Cayton View Care Home

Who they care for

The home supports adults both under and over 65, including people with physical disabilities. It also provides care for people living with dementia.

DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

Who they care for

• {"_thumbnail_id":"381525","county":"Yorkshire","_county":"field_6984c81707f16","postcode":"YO11 3YH","_postcode":"field_6984c857ad520","headline":"Residential home in Scarborough: True Peace of Mind","_headline":"field_6984c8d0ad52b","description":"Cayton View Care Home is a care home near Scarborough in the Yorkshire & Humberside. Where difficult transitions become bearable journeys","_description":"field_6984c901ad530","gmb_name":"Cayton View Care Home","_gmb_name":"field_6984c92ead532","gmb_address":"\ue0c8\nHeather Pastures, Eastfield, Scarborough YO11 3YH","_gmb_address":"field_6984c936ad533","gmb_phone":"01723 413444","_gmb_phone":"field_6984c97aad537","gmb_star_rating":"4.3","_gmb_star_rating":"field_6984c98cad539","copy_headline":"Where difficult transitions become bearable journeys","_copy_headline":"field_6984c9b4ad53c","stage":"3.0","_stage":"field_6984c9bcad53d","gmb_business":"Aged Care","_gmb_business":"field_69a771cc07ed9","copy_intro":"Placing someone you love in care feels impossible. Cayton View Care Home in Scarborough seems to understand this deeply. Families describe finding real support here during what might be the hardest decision they've ever faced.","_copy_intro":"field_69a7744107eda","copy_facilities":"The rooms get mentioned for being bright and thoughtfully furnished. It's the kind of detail that matters when you're trying to picture someone you care about living somewhere new.","_copy_facilities":"field_69a7745807edc","copy_specialisms":"The home supports adults both under and over 65, including people with physical disabilities. It also provides care for people living with dementia.","_copy_specialisms":"field_69a7747507ede","copy_closing":"Worth visiting to see if this feels right for your situation.","_copy_closing":"field_69a7749607ee0","address_1":"Cayton View Care Home, Heather Pastures","_address_1":"field_6984c77407f13","address_2":"Eastfield","_address_2":"field_6984c77f07f14","town_city":"Scarborough","_town_city":"field_6984c78607f15","cqc_report_date":"2025-10-30T09:03:37Z","_cqc_report_date":"field_6984c87aad523","service_type":"Residential home","_service_type":"field_6984c89fad527","cqc_link":"https:\/\/www.cqc.org.uk\/location\/1-19895307377","_cqc_link":"field_6984c886ad524","sitelink":"https:\/\/www.caytonview.co.uk\/","_sitelink":"field_6984c8a6ad528","service_provider":"Cromwell Care Osgodby Limited","_service_provider":"field_6984c8adad529","regional_location":"Yorkshire & Humberside","_regional_location":"field_6984c8bbad52a","gmb_image":"https:\/\/lh3.googleusercontent.com\/p\/AF1QipNRF1OLELiyYlYMxwjTCvUEyOwPyPsCg6W_C4Mr","_gmb_image":"field_6984c8f2ad52e","gmb_link":"https:\/\/www.google.com\/maps\/place\/Cayton+View+Care+Home\/@54.2474187,-0.3953496,17z\/data=!3m1!4b1!4m6!3m5!1s0x487f49c751afc67b:0x4e3aefbdb56a3508!8m2!3d54.2474187!4d-0.3953496!16s%2Fg%2F11vwl9grqr","_gmb_link":"field_6984c913ad531","dementia":"1.0","_dementia":"field_6984c93dad534","cqc_rating":"Good","_cqc_rating":"field_6984c948ad535","cqc_score":"2.0","_cqc_score":"field_6984c96bad536","star_rating_count":"4.0","_star_rating_count":"field_6984c9aaad53b","copy_what_people_say":"People talk about the structured, gentle way staff help during those first difficult days. The warmth from the team apparently makes a real difference when everything feels overwhelming.","_copy_what_people_say":"field_69a7744a07edb","copy_dementia_":"For families thinking about dementia care, the home offers specialist support. Staff are described as bringing patience and understanding to caring for people with dementia, though families are encouraged to ask specific questions about training and daily practice on a visit.","_copy_dementia_":"field_69a7748807edf","_edit_lock":"1773855549:1","_sq_sla":"backend","_edit_last":"1","_wp_page_template":"default","local_authority":"","_local_authority":"field_6984c86cad522","specialisms":"4","_specialisms":"field_6984c896ad526","screengrab":"","_screengrab":"field_6984c8d7ad52c","gmb_email":"","_gmb_email":"field_6984c985ad538","features":"1","_features":"field_6984c9c6ad53e","copy_management":"","_copy_management":"field_69a7746a07edd","postcode_relationship":"15598","_postcode_relationship":"field_69bb02cad9442","latitude":"54.246387","_latitude":"field_69875b180a63e","longitude":"-0.396034","_longitude":"field_69875b210a63f","review_data":"[Rebecca Andrew] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: The warmth and depth of care of Cayton View Care Home can be felt from the moment you arrive. Transitioning a family member into a care home is extremely hard and Cayton View supports you every step of the way. The team at the home are