Dementia Care Home

Waterside Care Home

192 Queens Promenade, Blackpool, Lancashire, FY2 9JS

Residential homes

At a Glance

The information you need to decide whether this home warrants a closer look.

DCC Family Score
74/ 100
Weighted from family reviews
Dementia SpecialismConfirmed

Residential homes

Families Rate The Staff72 / 100

Staff warmth score

“Well Looked After”70%

of reviewers answered yes

Good to know

  • Registered beds19
  • SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Mental health conditions
  • Last inspected2023-12-21

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The Evidence

What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.

Section 01

What families say

The eight family priority themes

  • Staff warmth72
  • Compassion & dignity72
  • Cleanliness70
  • Activities & engagement60
  • Food quality60
  • Healthcare68
  • Management & leadership75
  • Resident happiness70
Section 02

What inspectors found

Inspected 2023-12-21

  • Is this home safe?

    Good
    The Safe domain was rated Good at the October 2023 inspection, representing an improvement from the previous Requires Improvement rating. The published findings do not include specific observations about staffing numbers, falls management, medicines practices, or infection control. The improvement to Good does indicate that concerns identified at the earlier inspection were addressed. With 19 beds and a specialism in dementia and mental health, safe practice across the day and night is particularly important.
    Verified by inspector
  • Is the care effective?

    Good
    The Effective domain was rated Good at the October 2023 inspection. This domain covers care planning, dementia training, nutritional care, and healthcare access. The home lists dementia as a specialism alongside mental health conditions. The published summary does not include specific examples of care plan content, training programmes, GP access arrangements, or food quality observations.
    Verified by inspector
  • Is this home caring?

    Good
    The Caring domain was rated Good at the October 2023 inspection. This domain covers staff warmth, dignity, respect, and support for independence. The published findings do not include specific inspector observations of staff interactions, use of preferred names, or how staff respond to residents showing distress. No resident or family quotes are included in the published report.
    Verified by inspectorResident testimony recorded
  • Is the home responsive?

    Good
    The Responsive domain was rated Good at the October 2023 inspection. This domain covers activities, individual engagement, responsiveness to complaints, and end-of-life care. The published findings do not describe specific activity programmes, examples of individual engagement, or how the home meets the needs of residents who cannot join group sessions. No resident or family feedback on daily life is included in the published text.
    Verified by inspector
  • Is the home well-led?

    Good
    The Well-led domain was rated Good at the October 2023 inspection. The home is run by Majestic Care Home Limited, with Mrs Louise Janet Hambleton as registered manager and Miss Lindsey Susan Yates as nominated individual. The improvement from Requires Improvement to Good across every domain is a sign of effective leadership responding to previous findings. The published summary does not describe the manager's visibility, staff culture, or governance arrangements in specific detail.
    Verified by inspector
  • Source: CQC inspection report →

    Section 03

    What the evidence base says

    The home specialises in supporting adults both under and over 65, with particular expertise in dementia care and mental health conditions. This means they're equipped to help younger people who need residential care, not just older residents. For residents with dementia, Waterside provides specialist care tailored to individual needs. Their team understands the unique challenges that come with supporting someone through their dementia journey. All areas worth probing directly during a visit.

The DCC Verdict

Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.

74/ 100

DCC Family Score

Waterside Care Home scores 74 out of 100, reflecting a genuine and encouraging improvement from its previous Requires Improvement rating to a Good across all five domains. The score is held back by limited specific detail in the published inspection findings on food, activities, and individual care, which means you will need to ask those questions directly on a visit.

Homes in North West typically score 68–82.
DCC Recommendation

Worth a visit

Waterside Care Home at 192 Queens Promenade, Blackpool was rated Good at its most recent inspection in October 2023, with that report published in December 2023. Importantly, this is an improvement from a previous rating of Requires Improvement, and every one of the five inspection domains (safe, effective, caring, responsive, and well-led) moved up to Good. That kind of across-the-board improvement is a meaningful sign that the management team identified problems and fixed them. The home is a small residential home with 19 beds and supports people living with dementia, mental health conditions, and those over and under 65. The main uncertainty here is the limited detail in the published inspection findings. The report confirms Good ratings but provides very little in the way of specific observations, resident or family quotes, or descriptions of daily life. This means there is a gap between knowing the home is rated Good and knowing what that actually looks like day to day for your parent. Before choosing this home, visit during a mealtime or activity session, ask to see the actual staffing rota for last week (not just the template), and find out how many permanent staff work nights. Ask directly about one-to-one engagement for residents who cannot join group activities, and how the team would contact you if your parent's condition changed.

The three questions to ask when you visit

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In Their Own Words

How Waterside Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.

What Waterside Care Home says about itself

Specialist dementia and mental health support in Blackpool

Compassionate Care in Blackpool at Waterside Care Home

Finding the right care for someone under 65 with dementia or mental health needs takes careful consideration. Waterside Care Home in Blackpool provides specialist support for younger adults alongside their services for those over 65. Their team works with residents who need focused mental health care and dementia support.

Care & specialisms

Who they care for

    The home specialises in supporting adults both under and over 65, with particular expertise in dementia care and mental health conditions. This means they're equipped to help younger people who need residential care, not just older residents.

    How they describe their dementia care

    For residents with dementia, Waterside provides specialist care tailored to individual needs. Their team understands the unique challenges that come with supporting someone through their dementia journey.

    “If you're looking for specialist mental health or dementia support in the Blackpool area, it's worth getting in touch to learn more about their approach.”

    DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

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