Dementia Care Home

Woodville House

37 Bilton Road, Rugby, Warwickshire, CV22 7AN

Residential homes

At a Glance

The information you need to decide whether this home warrants a closer look.

DCC Family Score
72/ 100
Weighted from family reviews
Dementia SpecialismConfirmed

Residential homes

Families Rate The Staff72 / 100

Staff warmth score

“Well Looked After”70%

of reviewers answered yes

Good to know

  • Registered beds16
  • SpecialismsCaring for adults over 65 yrs, Dementia, Physical disabilities, Sensory impairment
  • Last inspected2020-03-19

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The Evidence

What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.

Section 01

What families say

Visitors to the home describe a genuinely warm environment. Staff show real kindness and patience in their interactions, creating an atmosphere where residents feel comfortable and families feel welcome when they visit.

The eight family priority themes

  • Staff warmth72
  • Compassion & dignity72
  • Cleanliness70
  • Activities & engagement65
  • Food quality65
  • Healthcare68
  • Management & leadership72
  • Resident happiness70
Section 02

What inspectors found

Inspected 2020-03-19

  • Is this home safe?

    Good
    The inspection rated the Safe domain as Good. Beyond this headline rating, the published summary does not include specific observations about staffing levels, medicines management, falls prevention, infection control, or night staffing. The home is registered for 16 beds, which is a small size that can support closer staff familiarity with each resident, though this is not confirmed by the inspection text. No concerns or requirement notices were recorded in relation to safety.
    Verified by inspector
  • Is the care effective?

    Good
    The Effective domain was rated Good. The published summary does not contain specific information about care plan quality, GP access arrangements, dementia training content, food provision, or how the home supports people with sensory impairments or physical disabilities alongside dementia. No improvement notices were recorded in this domain.
    Verified by inspector
  • Is this home caring?

    Good
    The Caring domain was rated Good. The published summary does not include direct observations of staff interactions, quotes from residents or relatives about their experience, or specific examples of how dignity, privacy, or independence were upheld. No concerns were raised in this domain.
    Verified by inspectorResident testimony recorded
  • Is the home responsive?

    Good
    The Responsive domain was rated Good. The published summary does not include detail about the activities programme, one-to-one engagement, how individual preferences are recorded, or how end-of-life care is approached. The home is registered to support people with dementia, physical disabilities, and sensory impairments, which requires tailored responsiveness, but no specific examples are given in the report.
    Verified by inspector
  • Is the home well-led?

    Good
    The Well-led domain was rated Good. The home was operated by Crosscrown Limited, with Mr Rod Pettifer named as the Nominated Individual. Beyond this, the published summary contains no specific information about management visibility, staff culture, governance processes, how the home handles complaints, or how it supports staff to raise concerns.
    Verified by inspector
  • Source: CQC inspection report →

    Section 03

    What the evidence base says

    The team supports people over 65 with various needs, including physical disabilities and sensory impairments. They also provide specialist dementia care. For residents living with dementia, the staff's patient approach helps create a reassuring environment. The home welcomes people at different stages of their dementia journey. All areas worth probing directly during a visit.

The DCC Verdict

Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.

72/ 100

DCC Family Score

Woodville House received a Good rating across all five inspection domains in October 2020, which is a positive baseline. However, the published report contains very limited specific detail, so most scores reflect a confirmed Good rating without the supporting observations, quotes, or examples that would justify higher confidence.

Homes in West Midlands typically score 68–82.

The three-lens summary

Lens 01

What families tell us

Visitors to the home describe a genuinely warm environment. Staff show real kindness and patience in their interactions, creating an atmosphere where residents feel comfortable and families feel welcome when they visit.

Lens 02

What inspectors have recorded

Lens 03

How it sits against good practice

If you'd like to experience the atmosphere at Woodville House for yourself, arranging a visit could help you get a real feel for the place.

DCC Recommendation

Worth a visit

Woodville House, on Bilton Road in Rugby, was rated Good across all five inspection domains at its last inspection in October 2020. The home is a small, 16-bed residential service registered to support people over 65 with dementia, physical disabilities, and sensory impairments. A Good rating across every domain is a positive finding and suggests the home was meeting expected standards at the time of inspection. The most important thing to know is that this inspection took place in October 2020, over four years before the time of writing, and the home has since been deregistered and archived by the regulator. This means Woodville House is no longer operating as a registered care service. If you are currently looking for a home for your parent, this report cannot be used to assess a live service. If you are researching historical information about this address, treat the findings as a point-in-time snapshot only, and be aware that the published summary contains very little specific detail about what inspectors actually observed.

The three questions to ask when you visit

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In Their Own Words

How Woodville House describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.

What Woodville House says about itself

Rugby care home where kindness and patience shape everyday moments

Residential home in Rugby: True Peace of Mind

When you're looking for the right care home, sometimes it's the smallest details that tell you the most. Woodville House in Rugby creates a warm atmosphere where staff take time to connect with residents. This West Midlands home welcomes people who need support with daily living, including those with dementia or sensory impairments.

Care & specialisms

Who they care for

    The team supports people over 65 with various needs, including physical disabilities and sensory impairments. They also provide specialist dementia care.

    How they describe their dementia care

    For residents living with dementia, the staff's patient approach helps create a reassuring environment. The home welcomes people at different stages of their dementia journey.

    “If you'd like to experience the atmosphere at Woodville House for yourself, arranging a visit could help you get a real feel for the place.”

    DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

    Free download – Dementia Stage 4

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    Related:

    What Real Families Say About Dementia Care Homes: The Eight Things That Matter Most

    A Which? Report for Care Homes: Real Family Reviews, Not Just Official Inspections

    Step-by-Step Guide to Finding a Care Home for Your Mum in the UK

    What Does 'Dementia Specialist' Actually Mean? How to Tell If a Care Home Really Is One

    Best UK Website for Comparing Dementia Care Homes (Beyond CQC Ratings)

    Dementia care gifts that help

    The Thoughtful Gift That Makes a Difficult Day Easier

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    Memory Box

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    Digital Photoframe

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    Digital Calendar

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