotes, and no account of what was actually seen or heard. The last inspection was also in October 2018, which means the findings are over six years old. A lot can change in that time, including staffing teams, management stability, and care quality. Before making a decision, visit in person and ask to see last week's actual staffing rota, find out how the home supports people specifically living with dementia, and speak directly with the registered manager about what has changed since 2018.

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In Their Own Words

How Kinloch Tay describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.

What Kinloch Tay says about itself

Where dignity meets understanding for complex care needs

Kinloch Tay Residential Care Home – Expert Care in Totland Bay

When families need specialist residential care on the Isle of Wight, Kinloch Tay in Totland Bay offers a reassuring combination of professional expertise and genuine warmth. This established home supports residents with various needs including dementia, physical disabilities, and sensory impairments. Families speak about finding the right balance between keeping their loved ones safe and respecting their independence.

Care & specialisms

Who they care for

    The home provides specialist support for residents with sensory impairments, dementia, mental health conditions, and physical disabilities. They focus on caring for adults over 65 who need varying levels of assistance.

    How they describe their dementia care

    Staff here understand the complexities of dementia care, particularly when residents express strong preferences about their daily routines. They work sensitively with families to find approaches that respect resident autonomy while addressing safety concerns.

    “For Isle of Wight families seeking thoughtful residential care, this Totland Bay home offers both professional standards and personal understanding.”

    DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

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