Derby Heights Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds75
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Mental health conditions, Physical disabilities, Sensory impairment
- Last inspected2017-10-14
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families talk about the friendly faces that greet them at reception and the way staff remember names and preferences. There's a settled feeling here that comes through in how residents join in with coffee mornings and activities. The home has worked hard to keep family connections strong, especially during difficult times when visiting had to be carefully managed.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness70
- Activities & engagement65
- Food quality65
- Healthcare70
- Management & leadership72
- Resident happiness70
What inspectors found
Inspected 2017-10-14
Is this home safe?
Is the care effective?
The inspection rated this domain Good at the March 2024 assessment. This indicates that training, care planning, healthcare access, and nutritional care met inspection requirements. No specific information about dementia training content, GP access arrangements, care plan review frequency, or food quality is included in the published summary.Is this home caring?
The inspection rated this domain Good at the March 2024 assessment. This indicates inspectors were satisfied with the way staff treated the people living here. No direct observations of staff interactions, resident quotes, or family testimony are included in the published summary. The home specialises in dementia care, mental health conditions, and physical disabilities, all of which place particular demands on the quality and consistency of caring relationships.Is the home responsive?
The inspection rated this domain Good at the March 2024 assessment. This indicates inspectors were satisfied that the home responded to individual needs and preferences and offered meaningful activities. No specific activity examples, evidence of tailored engagement, or detail about end-of-life care planning is included in the published summary. The home's dementia and mental health specialisms make individualised responsiveness particularly important.Is the home well-led?
The inspection rated this domain Good at the March 2024 assessment. Mrs Diane Jane Henry is the registered manager, and Mrs Natasha Southall is the nominated individual for Avery Homes Derby Limited, the operating organisation. No specific detail about management visibility, staff culture, governance processes, complaint handling, or how the home responds to feedback is included in the published summary.
Source: CQC inspection report →
What the evidence base says
Derby Heights supports residents with various needs including dementia, mental health conditions, physical disabilities and sensory impairments. They care for adults both under and over 65. The home's dementia care works well for many residents, though families should discuss specific needs carefully during assessment. Staff show understanding of how dementia affects daily life, creating routines that feel natural rather than restrictive. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Derby Heights Care Home received a Good rating across all five domains at its March 2024 inspection, which is a positive foundation, but the published report contains very limited specific detail, so scores reflect confirmed Good ratings rather than strong observational evidence.
Homes in East Midlands typically score 68–82.The three-lens summary
What families tell us
Families talk about the friendly faces that greet them at reception and the way staff remember names and preferences. There's a settled feeling here that comes through in how residents join in with coffee mornings and activities. The home has worked hard to keep family connections strong, especially during difficult times when visiting had to be carefully managed.
What inspectors have recorded
Rachel and her team have created stability that families value. When concerns arise, there's a clear structure for addressing them, and families report feeling heard. The consistency in staffing means residents see familiar faces, which particularly matters for those living with conditions that affect memory or create anxiety.
How it sits against good practice
Some families have found exactly what they hoped for here, while others have experienced disappointments that can't be overlooked. Every family's journey is unique.
Worth a visit
Derby Heights Care Home on Rykneld Road in Derby was rated Good across all five inspection domains at its most recent assessment in March 2024, with the report published in July 2024. The home supports up to 75 people and specialises in dementia, mental health conditions, physical disabilities, and sensory impairment, as well as general residential care for adults of all ages. A named registered manager, Mrs Diane Jane Henry, is in post, and a nominated individual, Mrs Natasha Southall, provides organisational oversight. A consistent Good rating across every domain is a genuinely positive baseline. The main limitation of this report is that the published summary contains almost no specific observational detail, quotes from residents or relatives, or concrete examples of practice. A Good rating tells you the home met the required standard, but it does not tell you what daily life actually feels like for your parent. Before making a decision, visit in person, ideally at a mealtime, ask to see the staffing rota for the past week (counting permanent versus agency names on night shifts), and request a copy of the activity schedule. Ask the manager how the home supports people with dementia who cannot join group activities, and how quickly families are contacted if something changes.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Derby Heights Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Derby Heights Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where dignity meets daily life in Derby's caring community
Derby Heights Care Home – Your Trusted residential home
Walking into Derby Heights Care Home feels different — there's a genuine warmth that families notice straight away. This East Midlands home has built its reputation on treating every resident with real respect and consideration. The building itself impresses visitors with its comfortable surroundings and well-kept grounds, though what matters most happens in the daily interactions between staff and residents.
