Harvey House Residential Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds44
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Learning disabilities, Mental health conditions, Physical disabilities, Sensory impairment
- Last inspected2023-12-09
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families mention feeling welcomed when they visit, and they've noticed how staff work to keep residents engaged through different activities. There's a sense that people here understand dementia care particularly well, with structured programmes that residents can join in with as much or as little as they want.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness70
- Activities & engagement65
- Food quality65
- Healthcare68
- Management & leadership75
- Resident happiness70
What inspectors found
Inspected 2023-12-09
Is this home safe?
Is the care effective?
The inspection rated the Effective domain as Good at Harvey House. This covers care planning, staff training, healthcare access, and nutritional support. The published text does not provide specific detail on how care plans are written or reviewed, what dementia training staff have completed, or how GP and specialist access is arranged. No concerns about effectiveness are recorded in the published findings. The Good rating indicates that inspectors considered the home's practices in these areas to be satisfactory at the time of the visit.Is this home caring?
The inspection rated the Caring domain as Good at Harvey House. This domain covers staff warmth, dignity, respect, and the degree to which residents retain independence. The published text does not include inspector observations of staff interactions, resident testimony about how they are treated, or specific examples of dignity in practice. No concerns about care quality or respect are recorded. The Good rating suggests inspectors were satisfied with the standard of caring at the time of the visit.Is the home responsive?
The inspection rated the Responsive domain as Good at Harvey House. This covers activities, engagement, individuality, and complaint handling. Harvey House serves a wide range of needs, including residents living with dementia, learning disabilities, mental health conditions, physical disabilities, and sensory impairment, which requires genuinely individualised approaches to activities and daily life. The published text does not include detail on the activities programme, one-to-one engagement for residents who cannot join group sessions, or how individual preferences shape daily routines. No concerns are recorded in this domain.Is the home well-led?
The inspection rated the Well-led domain as Good at Harvey House, and the home is confirmed to have an improvement trajectory, moving from Requires Improvement to Good. A named registered manager, Miss Lisa Amanda Jayne Pegg, is recorded as being in post, with Dr Davie Vive Kananda named as the nominated individual. The published text does not include detail on how long the current manager has been in post, staff culture, governance systems, or how the home involves families in its development. No leadership concerns are recorded in the published findings.
Source: CQC inspection report →
What the evidence base says
Harvey House cares for adults of all ages with various needs including dementia, learning disabilities, mental health conditions, physical disabilities and sensory impairments. Staff here show real understanding of dementia, creating structured activities that match what each person can manage. Families have noticed how the team engages residents at their own level, whether that's joining in fully or just being part of what's happening around them. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Harvey House has improved from Requires Improvement to Good across all five domains, which is a meaningful step forward. However, the published inspection text provides limited specific detail, observations, or resident testimony, so scores reflect the positive rating rather than rich confirming evidence.
Homes in East Midlands typically score 68–82.The three-lens summary
What families tell us
Families mention feeling welcomed when they visit, and they've noticed how staff work to keep residents engaged through different activities. There's a sense that people here understand dementia care particularly well, with structured programmes that residents can join in with as much or as little as they want.
What inspectors have recorded
When someone new arrives, staff act quickly to address any medical needs and help families through those first difficult days of settling in. The team seems to understand residents with dementia particularly well, though some families note that those without dementia might find fewer activities specifically for them.
How it sits against good practice
It's worth seeing for yourself how Harvey House balances structure with flexibility to support residents with different needs.