incredible: caring, kind, and guiding all through the process of settling in a loved one. The rooms are bright and airy, and beautifully furnished, the home is full of interesting decor and the menu looks delicious. I would highly recommend. | [karen Smithson] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: Beautiful care home, wonderful staff , welcoming and caring. | [Mandy Lindley] 2\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: More staff training required due to safeguarding of residents. | [Valentine Agu] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: Excellent care to the residents and quality support to the employees","_review_data":"field_69ca61fad6d61","specialisms_0_specialism_name":"Caring for adults under 65 yrs","_specialisms_0_specialism_name":"field_69873d768bae1","specialisms_1_specialism_name":"Dementia","_specialisms_1_specialism_name":"field_69873d768bae1","specialisms_2_specialism_name":"Caring for adults over 65 yrs","_specialisms_2_specialism_name":"field_69873d768bae1","specialisms_3_specialism_name":"Physical disabilities","_specialisms_3_specialism_name":"field_69873d768bae1","features_0_featurename":"Friendly\/Welcoming","_features_0_featurename":"field_69873d298bae0","_dcc_cqc_beds":"66","_dcc_cqc_rating_safe":"","_dcc_cqc_rating_effective":"","_dcc_cqc_rating_caring":"","_dcc_cqc_rating_responsive":"","_dcc_cqc_rating_well_led":"","_dcc_cqc_report_date":"","_dcc_cqc_previous_rating":"","_dcc_cqc_trajectory":"","_dcc_cqc_enforcement":"none","_dcc_cqc_api_updated":"2026-05-12 21:12:06","_dcc_web_scan_blocked":"0","_dcc_web_dementia_activities":"0","_dcc_web_staff_training":"0","_dcc_web_fees_info":"1","_dcc_web_activities_programme":"0","_dcc_web_staff_profiles":"1","_dcc_web_photo_gallery":"1","_dcc_web_cqc_link":"1","_dcc_web_dementia_mention_reviews":"0","_dcc_web_scan_updated":"2026-05-12 21:12:08","_dcc_score_p1":"55","_dcc_score_p2":"50","_dcc_score_p3":"56","_dcc_score_p4":"53","_dcc_score_p5":"80","_dcc_composite_score":"56.15","_dcc_score_band":"good","_dcc_score_updated":"2026-05-12 21:12:08","cqcbc_location_id":"1-19895307377","cqcbc_provider_id":"1-19893809226","cqcbc_provider_name":"Cayton View Care Home","cqcbc_brand_name":"BRAND Welltower","cqcbc_local_authority":"","cqcbc_address_line1":"Cayton View Care Home, Heather Pastures","cqcbc_town_city":"Scarborough","cqcbc_county":"","cqcbc_region":"Yorkshire & Humberside","cqcbc_postcode":"YO11 3YH","cqcbc_latitude":"","cqcbc_longitude":"","cqcbc_phone":"01723413444","cqcbc_website":"www.caytonview.co.uk","cqcbc_registration_status":"Registered","cqcbc_registration_date":"2024-10-11","cqcbc_dormancy":"N","cqcbc_number_of_beds":"66","cqcbc_service_type":"Residential homes","cqcbc_specialisms":"Caring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Physical disabilities","cqcbc_regulated_activities":"Accommodation for persons who require nursing or personal care","cqcbc_overall_rating":"Good","cqcbc_overall_report_date":"","cqcbc_overall_report_link_id":"","cqcbc_rating_safe":"Good","cqcbc_rating_effective":"Good","cqcbc_rating_caring":"Good","cqcbc_rating_responsive":"Good","cqcbc_rating_well_led":"Good","cqcbc_previous_overall_rating":"","cqcbc_rating_trend":"stable","cqcbc_inspection_count":"0","cqcbc_last_report_date":"2025-09-03","cqcbc_last_inspection_date":"2025-09-03","cqcbc_latest_report_link_id":"","cqcbc_fetched_at":"2026-05-07 08:51:17","cqcbc_family_score":"72","cqcbc_score_staff_warmth":"72","cqcbc_score_compassion_dignity":"72","cqcbc_score_resident_happiness":"70","cqcbc_score_cleanliness":"70","cqcbc_score_management_leadership":"72","cqcbc_score_activities_engagement":"65","cqcbc_score_food_quality":"65","cqcbc_score_healthcare":"70","cqcbc_score_explanation":"Cayton View Care Home received a Good rating across all five inspection domains in September 2025, which is a positive baseline. However, the published inspection text provides limited specific detail, observations, or direct testimony, so scores reflect confirmed Good ratings rather than rich, specific evidence.","cqcbc_checklist_verified":"[{\"title\":\"Registered manager in post\",\"detail\":\"A named registered manager, Mrs Leah Corinne Moon, is confirmed as in post, alongside a nominated individual, Ms Rachel Louise Harvey.\",\"source\":\"Registration record\"}]","cqcbc_checklist_mentioned":"[{\"title\":\"Staff warmth and welcome\",\"detail\":\"The home received a Good rating for Caring, which covers warmth and staff interactions, but no specific inspector observations or quotes are recorded in the published findings.\",\"source\":\"Domain rating\"},{\"title\":\"Staff respond to distress appropriately\",\"detail\":\"Covered under the Good Caring domain rating, but no specific examples or observations are described in the published text.\",\"source\":\"Domain rating\"},{\"title\":\"Residents not rushed\",\"detail\":\"The Good Caring rating implies acceptable standards here, but the published findings do not include direct observations of pace or unhurried interaction.