mallands care ltd
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes, Homecare agencies
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds38
- SpecialismsCaring for adults over 65 yrs, Dementia, Physical disabilities
- Last inspected2018-05-04
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
The eight family priority themes
- Staff warmth85
- Compassion & dignity90
- Cleanliness70
- Activities & engagement82
- Food quality65
- Healthcare70
- Management & leadership88
- Resident happiness80
What inspectors found
Inspected 2018-05-04
Is this home safe?
Is the care effective?
The home was rated Good for effective at the February 2018 inspection. This domain covers training, care planning, access to healthcare professionals, and nutrition. The home specialises in dementia, physical disabilities, and the care of adults over 65. A Good rating indicates that training and care planning meet expected standards, but the published summary does not detail the content of dementia training, the frequency of care plan reviews, or how GP and specialist access is arranged.Is this home caring?
Inspectors rated the home Outstanding for caring at the February 2018 inspection. This is the highest possible rating and requires specific inspector evidence of genuine compassion, dignity, respect, and person-led interactions, not simply compliance with procedures. An Outstanding caring rating is achieved by fewer than one in ten care homes in England. The published summary does not reproduce specific observations or quotes, but the rating itself is a strong indicator of what inspectors found when they visited.Is the home responsive?
Inspectors rated the home Outstanding for responsive at the February 2018 inspection. This domain covers the extent to which care is tailored to individuals, activities are meaningful and varied, complaints are handled well, and end-of-life care reflects personal wishes. An Outstanding rating here requires inspectors to find specific evidence that the home goes beyond standard provision to meet individual needs. The published summary does not reproduce specific examples of activities or end-of-life planning, but the rating indicates these were found to a high standard.Is the home well-led?
Inspectors rated the home Outstanding for well-led at the February 2018 inspection. This is the highest possible rating and requires evidence of a positive, open culture, visible and effective leadership, strong governance, and staff who feel supported and able to raise concerns. The registered manager named at the time of inspection is Mrs Rosalind Wills. The July 2023 review found no reason to reassess the rating, though that review was data-based rather than a physical visit. The inspection took place more than seven years ago.
Source: CQC inspection report →
What the evidence base says
The team provides specialist support for residents with dementia and physical disabilities. They focus on maintaining dignity while supporting the individual needs of people over 65. Mallands offers dedicated dementia care, with staff trained to support residents through the different stages of their journey. The home creates an environment designed to help people with dementia feel secure and valued. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Mallands scored strongly on the themes that matter most to families, particularly staff warmth and compassion, reflecting its Outstanding ratings for caring, responsiveness, and leadership. Scores for food, cleanliness, and healthcare are based on limited published detail rather than specific inspection evidence.
Homes in South West typically score 68–82.Worth a visit
Mallands Residential Care Home, on Odle Hill in Newton Abbot, was rated Outstanding at its last inspection in February 2018, having previously been rated Good. This places it among a small minority of care homes in England to reach the highest rating. Inspectors found the home Outstanding for caring, responsive, and well-led, meaning staff kindness, the quality of individual care, and the strength of leadership all met the highest standard. Safe and effective were both rated Good. The most important caveat for you is that this inspection took place in February 2018, more than seven years ago. A review in July 2023 found no reason to change the rating, but that review was based on data rather than a visit. Staff teams, managers, and ownership can all change over seven years. The registered manager named in the report is Mrs Rosalind Wills. On a visit, ask whether she is still in post, ask to see the staffing rota from last week to check permanent versus agency staff, and ask specifically how many carers are on duty overnight. The Outstanding rating is a genuinely strong signal, but you should verify that the culture described in 2018 is still the culture you find today.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how mallands care ltd measures up against the other homes you’re considering. Free account.
In Their Own Words
How mallands care ltd describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Traditional charm meets thoughtful care in Newton Abbot
Mallands Residential Care Home – Your Trusted residential home,homecare agency
When families describe the grounds and interior at Mallands Residential Care Home in Newton Abbot, they paint a picture of traditional design blended with contemporary touches. Resident rooms offer garden views, and the team here approaches care with respect for each person's dignity. The home specialises in supporting people over 65, including those living with dementia or physical disabilities.
Who they care for
The team provides specialist support for residents with dementia and physical disabilities. They focus on maintaining dignity while supporting the individual needs of people over 65.
Mallands offers dedicated dementia care, with staff trained to support residents through the different stages of their journey. The home creates an environment designed to help people with dementia feel secure and valued.
“Getting a feel for the atmosphere and meeting the team in person can help you decide if Mallands might suit your loved one.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Mallands scored strongly on the themes that matter most to families, particularly staff warmth and compassion, reflecting its Outstanding ratings for caring, responsiveness, and leadership. Scores for food, cleanliness, and healthcare are based on limited published detail rather than specific inspection evidence.
Homes in South West typically score 68–82.Worth a visit
Mallands Residential Care Home, on Odle Hill in Newton Abbot, was rated Outstanding at its last inspection in February 2018, having previously been rated Good. This places it among a small minority of care homes in England to reach the highest rating. Inspectors found the home Outstanding for caring, responsive, and well-led, meaning staff kindness, the quality of individual care, and the strength of leadership all met the highest standard. Safe and effective were both rated Good. The most important caveat for you is that this inspection took place in February 2018, more than seven years ago. A review in July 2023 found no reason to change the rating, but that review was based on data rather than a visit. Staff teams, managers, and ownership can all change over seven years. The registered manager named in the report is Mrs Rosalind Wills. On a visit, ask whether she is still in post, ask to see the staffing rota from last week to check permanent versus agency staff, and ask specifically how many carers are on duty overnight. The Outstanding rating is a genuinely strong signal, but you should verify that the culture described in 2018 is still the culture you find today.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how mallands care ltd measures up against the other homes you’re considering. Free account.
In Their Own Words
How mallands care ltd describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Traditional charm meets thoughtful care in Newton Abbot
Mallands Residential Care Home – Your Trusted residential home,homecare agency
When families describe the grounds and interior at Mallands Residential Care Home in Newton Abbot, they paint a picture of traditional design blended with contemporary touches. Resident rooms offer garden views, and the team here approaches care with respect for each person's dignity. The home specialises in supporting people over 65, including those living with dementia or physical disabilities.
Who they care for
The team provides specialist support for residents with dementia and physical disabilities. They focus on maintaining dignity while supporting the individual needs of people over 65.
Mallands offers dedicated dementia care, with staff trained to support residents through the different stages of their journey. The home creates an environment designed to help people with dementia feel secure and valued.
“Getting a feel for the atmosphere and meeting the team in person can help you decide if Mallands might suit your loved one.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
