Shirley View Nursing Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds22
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia
- Last inspected2018-05-09
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
The atmosphere at Shirley View seems to put both residents and their families at ease. People mention how engaged the carers are with residents, taking time to connect rather than just going through routines. Several families have commented on finding their relatives looking content and well cared for when they visit.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness72
- Activities & engagement65
- Food quality65
- Healthcare70
- Management & leadership74
- Resident happiness70
What inspectors found
Inspected 2018-05-09
Is this home safe?
Is the care effective?
The home was rated Good for Effectiveness at the January 2024 inspection. This domain covers training, care planning, healthcare access, and nutrition. The published text does not include specific detail on any of these areas: there is no mention of care plan quality, GP access arrangements, dementia training content, or how the home manages nutrition for people who may have difficulty eating. The Effective rating is a positive baseline, but the evidence behind it is not visible in the published findings.Is this home caring?
The home was rated Good for Caring at the January 2024 inspection. This domain covers staff warmth, dignity, respect, and how well staff know and respond to individual residents. The published text does not include any inspector observations of staff interactions, no quotes from residents or relatives, and no specific examples of caring practice. The Good rating indicates inspectors were satisfied, but the evidence supporting it is not visible in the published report.Is the home responsive?
The home was rated Good for Responsiveness at the January 2024 inspection. This domain covers activities, individual engagement, and how the home adapts care to each person's preferences and needs, including end-of-life care. The published report contains no specific description of the activities programme, no examples of individual tailoring, and no detail about how the home supports residents who cannot participate in group activities. The Good rating is confirmed but unexplained in the available text.Is the home well-led?
The home was rated Good for Well-led at the January 2024 inspection, up from Requires Improvement previously. A Nominated Individual, Mrs Renuka Kumari Sharma, is named as responsible for the service on behalf of Family Star Limited. The published text does not describe the manager's day-to-day visibility, how staff are supported, or what governance systems are in place. The improvement in this domain is significant because leadership quality is a strong predictor of whether overall quality will be sustained or improve further.
Source: CQC inspection report →
What the evidence base says
Shirley View provides nursing care for adults both under and over 65, with specific experience in dementia support. The home accepts residents with varying care needs, from those requiring general nursing support to people living with more complex conditions. For residents living with dementia, the team provides specialist nursing care within a supportive environment. The home welcomes people at different stages of their dementia journey, adapting care to individual needs. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Shirley View Nursing Home scores 73 out of 100, reflecting a genuine and encouraging improvement from its previous Requires Improvement rating to a Good rating across all five domains. However, the published inspection text provides very limited specific detail, which means this score reflects the positive direction of travel rather than strong evidence of outstanding practice in any individual area.
Homes in London typically score 68–82.The three-lens summary
What families tell us
The atmosphere at Shirley View seems to put both residents and their families at ease. People mention how engaged the carers are with residents, taking time to connect rather than just going through routines. Several families have commented on finding their relatives looking content and well cared for when they visit.
What inspectors have recorded
The care team here appears to maintain consistent standards that families appreciate. While one family mentioned feeling disappointed when the home couldn't attend a funeral, they still spoke positively about the overall quality of care their relative had received.
How it sits against good practice
If you're considering Shirley View for someone you care about, arranging a visit will help you get a feel for the atmosphere and meet the team.
Worth a visit
Shirley View Nursing Home, located in Sutton, was rated Good at its most recent inspection in January 2024, with the report published in February 2024. This is a meaningful step forward from its previous rating of Requires Improvement, and all five domains, Safe, Effective, Caring, Responsive, and Well-led, are now rated Good. The home provides nursing care and is registered as a dementia specialist, with 22 beds for adults over and under 65. It is run by Family Star Limited, with a named Nominated Individual responsible for the service. The principal caution for your visit is that the published inspection text contains very limited specific detail. There are no recorded observations of staff interactions, no resident or relative quotes, and no descriptions of day-to-day life in the home. A Good rating is genuinely encouraging, particularly given the improvement trajectory, but it does not on its own tell you what mealtimes feel like, how staff respond when someone is distressed, or what happens after 8pm when the building is quieter. Almost every item on the evidence checklist falls into the category of things you will need to ask or observe directly. When you visit, pay particular attention to night staffing numbers, how staff greet your parent, and whether the environment is designed to support someone living with dementia.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Shirley View Nursing Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Shirley View Nursing Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where residents feel content and families find reassurance
Shirley View Nursing Home – Your Trusted nursing home
When you're looking for nursing care in Sutton, you want somewhere that combines professional support with genuine warmth. Shirley View Nursing Home provides residential and nursing care for adults of all ages, including those living with dementia. Families speak about the caring nature of the team here and how well-presented their loved ones appear during visits.