Worth a visit
Harvey House, on Church Lane in Leicester, was inspected on 25 October 2023 and rated Good across all five domains: Safe, Effective, Caring, Responsive, and Well-led. This is a significant improvement from a previous rating of Requires Improvement, and it covers a 44-bed home registered for adults over and under 65, including those living with dementia, learning disabilities, mental health conditions, physical disabilities, and sensory impairment. A named registered manager is confirmed in post, and the overall trajectory is positive. The main limitation of this report is that the published inspection text provides very little specific detail: no direct inspector observations, no resident or relative quotes, and no figures on staffing, activities, or food. A Good rating is meaningful, but it tells you the broad picture rather than what daily life actually looks like for your mum or dad. Before visiting, prepare a list of specific questions. On your visit, ask to see last week's actual staffing rota (not the template), check the activity records for the past month, and observe how staff interact with residents in corridors and at mealtimes. These moments will tell you far more than any rating.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Harvey House Residential Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Harvey House Residential Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where dementia care meets genuine understanding in Leicester
Residential home in Leicester: True Peace of Mind
When families describe Harvey House in Leicester, they talk about the structured activities that keep their loved ones engaged and the cleanliness that makes every visit comfortable. This care home supports people with various needs, from dementia to physical disabilities, with staff who understand how to match activities to what each resident can manage. It's the kind of place where medical needs get sorted quickly when someone first arrives.
Who they care for
Harvey House cares for adults of all ages with various needs including dementia, learning disabilities, mental health conditions, physical disabilities and sensory impairments.
Staff here show real understanding of dementia, creating structured activities that match what each person can manage. Families have noticed how the team engages residents at their own level, whether that's joining in fully or just being part of what's happening around them.
“It's worth seeing for yourself how Harvey House balances structure with flexibility to support residents with different needs.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Harvey House has improved from Requires Improvement to Good across all five domains, which is a meaningful step forward. However, the published inspection text provides limited specific detail, observations, or resident testimony, so scores reflect the positive rating rather than rich confirming evidence.
Homes in East Midlands typically score 68–82.The three-lens summary
What families tell us
Families mention feeling welcomed when they visit, and they've noticed how staff work to keep residents engaged through different activities. There's a sense that people here understand dementia care particularly well, with structured programmes that residents can join in with as much or as little as they want.
What inspectors have recorded
When someone new arrives, staff act quickly to address any medical needs and help families through those first difficult days of settling in. The team seems to understand residents with dementia particularly well, though some families note that those without dementia might find fewer activities specifically for them.
How it sits against good practice
It's worth seeing for yourself how Harvey House balances structure with flexibility to support residents with different needs.
Worth a visit
Harvey House, on Church Lane in Leicester, was inspected on 25 October 2023 and rated Good across all five domains: Safe, Effective, Caring, Responsive, and Well-led. This is a significant improvement from a previous rating of Requires Improvement, and it covers a 44-bed home registered for adults over and under 65, including those living with dementia, learning disabilities, mental health conditions, physical disabilities, and sensory impairment. A named registered manager is confirmed in post, and the overall trajectory is positive. The main limitation of this report is that the published inspection text provides very little specific detail: no direct inspector observations, no resident or relative quotes, and no figures on staffing, activities, or food. A Good rating is meaningful, but it tells you the broad picture rather than what daily life actually looks like for your mum or dad. Before visiting, prepare a list of specific questions. On your visit, ask to see last week's actual staffing rota (not the template), check the activity records for the past month, and observe how staff interact with residents in corridors and at mealtimes. These moments will tell you far more than any rating.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Harvey House Residential Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Harvey House Residential Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where dementia care meets genuine understanding in Leicester
Residential home in Leicester: True Peace of Mind
When families describe Harvey House in Leicester, they talk about the structured activities that keep their loved ones engaged and the cleanliness that makes every visit comfortable. This care home supports people with various needs, from dementia to physical disabilities, with staff who understand how to match activities to what each resident can manage. It's the kind of place where medical needs get sorted quickly when someone first arrives.
Who they care for
Harvey House cares for adults of all ages with various needs including dementia, learning disabilities, mental health conditions, physical disabilities and sensory impairments.
Staff here show real understanding of dementia, creating structured activities that match what each person can manage. Families have noticed how the team engages residents at their own level, whether that's joining in fully or just being part of what's happening around them.
Management & ethos
When someone new arrives, staff act quickly to address any medical needs and help families through those first difficult days of settling in. The team seems to understand residents with dementia particularly well, though some families note that those without dementia might find fewer activities specifically for them.
The home & environment
The home stays fresh and clean, with good lighting throughout and no unpleasant odours — something families specifically appreciate. Meals offer proper choice and variety, and there are organised trips out for those who want them.
“It's worth seeing for yourself how Harvey House balances structure with flexibility to support residents with different needs.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