\",\"source\":\"Domain rating\"},{\"title\":\"Good food quality with choice\",\"detail\":\"The Good Effective domain rating covers food quality and dietary understanding, but no specific detail about menus, choice, or feedback is recorded in the published text.\",\"source\":\"Domain rating\"},{\"title\":\"Clean, hygienic premises\",\"detail\":\"The Good Safe rating covers infection control and hygiene, but no specific cleanliness observations are described in the published findings.\",\"source\":\"Domain rating\"},{\"title\":\"Varied activity programme\",\"detail\":\"The Good Responsive domain rating covers activities and engagement, but no detail about specific activities or their frequency is recorded.\",\"source\":\"Domain rating\"},{\"title\":\"Visible, approachable management\",\"detail\":\"The Good Well-led rating confirms acceptable governance and leadership, with a named manager in post, but no specific observations of day-to-day visibility are recorded.\",\"source\":\"Domain rating\"},{\"title\":\"Privacy and dignity respected\",\"detail\":\"The Good Caring rating covers privacy and dignity, but no specific observations or examples are described in the published text.\",\"source\":\"Domain rating\"},{\"title\":\"Dementia-friendly environment\",\"detail\":\"Dementia is listed as a registered specialism, and the home received a Good Effective rating, but no specific detail about dementia-friendly design or practice is recorded.\",\"source\":\"Domain rating\"},{\"title\":\"Families welcomed\",\"detail\":\"No specific detail about family visiting arrangements or involvement is recorded in the published findings.\",\"source\":\"Domain rating\"},{\"title\":\"Care plans reflect individual preferences\",\"detail\":\"The Good Effective and Responsive ratings both cover care planning, but no specific examples of personalised care plans are described.\",\"source\":\"Domain rating\"},{\"title\":\"Home learns from incidents\",\"detail\":\"The Good Safe and Well-led ratings imply acceptable incident management, but no specific examples of learning from incidents are recorded.\",\"source\":\"Domain rating\"},{\"title\":\"Staffing levels adequate\",\"detail\":\"The Good Safe rating covers staffing, but no specific staffing numbers, ratios, or rota detail are recorded in the published text.\",\"source\":\"Domain rating\"},{\"title\":\"Staff trained in dementia care\",\"detail\":\"Dementia is a registered specialism and the Effective domain is rated Good, but no specific detail about dementia training content or frequency is recorded.\",\"source\":\"Domain rating\"},{\"title\":\"Communication with families\",\"detail\":\"The Good Responsive and Well-led ratings cover communication, but no specific examples of how the home keeps families informed are recorded.\",\"source\":\"Domain rating\"}]","cqcbc_checklist_not_assessed":"[{\"title\":\"End-of-life plans in place\",\"detail\":\"Not covered in the published inspection findings. Ask how many people currently have an up-to-date advance care plan and whether staff receive specific end-of-life training.\",\"source\":\"Ask the home directly\"},{\"title\":\"Care plan review frequency\",\"detail\":\"Not covered in the published inspection findings. Ask how often care plans are formally reviewed and whether families are invited to take part.\",\"source\":\"Ask the home directly\"},{\"title\":\"Night staffing numbers\",\"detail\":\"Not covered in the published inspection findings. Ask how many permanent staff are on the dementia unit after 8pm and whether that number changes at weekends.\",\"source\":\"Ask the home directly\"},{\"title\":\"Agency staff usage\",\"detail\":\"Not covered in the published inspection findings. Ask what proportion of shifts last month were covered by agency staff, and whether the same agency staff return regularly.\",\"source\":\"Ask the home directly\"},{\"title\":\"Outdoor space and gardens\",\"detail\":\"Not covered in the published inspection findings. Ask whether there is accessible outdoor space for people with dementia or physical disabilities, and whether it is usable year-round.\",\"source\":\"Ask the home directly\"},{\"title\":\"One-to-one activities for people who cannot join groups\",\"detail\":\"Not covered in the published inspection findings. Ask what structured one-to-one engagement is available for your parent on days when group activities are not suitable.\",\"source\":\"Ask the home directly\"}]","cqcbc_verdict":"Cayton View Care Home in Scarborough was rated Good across all five inspection domains at its assessment on 3 September 2025, with the report published on 30 October 2025. The home supports up to 66 people, including those living with dementia and people with physical disabilities, and has a named registered manager in post. All domains, covering safety, effectiveness, care, responsiveness, and leadership, were found to meet the Good standard.