The Oaks
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds31
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Physical disabilities, Sensory impairment, Substance misuse problems
- Last inspected2021-06-10
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
People who've spent time at The Oaks talk about the friendly atmosphere created by staff. There's a programme of activities to help residents stay engaged, and the team seems genuinely interested in making connections with everyone who lives here.
The eight family priority themes
- Staff warmth70
- Compassion & dignity70
- Cleanliness65
- Activities & engagement60
- Food quality60
- Healthcare65
- Management & leadership72
- Resident happiness65
What inspectors found
Inspected 2021-06-10
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the May 2021 inspection. This domain covers staff training, care planning, healthcare access, and nutrition. The home lists dementia as a specialism, which implies relevant training and care planning processes are in place. The published report does not describe the content of dementia training, how frequently care plans are reviewed, or how GP access is arranged. The July 2023 review found no evidence to change the rating.Is this home caring?
The Caring domain was rated Good at the May 2021 inspection. This domain covers staff warmth, dignity, respect, and support for independence. The published report does not include any direct observations of staff interactions, no quotes from residents or relatives, and no specific examples of how the home supports privacy or preferred names. The Good rating indicates the home met the standard at the time of inspection.Is the home responsive?
The Responsive domain was rated Good at the May 2021 inspection. This domain covers activities, individual engagement, and how the home responds to residents' preferences and complaints. The home lists dementia, physical disabilities, and sensory impairment as specialisms, suggesting a range of needs is catered for. The published report does not describe specific activities, how they are tailored to individuals, or what provision exists for residents who cannot join group sessions. The July 2023 review found no evidence to change the rating.Is the home well-led?
The Well-led domain was rated Good at the May 2021 inspection. The home has a named registered manager and a nominated individual recorded in the inspection report. This domain covers governance, staff culture, learning from incidents, and accountability. The published report does not describe the manager's tenure, how staff are supported to raise concerns, or how the home responds to complaints and incidents. The July 2023 review found no evidence to change the rating.
Source: CQC inspection report →
What the evidence base says
The Oaks provides care for adults of all ages, including those with dementia, physical disabilities, sensory impairments, and substance misuse challenges. For residents living with dementia, The Oaks offers specialist support as part of their residential care. The friendly approach that families notice seems particularly valuable when someone's struggling with memory or confusion. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
The Oaks Care Home received a Good rating across all five inspection domains, but the published report contains limited specific detail, observations, or direct testimony. The score reflects genuine positive findings without the depth of evidence needed to rate higher with confidence.
Homes in North West typically score 68–82.The three-lens summary
What families tell us
People who've spent time at The Oaks talk about the friendly atmosphere created by staff. There's a programme of activities to help residents stay engaged, and the team seems genuinely interested in making connections with everyone who lives here.
What inspectors have recorded
The staff here get mentioned repeatedly for being helpful and approachable. When families raised concerns about the outdoor areas needing some work, management listened and put improvement plans in place.
How it sits against good practice
Sometimes the smallest things — a warm smile, a patient conversation — tell you most about a place.
Worth a visit
The Oaks Care Home on Oak Avenue in Wigan was rated Good across all five inspection domains at its last inspection in May 2021. That rating was reviewed in July 2023 and no evidence was found to change it. The home supports a wide range of needs including dementia, physical disabilities, and sensory impairment, and has a named registered manager in post. These are positive foundations. The main limitation here is the depth of the published evidence. The inspection summary contains very little specific detail: no direct observations of staff behaviour, no resident or relative quotes, and no descriptions of mealtimes, activities, or the physical environment. A Good rating is a meaningful starting point, but for a home supporting people with dementia it is not enough on its own. When you visit, watch how staff interact with residents in corridors and communal spaces, ask to see last week's actual staffing rota including night shifts, and find out what one-to-one activities are available for residents who cannot join group sessions.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how The Oaks measures up against the other homes you’re considering. Free account.
In Their Own Words
How The Oaks describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where friendly staff make difficult transitions feel manageable
Residential home in Wigan: True Peace of Mind
When someone you love needs more support than you can give at home, finding the right place matters deeply. The Oaks Care Home in Wigan offers residential care for people with various needs, from physical disabilities to dementia. Families visiting here often mention how approachable and warm the staff are, which can make such a difference during those first uncertain weeks.
Who they care for
The Oaks provides care for adults of all ages, including those with dementia, physical disabilities, sensory impairments, and substance misuse challenges.
For residents living with dementia, The Oaks offers specialist support as part of their residential care. The friendly approach that families notice seems particularly valuable when someone's struggling with memory or confusion.
“Sometimes the smallest things — a warm smile, a patient conversation — tell you most about a place.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
The Oaks Care Home received a Good rating across all five inspection domains, but the published report contains limited specific detail, observations, or direct testimony. The score reflects genuine positive findings without the depth of evidence needed to rate higher with confidence.
Homes in North West typically score 68–82.The three-lens summary
What families tell us
People who've spent time at The Oaks talk about the friendly atmosphere created by staff. There's a programme of activities to help residents stay engaged, and the team seems genuinely interested in making connections with everyone who lives here.
What inspectors have recorded
The staff here get mentioned repeatedly for being helpful and approachable. When families raised concerns about the outdoor areas needing some work, management listened and put improvement plans in place.
How it sits against good practice
Sometimes the smallest things — a warm smile, a patient conversation — tell you most about a place.
Worth a visit
The Oaks Care Home on Oak Avenue in Wigan was rated Good across all five inspection domains at its last inspection in May 2021. That rating was reviewed in July 2023 and no evidence was found to change it. The home supports a wide range of needs including dementia, physical disabilities, and sensory impairment, and has a named registered manager in post. These are positive foundations. The main limitation here is the depth of the published evidence. The inspection summary contains very little specific detail: no direct observations of staff behaviour, no resident or relative quotes, and no descriptions of mealtimes, activities, or the physical environment. A Good rating is a meaningful starting point, but for a home supporting people with dementia it is not enough on its own. When you visit, watch how staff interact with residents in corridors and communal spaces, ask to see last week's actual staffing rota including night shifts, and find out what one-to-one activities are available for residents who cannot join group sessions.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how The Oaks measures up against the other homes you’re considering. Free account.
In Their Own Words
How The Oaks describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where friendly staff make difficult transitions feel manageable
Residential home in Wigan: True Peace of Mind
When someone you love needs more support than you can give at home, finding the right place matters deeply. The Oaks Care Home in Wigan offers residential care for people with various needs, from physical disabilities to dementia. Families visiting here often mention how approachable and warm the staff are, which can make such a difference during those first uncertain weeks.
Who they care for
The Oaks provides care for adults of all ages, including those with dementia, physical disabilities, sensory impairments, and substance misuse challenges.
For residents living with dementia, The Oaks offers specialist support as part of their residential care. The friendly approach that families notice seems particularly valuable when someone's struggling with memory or confusion.
Management & ethos
The staff here get mentioned repeatedly for being helpful and approachable. When families raised concerns about the outdoor areas needing some work, management listened and put improvement plans in place.
“Sometimes the smallest things — a warm smile, a patient conversation — tell you most about a place.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