Who they care for
Shirley View provides nursing care for adults both under and over 65, with specific experience in dementia support. The home accepts residents with varying care needs, from those requiring general nursing support to people living with more complex conditions.
For residents living with dementia, the team provides specialist nursing care within a supportive environment. The home welcomes people at different stages of their dementia journey, adapting care to individual needs.
“If you're considering Shirley View for someone you care about, arranging a visit will help you get a feel for the atmosphere and meet the team.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Shirley View Nursing Home scores 73 out of 100, reflecting a genuine and encouraging improvement from its previous Requires Improvement rating to a Good rating across all five domains. However, the published inspection text provides very limited specific detail, which means this score reflects the positive direction of travel rather than strong evidence of outstanding practice in any individual area.
Homes in London typically score 68–82.The three-lens summary
What families tell us
The atmosphere at Shirley View seems to put both residents and their families at ease. People mention how engaged the carers are with residents, taking time to connect rather than just going through routines. Several families have commented on finding their relatives looking content and well cared for when they visit.
What inspectors have recorded
The care team here appears to maintain consistent standards that families appreciate. While one family mentioned feeling disappointed when the home couldn't attend a funeral, they still spoke positively about the overall quality of care their relative had received.
How it sits against good practice
If you're considering Shirley View for someone you care about, arranging a visit will help you get a feel for the atmosphere and meet the team.
Worth a visit
Shirley View Nursing Home, located in Sutton, was rated Good at its most recent inspection in January 2024, with the report published in February 2024. This is a meaningful step forward from its previous rating of Requires Improvement, and all five domains, Safe, Effective, Caring, Responsive, and Well-led, are now rated Good. The home provides nursing care and is registered as a dementia specialist, with 22 beds for adults over and under 65. It is run by Family Star Limited, with a named Nominated Individual responsible for the service. The principal caution for your visit is that the published inspection text contains very limited specific detail. There are no recorded observations of staff interactions, no resident or relative quotes, and no descriptions of day-to-day life in the home. A Good rating is genuinely encouraging, particularly given the improvement trajectory, but it does not on its own tell you what mealtimes feel like, how staff respond when someone is distressed, or what happens after 8pm when the building is quieter. Almost every item on the evidence checklist falls into the category of things you will need to ask or observe directly. When you visit, pay particular attention to night staffing numbers, how staff greet your parent, and whether the environment is designed to support someone living with dementia.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Shirley View Nursing Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Shirley View Nursing Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where residents feel content and families find reassurance
Shirley View Nursing Home – Your Trusted nursing home
When you're looking for nursing care in Sutton, you want somewhere that combines professional support with genuine warmth. Shirley View Nursing Home provides residential and nursing care for adults of all ages, including those living with dementia. Families speak about the caring nature of the team here and how well-presented their loved ones appear during visits.
Who they care for
Shirley View provides nursing care for adults both under and over 65, with specific experience in dementia support. The home accepts residents with varying care needs, from those requiring general nursing support to people living with more complex conditions.
For residents living with dementia, the team provides specialist nursing care within a supportive environment. The home welcomes people at different stages of their dementia journey, adapting care to individual needs.
Management & ethos
The care team here appears to maintain consistent standards that families appreciate. While one family mentioned feeling disappointed when the home couldn't attend a funeral, they still spoke positively about the overall quality of care their relative had received.
“If you're considering Shirley View for someone you care about, arranging a visit will help you get a feel for the atmosphere and meet the team.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