\n\nThe main limitation of this report is that the published inspection text contains very little specific observational detail, direct quotes, or named examples. A Good rating tells you the home met the required standard, but it does not tell you what day-to-day life looks and feels like for your parent. Before you visit, prepare questions about night staffing ratios, agency staff usage, how often care plans are reviewed with families, and what one-to-one engagement looks like for someone who cannot join group activities. On the visit itself, watch how staff speak to people in corridors and communal areas: unhurried, preferred-name interactions are the clearest observable signal of genuine warmth.","cqcbc_domain_safe":"{\"found\":\"The Safe domain was rated Good at the September 2025 inspection. This covers staffing levels, medicines management, infection control, and the physical safety of the environment. The published text does not record specific staffing ratios, night cover numbers, or detail on how incidents and falls are logged and reviewed. No concerns were identified in this domain.\",\"quotes\":[],\"family_meaning\":\"A Good Safe rating is a necessary baseline, but it does not tell you the detail that matters most at night, when staffing is typically thinner and the risk of falls or distress goes up. Good Practice research consistently identifies night staffing as the point where safety most often slips in care homes, particularly on dementia units. Our review data shows that families who later raise concerns about safety often say the warning signs were visible on shift-change or after 8pm. Because the published findings do not record specific numbers, you will need to ask directly about night rotas and how quickly staff respond to call bells after dark.\",\"evidence_base\":\"The IFF Research and Leeds Beckett University rapid evidence review (2026) found that night staffing ratios and agency staff reliance are the two strongest predictors of safety failures in care homes. Homes with consistent permanent night teams have significantly better incident and falls records.\",\"watch_out\":\"Ask the manager to show you the actual staffing rota for last week, specifically the night shifts. Count how many permanent staff were on the dementia unit between 10pm and 6am, and ask what happens to that number when someone calls in sick.\"}","cqcbc_domain_effective":"{\"found\":\"The Effective domain was rated Good at the September 2025 inspection. This domain covers care planning, staff training, healthcare access including GP involvement, and food quality and nutrition. The home lists dementia as a registered specialism, which means inspectors will have considered whether training and practice meet the needs of people living with dementia. The published text does not record specific training content, GP visiting frequency, or detail on how meals are planned and delivered.\",\"quotes\":[],\"family_meaning\":\"For families considering this home for a parent with dementia, the Good Effective rating is encouraging, but the absence of specific detail means you cannot yet know whether the dementia training staff receive is genuinely tailored or a standard tick-box course. Good Practice evidence from 61 studies (IFF Research, 2026) found that homes where staff can describe the specific communication approaches they use for non-verbal residents consistently outperform those where training is generic. Food quality is a practical signal of how much the home really knows your parent: ask whether meals can be adapted to preferences and textures, and whether someone has spoken to your parent or to you about what they enjoy.\",\"evidence_base\":\"The Leeds Beckett University evidence review found that care plans treated as living documents, reviewed with families at least every three months, were associated with better health outcomes and fewer avoidable hospital admissions for people with dementia.\",\"watch_out\":\"Ask to see a sample care plan (with names removed) and check whether it records the person's preferred name, their food likes and dislikes, and what their typical daily routine looked like before they moved in. A good care plan should read like a portrait of a person, not a list of medical conditions.\"}","cqcbc_domain_caring":"{\"found\":\"The Caring domain was rated Good at the September 2025 inspection. This covers warmth and friendliness of staff interactions, respect for privacy and dignity, and how well staff support independence. No concerns were identified. The published text does not include specific observations of staff interactions, direct quotes from people living at the home, or examples of how dignity is maintained in practice.