Dementia Care Home

North Lincolnshire Council Intermediate Care Centre

42 De Lacy Way, Scunthorpe, Lincolnshire, DN15 9XS

Residential homes

At a Glance

The information you need to decide whether this home warrants a closer look.

DCC Family Score
62/ 100
Weighted from family reviews
Dementia SpecialismConfirmed

Residential homes

Families Rate The Staff55 / 100

Staff warmth score

“Well Looked After”55%

of reviewers answered yes

Good to know

  • Registered beds30
  • SpecialismsCaring for adults over 65 yrs, Dementia, Physical disabilities
  • Last inspected2018-11-22

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The Evidence

What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.

Section 01

What families say

The staff here seem to understand what each resident needs to feel comfortable. Families mention how quickly their relatives settle in, with staff taking time to learn individual preferences and routines.

The eight family priority themes

  • Staff warmth55
  • Compassion & dignity60
  • Cleanliness60
  • Activities & engagement50
  • Food quality50
  • Healthcare60
  • Management & leadership40
  • Resident happiness55
Section 02

What inspectors found

Inspected 2018-11-22

  • Is this home safe?

    Good
    The Safe domain was rated Good at the September 2018 inspection. Beyond the domain rating itself, the published summary does not record specific observations about staffing levels, medicines management, infection control, or falls monitoring. The home cares for people with dementia and physical disabilities across 30 beds, which means safe staffing and consistent routines matter considerably. No concerns were flagged, but the absence of published detail means it is not possible to assess the depth of the inspector's findings from this summary alone.
    Verified by inspector
  • Is the care effective?

    Good
    The Effective domain was rated Good at the September 2018 inspection. This domain covers care planning, staff training, healthcare access, and food quality. The home lists dementia as a specialism, which implies a level of targeted training, but no detail about training content, GP access arrangements, medication reviews, or care plan quality is published in the summary. The inspection monitoring review in July 2023 found no evidence to change this rating.
    Verified by inspector
  • Is this home caring?

    Good
    The Caring domain was rated Good at the September 2018 inspection. This domain covers staff warmth, dignity, respect, privacy, and support for independence. No specific observations, quotes from residents or relatives, or examples of practice are recorded in the published summary. The rating indicates inspectors were satisfied, but the absence of detail means it is not possible to identify what specific behaviours or interactions led to that conclusion.
    Verified by inspectorResident testimony recorded
  • Is the home responsive?

    Good
    The Responsive domain was rated Good at the September 2018 inspection. This domain covers activities, individual engagement, response to complaints, and end-of-life care. No specific detail about the activities programme, one-to-one engagement, or how the home responds to individual preferences is recorded in the published summary. The home cares for people with dementia, which means a group-only activity offer is likely to be insufficient for residents with more advanced needs.
    Verified by inspector
  • Is the home well-led?

    Requires improvement
    The Well-led domain was rated Requires Improvement at the September 2018 inspection. This is the only domain below Good and is the most significant concern in this report. A registered manager, Mrs June Frances Elvin, was named at the time of inspection, and John Love is listed as the nominated individual for North Lincolnshire Council. The published summary does not describe what specific failings led to the Requires Improvement rating, which makes it impossible to assess from the published text how serious those failings were or whether they have since been addressed. The monitoring review in July 2023 found no reason to change the overall rating, but that review was not a fresh inspection visit.
    Verified by inspector
  • Source: CQC inspection report →

    Section 03

    What the evidence base says

    The home cares for older adults, including those living with dementia or physical disabilities. They work to help residents maintain or regain their independence where possible. For residents with dementia, the team focuses on creating familiar routines and responding to individual needs as they change. Staff work to understand each person's preferences and adapt their approach accordingly. All areas worth probing directly during a visit.

The DCC Verdict

Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.

62/ 100

DCC Family Score

This home scored 62 out of 100. Four domains were rated Good at inspection, but the Well-led domain was rated Requires Improvement, and the inspection report contains very little specific observational detail to build confidence across any area.

Homes in Yorkshire & Humberside typically score 68–82.

The three-lens summary

Lens 01

What families tell us

The staff here seem to understand what each resident needs to feel comfortable. Families mention how quickly their relatives settle in, with staff taking time to learn individual preferences and routines.

Lens 02

What inspectors have recorded

What stands out is how responsive the team is when families raise concerns or questions. Staff members maintain a friendly, approachable manner while staying focused on each resident's care needs.

Lens 03

How it sits against good practice

Many families describe feeling relieved to see their relatives thriving here after difficult transitions.

DCC Recommendation

Worth a visit

North Lincolnshire Council Home First Residential, a 30-bed home in Scunthorpe specialising in dementia care, older adults, and physical disabilities, received an overall Good rating at its last inspection in September 2018. Four of the five domains, Safe, Effective, Caring, and Responsive, were rated Good. The home is run by North Lincolnshire Council and had a named registered manager at the time of inspection. The most important thing to know is that the Well-led domain was rated Requires Improvement, and the published inspection summary contains almost no specific detail about what inspectors actually observed. The last inspection is now more than six years old, which means the picture it paints may not reflect today's reality. A monitoring review in July 2023 found no reason to change the rating, but that review was based on data and information rather than a fresh visit. Before making a decision, visit in person, ask the manager directly about what has changed since 2018, and use the checklist questions below to fill the gaps that the published findings do not address.

The three questions to ask when you visit

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In Their Own Words

How North Lincolnshire Council Intermediate Care Centre describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.

What North Lincolnshire Council Intermediate Care Centre says about itself

Where care helps residents rediscover their independence

Dedicated residential home Support in Scunthorpe

Families visiting North Lincolnshire Council Home First Residential in Scunthorpe often describe watching their loved ones regain abilities they'd thought were lost. This council-run home focuses on helping residents maintain their independence, whether they're recovering from a fall or adjusting to life with dementia.

Care & specialisms

Who they care for

    The home cares for older adults, including those living with dementia or physical disabilities. They work to help residents maintain or regain their independence where possible.

    How they describe their dementia care

    For residents with dementia, the team focuses on creating familiar routines and responding to individual needs as they change. Staff work to understand each person's preferences and adapt their approach accordingly.

    “Many families describe feeling relieved to see their relatives thriving here after difficult transitions.”

    DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

    Free download – Dementia Stage 4

    Not sure if it's dementia or just ageing? Here's the checklist your GP will use.

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    Related:

    What Real Families Say About Dementia Care Homes: The Eight Things That Matter Most

    A Which? Report for Care Homes: Real Family Reviews, Not Just Official Inspections

    Step-by-Step Guide to Finding a Care Home for Your Mum in the UK

    What Does 'Dementia Specialist' Actually Mean? How to Tell If a Care Home Really Is One

    Best UK Website for Comparing Dementia Care Homes (Beyond CQC Ratings)

    Dementia care gifts that help

    The Thoughtful Gift That Makes a Difficult Day Easier

    The things that make the greatest difference to someone living with dementia are rarely the most obvious ones. They are the things that ease the day — that give a carer a moment to breathe, or give the person they care for a moment of calm or quiet joy. Every item here was chosen because it works, and because it reduces stress for everyone in the room.

    Comforting Memories

    Britain 1940 to 1970: Memory Lane

    Card Game

    The Card Game That Turns Familiar Phrases Into Open Doors

    Memory Box

    The Box That Holds a Life

    Digital Photoframe

    The Frame That Brings the Family Into the Room

    Digital Calendar

    The Clock That Knows What Day It Is

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