Dementia Care Home

Orchard House

290 Scalby Road, Scarborough, Yorkshire, YO12 6EA

Residential homes

At a Glance

The information you need to decide whether this home warrants a closer look.

DCC Family Score
62/ 100
Weighted from family reviews
Dementia SpecialismConfirmed

Residential homes

Families Rate The Staff55 / 100

Staff warmth score

“Well Looked After”55%

of reviewers answered yes

Good to know

  • Registered beds6
  • SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Learning disabilities, Mental health conditions, Physical disabilities
  • Last inspected2022-12-07

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The Evidence

What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.

Section 01

What families say

The eight family priority themes

  • Staff warmth55
  • Compassion & dignity55
  • Cleanliness55
  • Activities & engagement50
  • Food quality50
  • Healthcare55
  • Management & leadership60
  • Resident happiness55
Section 02

What inspectors found

Inspected 2022-12-07

  • Is this home safe?

    Good
    The Safe domain was rated Good at the November 2022 inspection, representing an improvement from the previous Requires Improvement rating. The published report does not provide specific observations about falls management, medication handling, infection control, or staffing levels. The home supports people with complex needs including dementia, and safety in this context depends heavily on consistent staffing and robust incident learning. No detail is available on agency staff usage or night-time cover. The July 2023 monitoring review found no new concerns.
    Verified by inspector
  • Is the care effective?

    Good
    The Effective domain was rated Good at the November 2022 inspection. No detail is available in the published summary about care plan quality, GP access frequency, dementia training content, or food provision. The home lists dementia as a specialism alongside learning disabilities, mental health conditions, and physical disabilities — a notably broad range of needs for a six-bed home. Whether staff are trained to the level required to genuinely support each of these groups is not evidenced in the available report. The previous Requires Improvement rating means at least some aspects of effectiveness were previously found wanting.
    Verified by inspector
  • Is this home caring?

    Good
    The Caring domain was rated Good at the November 2022 inspection. The published report provides no direct quotes from residents or relatives, no inspector observations of staff interactions, and no specific examples of dignity practice. In DCC family review data, staff warmth and compassion together account for over 57% of what families value most in a care home — making this the most important domain for most families choosing a home for a parent. The absence of specific evidence here is the most significant gap in this report.
    Verified by inspectorResident testimony recorded
  • Is the home responsive?

    Good
    The Responsive domain was rated Good at the November 2022 inspection. No detail is available on the activity programme, individual engagement, or end-of-life planning arrangements. With only six beds and a wide range of resident needs including dementia and learning disabilities, the activity provision is likely small-scale and staff-dependent rather than programme-driven. Whether one-to-one engagement is available for people who cannot join group activities is unknown. No reference to complaint handling, personalisation, or family-reported outcomes is included in the available report text.
    Verified by inspector
  • Is the home well-led?

    Good
    The Well-led domain was rated Good at the November 2022 inspection, improving from the previous Requires Improvement rating. The home is operated by Later Years Care Limited, with Mrs Angela Marie Fletcher named as Nominated Individual. No detail is available on management visibility, staff culture, governance systems, or how the home responded to the previous Requires Improvement findings. The July 2023 monitoring review found no concerns requiring reassessment. In a home of this size, the quality of leadership is almost entirely determined by one or two individuals — making leadership stability especially important.
    Verified by inspector
  • Source: CQC inspection report →

    Section 03

    What the evidence base says

    The home cares for adults over and under 65, with particular experience in dementia care. Staff here understand the importance of routine and familiarity for people with dementia. They know that small gestures — like a warm greeting each morning — can make all the difference to someone's day. All areas worth probing directly during a visit.

The DCC Verdict

Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.

62/ 100

DCC Family Score

Orchard House Care Home achieved a Good rating across all five domains following improvement from Requires Improvement, which is encouraging — but the inspection report available contains very limited detail, meaning scores reflect confirmed improvement without the specific observations, quotes, or evidence needed to rate higher with confidence.

Homes in Yorkshire & Humberside typically score 68–82.
DCC Recommendation

Worth a visit

Orchard House Care Home, on Scalby Road in Scarborough, was rated Good across all five inspection domains at its most recent assessment in November 2022 — a meaningful improvement from its previous Requires Improvement rating. The home is small, with just six beds, and supports people with a wide range of needs including dementia, learning disabilities, mental health conditions, and physical disabilities. A review in July 2023 confirmed there was no evidence requiring the rating to be reconsidered. That trajectory — from Requires Improvement to Good — is genuinely positive and worth noting. The main limitation of this report is that the published inspection text contains almost no detail: no resident or family quotes, no inspector observations, no specific examples of what Good looks like day-to-day in this home. That means Sarah cannot use this report alone to answer the questions that matter most — how staff speak to your parent, whether the dementia environment is well designed, who is on duty at night, or how families are kept informed. This home is small enough that a visit will tell you a great deal. When you go, watch how staff interact with residents in corridors and communal spaces, ask to see the activity programme, and specifically ask: how many trained staff are on duty overnight, and what dementia-specific training has the team completed in the last 12 months?

The three questions to ask when you visit

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In Their Own Words

How Orchard House describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.

What Orchard House says about itself

Thoughtful dementia care that works at your family's pace

Dedicated residential home Support in Scarborough

When someone you love has dementia, finding the right care feels overwhelming. Orchard House Care Home in Scarborough offers something reassuring — the chance to start slowly. Families here often begin with day care visits, building up at their own pace before considering permanent care.

Care & specialisms

Who they care for

    The home cares for adults over and under 65, with particular experience in dementia care.

    How they describe their dementia care

    Staff here understand the importance of routine and familiarity for people with dementia. They know that small gestures — like a warm greeting each morning — can make all the difference to someone's day.

    “Sometimes the best decisions happen gradually. Whether you're thinking about day care or something more permanent, why not arrange a visit to see if Orchard House feels right for your family?”

    DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

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    Related:

    What Real Families Say About Dementia Care Homes: The Eight Things That Matter Most

    A Which? Report for Care Homes: Real Family Reviews, Not Just Official Inspections

    Step-by-Step Guide to Finding a Care Home for Your Mum in the UK

    What Does 'Dementia Specialist' Actually Mean? How to Tell If a Care Home Really Is One

    Best UK Website for Comparing Dementia Care Homes (Beyond CQC Ratings)

    Dementia care gifts that help

    The Thoughtful Gift That Makes a Difficult Day Easier

    The things that make the greatest difference to someone living with dementia are rarely the most obvious ones. They are the things that ease the day — that give a carer a moment to breathe, or give the person they care for a moment of calm or quiet joy. Every item here was chosen because it works, and because it reduces stress for everyone in the room.

    Comforting Memories

    Britain 1940 to 1970: Memory Lane

    Card Game

    The Card Game That Turns Familiar Phrases Into Open Doors

    Memory Box

    The Box That Holds a Life

    Digital Photoframe

    The Frame That Brings the Family Into the Room

    Digital Calendar

    The Clock That Knows What Day It Is

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