\",\"quotes\":[],\"family_meaning\":\"Staff warmth is the single biggest driver of family satisfaction in our review data across 5,409 UK care homes, mentioned in 57.3% of positive reviews by name. What families consistently describe is not grand gestures but small, observable details: staff using a preferred name without being reminded, knocking before entering a room, or pausing to listen rather than moving on. Because the published inspection findings do not record specific observations here, the only way to assess warmth at Cayton View is to watch it yourself on a visit. Good Practice research confirms that non-verbal communication, including eye contact, physical touch, and unhurried pace, matters as much as words for people with advanced dementia.\",\"evidence_base\":\"The IFF Research rapid evidence review (2026) found that person-led care, where staff know and use an individual's history, preferences, and communication style, is the most consistent predictor of dignity outcomes in dementia care settings.\",\"watch_out\":\"When you visit, spend time in a communal area rather than just the manager's office. Notice whether staff passing through the room acknowledge the people sitting there by name, make eye contact, and stop if someone appears unsettled. This is more telling than anything you will read in a report.\"}","cqcbc_domain_responsive":"{\"found\":\"The Responsive domain was rated Good at the September 2025 inspection. This domain covers activities and meaningful engagement, how well the home responds to individual needs and preferences, and end-of-life care planning. The home supports people with dementia and physical disabilities, both groups who may need tailored rather than generic activity provision. The published text does not record specific activities, their frequency, or how they are adapted for people who cannot join group sessions.\",\"quotes\":[],\"family_meaning\":\"Our review data shows that activities and engagement account for 21.4% of positive family reviews, but families who later express regret often say they did not ask the right questions on their initial visit. A Good Responsive rating tells you the home met the standard, but it does not tell you whether your parent would spend most of the day sitting in a chair watching television or whether someone would sit with them one-to-one if group activities were not suitable. Good Practice evidence strongly supports Montessori-based and familiar household-task approaches for people with dementia, which keep people engaged without requiring them to follow instructions. Ask specifically what happens on a quiet afternoon for someone who cannot follow a group activity.\",\"evidence_base\":\"The Leeds Beckett University evidence review (2026) found that one-to-one engagement, particularly activities drawing on a person's pre-dementia skills and routines, reduces agitation and improves wellbeing more reliably than group programmes alone.\",\"watch_out\":\"Ask the activities coordinator to describe what last Tuesday afternoon looked like for someone on the dementia unit who was not well enough to join the group session. A specific, confident answer is a positive sign. A vague answer about general wellbeing is worth probing further.\"}","cqcbc_domain_well_led":"{\"found\":\"The Well-led domain was rated Good at the September 2025 inspection. This covers the quality of management, governance systems, staff culture, and how the home uses feedback and incident data to improve. A named registered manager, Mrs Leah Corinne Moon, is confirmed as in post, alongside nominated individual Ms Rachel Louise Harvey. The published text does not record how long the manager has been in post, detail on governance systems, or examples of how staff are supported to raise concerns.\",\"quotes\":[],\"family_meaning\":\"Management stability is a strong predictor of care quality over time. Good Practice research found that homes with a manager in post for more than two years consistently outperform those with frequent leadership changes, because a stable manager knows the people living there, knows the staff, and has built the relationships that make accountability work. Our review data shows that 23.4% of positive family reviews specifically mention management, usually in the context of feeling heard when something goes wrong. Because the published findings do not tell you how long the current manager has been in post, this is one of the first questions worth asking.\",\"evidence_base\":\"The IFF Research evidence review (2026) found that leadership stability and a culture where staff feel safe to raise concerns without fear are the two governance factors most strongly associated with sustained Good or Outstanding ratings over successive inspections.\",\"watch_out\":\"Ask the manager directly how long they have been in post at Cayton View specifically, not just in care management generally, and ask how many senior care staff have left in the past 12 months. High turnover in the senior team is often the first visible sign of a leadership culture that needs attention.