Who they care for
Derby Heights supports residents with various needs including dementia, mental health conditions, physical disabilities and sensory impairments. They care for adults both under and over 65.
The home's dementia care works well for many residents, though families should discuss specific needs carefully during assessment. Staff show understanding of how dementia affects daily life, creating routines that feel natural rather than restrictive.
“Some families have found exactly what they hoped for here, while others have experienced disappointments that can't be overlooked. Every family's journey is unique.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Derby Heights Care Home received a Good rating across all five domains at its March 2024 inspection, which is a positive foundation, but the published report contains very limited specific detail, so scores reflect confirmed Good ratings rather than strong observational evidence.
Homes in East Midlands typically score 68–82.The three-lens summary
What families tell us
Families talk about the friendly faces that greet them at reception and the way staff remember names and preferences. There's a settled feeling here that comes through in how residents join in with coffee mornings and activities. The home has worked hard to keep family connections strong, especially during difficult times when visiting had to be carefully managed.
What inspectors have recorded
Rachel and her team have created stability that families value. When concerns arise, there's a clear structure for addressing them, and families report feeling heard. The consistency in staffing means residents see familiar faces, which particularly matters for those living with conditions that affect memory or create anxiety.
How it sits against good practice
Some families have found exactly what they hoped for here, while others have experienced disappointments that can't be overlooked. Every family's journey is unique.
Worth a visit
Derby Heights Care Home on Rykneld Road in Derby was rated Good across all five inspection domains at its most recent assessment in March 2024, with the report published in July 2024. The home supports up to 75 people and specialises in dementia, mental health conditions, physical disabilities, and sensory impairment, as well as general residential care for adults of all ages. A named registered manager, Mrs Diane Jane Henry, is in post, and a nominated individual, Mrs Natasha Southall, provides organisational oversight. A consistent Good rating across every domain is a genuinely positive baseline. The main limitation of this report is that the published summary contains almost no specific observational detail, quotes from residents or relatives, or concrete examples of practice. A Good rating tells you the home met the required standard, but it does not tell you what daily life actually feels like for your parent. Before making a decision, visit in person, ideally at a mealtime, ask to see the staffing rota for the past week (counting permanent versus agency names on night shifts), and request a copy of the activity schedule. Ask the manager how the home supports people with dementia who cannot join group activities, and how quickly families are contacted if something changes.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Derby Heights Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Derby Heights Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where dignity meets daily life in Derby's caring community
Derby Heights Care Home – Your Trusted residential home
Walking into Derby Heights Care Home feels different — there's a genuine warmth that families notice straight away. This East Midlands home has built its reputation on treating every resident with real respect and consideration. The building itself impresses visitors with its comfortable surroundings and well-kept grounds, though what matters most happens in the daily interactions between staff and residents.
Who they care for
Derby Heights supports residents with various needs including dementia, mental health conditions, physical disabilities and sensory impairments. They care for adults both under and over 65.
The home's dementia care works well for many residents, though families should discuss specific needs carefully during assessment. Staff show understanding of how dementia affects daily life, creating routines that feel natural rather than restrictive.
Management & ethos
Rachel and her team have created stability that families value. When concerns arise, there's a clear structure for addressing them, and families report feeling heard. The consistency in staffing means residents see familiar faces, which particularly matters for those living with conditions that affect memory or create anxiety.
The home & environment
The physical environment gets consistent praise — from the cleanliness throughout to the pleasant outdoor spaces where families can spend time together. Food quality matters here, and the dining experience feels social rather than institutional. Those thoughtful touches, like the gazebo for private family visits, show real consideration for what residents and families need.
“Some families have found exactly what they hoped for here, while others have experienced disappointments that can't be overlooked. Every family's journey is unique.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
