Camberley Heights Care Home – Avery Collection

What families say

Families talk about arriving to find residents engaged in activities that actually matter to them, from regular social events to quieter moments of connection. People mention how quickly the sense of isolation lifts here, replaced by real involvement in daily life. The atmosphere feels purposeful rather than institutional.

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness70
• Activities & engagement68
• Food quality68
• Healthcare70
• Management & leadership72
• Resident happiness70

What inspectors found

Inspected 2022-12-16

• Is this home safe?

  Good
  Camberley Heights received a Good rating for Safe at its September 2022 inspection. The published summary does not record specific observations about staffing levels, medicines management, falls prevention, or infection control. A Good rating in this domain indicates that inspectors did not identify significant safety concerns at the time of the visit. The home is registered to provide nursing care, which means a registered nurse must be on duty at all times, a baseline protection for your parent's safety. No specific detail about night staffing numbers or agency staff usage is recorded in the published findings., Camberley Heights received a Good rating for Safe at its September 2022 inspection. The published summary does not record specific observations about staffing levels, medicines management, falls prevention, or infection control. A Good rating in this domain indicates that inspectors did not identify significant safety concerns at the time of the visit. The home is registered to provide nursing care, which means a registered nurse must be on duty at all times, a baseline protection for your parent's safety. No specific detail about night staffing numbers or agency staff usage is recorded in the published findings.
  Verified by inspector

• Is the care effective?

  Good
  Camberley Heights received a Good rating for Effective at its September 2022 inspection. The published summary does not record specific findings about care plan quality, GP access, dementia training content, or food provision. A Good rating suggests inspectors found training and care planning to be adequate, but no direct observations or staff competency assessments are referenced in the available text. The home's registration as a nursing home with dementia as a specialism implies a requirement for specialist knowledge, but how that translates into day-to-day practice is not described. No information about how often care plans are reviewed or whether families are involved in that process is recorded., Camberley Heights received a Good rating for Effective at its September 2022 inspection. The published summary does not record specific findings about care plan quality, GP access, dementia training content, or food provision. A Good rating suggests inspectors found training and care planning to be adequate, but no direct observations or staff competency assessments are referenced in the available text. The home's registration as a nursing home with dementia as a specialism implies a requirement for specialist knowledge, but how that translates into day-to-day practice is not described. No information about how often care plans are reviewed or whether families are involved in that process is recorded.
  Verified by inspector

• Is this home caring?

  Good
  Camberley Heights received a Good rating for Caring at its September 2022 inspection. The published summary does not include specific inspector observations about staff interactions, use of preferred names, privacy during personal care, or how staff respond to residents who are distressed or anxious. A Good rating in this domain typically requires inspectors to have seen positive examples of warmth and respect, but those examples are not recorded in the text available. No resident or relative quotes are included in the published findings. The absence of detail makes it difficult to say with confidence how caring looks in practice at this home., Camberley Heights received a Good rating for Caring at its September 2022 inspection. The published summary does not include specific inspector observations about staff interactions, use of preferred names, privacy during personal care, or how staff respond to residents who are distressed or anxious. A Good rating in this domain typically requires inspectors to have seen positive examples of warmth and respect, but those examples are not recorded in the text available. No resident or relative quotes are included in the published findings. The absence of detail makes it difficult to say with confidence how caring looks in practice at this home.
  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good
  Camberley Heights received a Good rating for Responsive at its September 2022 inspection. The published summary does not include specific detail about the activity programme, individual engagement for people with advanced dementia, or how the home responds to changing needs and preferences. No information about end-of-life care planning, complaints handling, or how the home accommodates individual routines is recorded. A Good rating suggests inspectors found the home was meeting people's needs adequately, but the basis for that judgement is not described in the available text., Camberley Heights received a Good rating for Responsive at its September 2022 inspection. The published summary does not include specific detail about the activity programme, individual engagement for people with advanced dementia, or how the home responds to changing needs and preferences. No information about end-of-life care planning, complaints handling, or how the home accommodates individual routines is recorded. A Good rating suggests inspectors found the home was meeting people's needs adequately, but the basis for that judgement is not described in the available text.
  Verified by inspector

• Is the home well-led?

  Good
  Camberley Heights received a Good rating for Well-led at its September 2022 inspection. A named registered manager, Mrs Chloe-Rose Stock, and a nominated individual, Mrs Natasha Southall, were recorded as in post at the time of the inspection. The published summary does not include specific detail about management visibility, staff culture, governance processes, or how the home uses feedback from residents and families to improve. No information about manager tenure, recent staffing changes, or how the team is supported to speak up about concerns is recorded. This was the home's first recorded inspection, so there is no trend comparison available., Camberley Heights received a Good rating for Well-led at its September 2022 inspection. A named registered manager, Mrs Chloe-Rose Stock, and a nominated individual, Mrs Natasha Southall, were recorded as in post at the time of the inspection. The published summary does not include specific detail about management visibility, staff culture, governance processes, or how the home uses feedback from residents and families to improve. No information about manager tenure, recent staffing changes, or how the team is supported to speak up about concerns is recorded. This was the home's first recorded inspection, so there is no trend comparison available.
  Verified by inspector

Source: CQC inspection report →

Section 03

What the evidence base says

The home supports residents with dementia, sensory impairments and physical disabilities, alongside general care for adults over and under 65. For residents living with dementia, the combination of consistent staff relationships and meaningful daily structure seems particularly valuable. The home's approach focuses on maintaining connections and purpose throughout each day. All areas worth probing directly during a visit.