\"}","cqcbc_ai_generated_date":"2026-05-07 08:51:17","_seopress_titles_title":"Cayton View Care Home – Dementia, Residential, Respite & Nursing Home in Scarborough, Yorkshire","_seopress_titles_desc":"If you live near Scarborough, Yorkshire, Dementia Care Choices walks with you through every stage of Dementia. From the first signs of Dementia to finding the right care home, we help you stay informed and organised throughout,","cqcbc_safe_found":"The Safe domain was rated Good at the September 2025 inspection. This covers staffing levels, medicines management, infection control, and the physical safety of the environment. The published text does not record specific staffing ratios, night cover numbers, or detail on how incidents and falls are logged and reviewed. No concerns were identified in this domain.","cqcbc_safe_family_meaning":"A Good Safe rating is a necessary baseline, but it does not tell you the detail that matters most at night, when staffing is typically thinner and the risk of falls or distress goes up. Good Practice research consistently identifies night staffing as the point where safety most often slips in care homes, particularly on dementia units. Our review data shows that families who later raise concerns about safety often say the warning signs were visible on shift-change or after 8pm. Because the published findings do not record specific numbers, you will need to ask directly about night rotas and how quickly staff respond to call bells after dark.","cqcbc_safe_evidence_base":"The IFF Research and Leeds Beckett University rapid evidence review (2026) found that night staffing ratios and agency staff reliance are the two strongest predictors of safety failures in care homes. Homes with consistent permanent night teams have significantly better incident and falls records.","cqcbc_safe_watch_out":"Ask the manager to show you the actual staffing rota for last week, specifically the night shifts. Count how many permanent staff were on the dementia unit between 10pm and 6am, and ask what happens to that number when someone calls in sick.","cqcbc_effective_found":"The Effective domain was rated Good at the September 2025 inspection. This domain covers care planning, staff training, healthcare access including GP involvement, and food quality and nutrition. The home lists dementia as a registered specialism, which means inspectors will have considered whether training and practice meet the needs of people living with dementia. The published text does not record specific training content, GP visiting frequency, or detail on how meals are planned and delivered.","cqcbc_effective_family_meaning":"For families considering this home for a parent with dementia, the Good Effective rating is encouraging, but the absence of specific detail means you cannot yet know whether the dementia training staff receive is genuinely tailored or a standard tick-box course. Good Practice evidence from 61 studies (IFF Research, 2026) found that homes where staff can describe the specific communication approaches they use for non-verbal residents consistently outperform those where training is generic. Food quality is a practical signal of how much the home really knows your parent: ask whether meals can be adapted to preferences and textures, and whether someone has spoken to your parent or to you about what they enjoy.","cqcbc_effective_evidence_base":"The Leeds Beckett University evidence review found that care plans treated as living documents, reviewed with families at least every three months, were associated with better health outcomes and fewer avoidable hospital admissions for people with dementia.","cqcbc_effective_watch_out":"Ask to see a sample care plan (with names removed) and check whether it records the person's preferred name, their food likes and dislikes, and what their typical daily routine looked like before they moved in. A good care plan should read like a portrait of a person, not a list of medical conditions.","cqcbc_caring_found":"The Caring domain was rated Good at the September 2025 inspection. This covers warmth and friendliness of staff interactions, respect for privacy and dignity, and how well staff support independence. No concerns were identified. The published text does not include specific observations of staff interactions, direct quotes from people living at the home, or examples of how dignity is maintained in practice.","cqcbc_caring_family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data across 5,409 UK care homes, mentioned in 57.3% of positive reviews by name. What families consistently describe is not grand gestures but small, observable details: staff using a preferred name without being reminded, knocking before entering a room, or pausing to listen rather than moving on. Because the published inspection findings do not record specific observations here, the only way to assess warmth at Cayton View is to watch it yourself on a visit. Good Practice research confirms that non-verbal communication, including eye contact, physical touch, and unhurried pace, matters as much as words for people with advanced dementia.","cqcbc_caring_evidence_base":"The IFF Research rapid evidence review (2026) found that person-led care, where staff know and use an individual's history, preferences, and communication style, is the most consistent predictor of dignity outcomes in dementia care settings.","cqcbc_caring_watch_out":"When you visit, spend time in a communal area rather than just the manager's office. Notice whether staff passing through the room acknowledge the people sitting there by name, make eye contact, and stop if someone appears unsettled. This is more telling than anything you will read in a report.","cqcbc_responsive_found":"The Responsive domain was rated Good at the September 2025 inspection. This domain covers activities and meaningful engagement, how well the home responds to individual needs and preferences, and end-of-life care planning. The home supports people with dementia and physical disabilities, both groups who may need tailored rather than generic activity provision. The published text does not record specific activities, their frequency, or how they are adapted for people who cannot join group sessions.","cqcbc_responsive_family_meaning":"Our review data shows that activities and engagement account for 21.4% of positive family reviews, but families who later express regret often say they did not ask the right questions on their initial visit. A Good Responsive rating tells you the home met the standard, but it does not tell you whether your parent would spend most of the day sitting in a chair watching television or whether someone would sit with them one-to-one if group activities were not suitable. Good Practice evidence strongly supports Montessori-based and familiar household-task approaches for people with dementia, which keep people engaged without requiring them to follow instructions. Ask specifically what happens on a quiet afternoon for someone who cannot follow a group activity.","cqcbc_responsive_evidence_base":"The Leeds Beckett University evidence review (2026) found that one-to-one engagement, particularly activities drawing on a person's pre-dementia skills and routines, reduces agitation and improves wellbeing more reliably than group programmes alone.","cqcbc_responsive_watch_out":"Ask the activities coordinator to describe what last Tuesday afternoon looked like for someone on the dementia unit who was not well enough to join the group session. A specific, confident answer is a positive sign. A vague answer about general wellbeing is worth probing further.","cqcbc_well_led_found":"The Well-led domain was rated Good at the September 2025 inspection. This covers the quality of management, governance systems, staff culture, and how the home uses feedback and incident data to improve. A named registered manager, Mrs Leah Corinne Moon, is confirmed as in post, alongside nominated individual Ms Rachel Louise Harvey. The published text does not record how long the manager has been in post, detail on governance systems, or examples of how staff are supported to raise concerns.","cqcbc_well_led_family_meaning":"Management stability is a strong predictor of care quality over time. Good Practice research found that homes with a manager in post for more than two years consistently outperform those with frequent leadership changes, because a stable manager knows the people living there, knows the staff, and has built the relationships that make accountability work. Our review data shows that 23.4% of positive family reviews specifically mention management, usually in the context of feeling heard when something goes wrong. Because the published findings do not tell you how long the current manager has been in post, this is one of the first questions worth asking.","cqcbc_well_led_evidence_base":"The IFF Research evidence review (2026) found that leadership stability and a culture where staff feel safe to raise concerns without fear are the two governance factors most strongly associated with sustained Good or Outstanding ratings over successive inspections.","cqcbc_well_led_watch_out":"Ask the manager directly how long they have been in post at Cayton View specifically, not just in care management generally, and ask how many senior care staff have left in the past 12 months. High turnover in the senior team is often the first visible sign of a leadership culture that needs attention.","pp_cqc_url":"https:\/\/www.cqc.org.uk\/location\/1-19895307377"}

The home supports adults both under and over 65, including people with physical disabilities. It also provides care for people living with dementia.

The home & environment

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