Dementia Care Home

Holly Lodge Care Home | Forest Care

St Catherine's Road, Camberley, Surrey, GU16 9NP

Nursing homes

At a Glance

The information you need to decide whether this home warrants a closer look.

DCC Family Score
74/ 100
Weighted from family reviews
Dementia SpecialismConfirmed

Nursing homes

Families Rate The Staff72 / 100

Staff warmth score

“Well Looked After”70%

of reviewers answered yes

Good to know

  • Registered beds60
  • SpecialismsCaring for adults over 65 yrs, Dementia, Mental health conditions
  • Last inspected2019-01-24

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The Evidence

What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.

Section 01

What families say

Families describe walking into a place where staff greet visitors by name and residents are engaged in activities that actually capture their interest. There's an energy here that comes from entertainers visiting regularly and staff who understand how to reach someone living with dementia through music, creativity, or simply the right approach at the right moment.

The eight family priority themes

  • Staff warmth72
  • Compassion & dignity72
  • Cleanliness72
  • Activities & engagement68
  • Food quality68
  • Healthcare72
  • Management & leadership73
  • Resident happiness70
Section 02

What inspectors found

Inspected 2019-01-24

  • Is this home safe?

    Not yet rated
    The Safe domain was rated Good at the February 2024 inspection. This typically means inspectors were satisfied with staffing levels, medicines management, infection control, and safeguarding processes. No specific concerns were flagged. However, the published summary does not include detail about night staffing ratios, agency staff usage, or how the home responds to and logs falls or incidents. The home cares for up to 60 people, including those living with dementia, which makes consistent night cover particularly important.
    Verified by inspector
  • Is the care effective?

    Not yet rated
    The Effective domain was rated Good at the February 2024 inspection. This domain covers training, care planning, healthcare access, nutrition, and how well the home meets the specific needs of people living with dementia. The home lists dementia and mental health conditions as specialisms. No specific detail about training content, GP visit frequency, care plan review cycles, or food quality is recorded in the published summary. A Good rating suggests inspectors were broadly satisfied, but the evidence behind that judgment is not visible here.
    Verified by inspector
  • Is this home caring?

    Not yet rated
    The Caring domain was rated Good at the February 2024 inspection. This covers staff warmth, dignity, respect, and how well the home supports independence. No specific inspector observations, such as whether staff knock before entering rooms, use preferred names, or move without hurry, are recorded in the published summary. No resident or family quotes are available. A Good rating for Caring is the single most meaningful domain for most families, and its absence of detail is therefore the most significant gap in this report.
    Verified by inspectorResident testimony recorded
  • Is the home responsive?

    Not yet rated
    The Responsive domain was rated Good at the February 2024 inspection. This domain covers activities, engagement, individuality, and end-of-life care planning. The home serves people living with dementia and mental health conditions, which makes tailored, individual engagement particularly important. No detail about the activities programme, how one-to-one engagement is delivered for residents who cannot join group activities, or how end-of-life preferences are documented is recorded in the published summary.
    Verified by inspector
  • Is the home well-led?

    Not yet rated
    The Well-led domain was rated Good at the February 2024 inspection. The home is run by Forest Care Limited, with Mr Alarico Lii Bustamante as registered manager and Mr Mark Vickery as nominated individual. Having named, accountable individuals in these roles is a basic governance requirement, and their presence is noted. No detail about the manager's day-to-day visibility, how long they have been in post, how staff are supported to raise concerns, or how the home uses feedback from residents and families to improve is recorded in the published summary.
    Verified by inspector
  • Source: CQC inspection report →

    Section 03

    What the evidence base says

    Holly Lodge specialises in dementia care, mental health conditions, and caring for adults over 65. The home has its own visiting GP, reducing the disruption of external medical appointments. Staff here understand how dementia affects each person differently, adapting their approach as needs change. They've helped residents reconnect with creative interests they'd lost touch with, using activities as a way to engage rather than just pass time. All areas worth probing directly during a visit.

The DCC Verdict

Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.

74/ 100

DCC Family Score

Holly Lodge Nursing Home received a Good rating across all five inspection domains in February 2024, which is a positive baseline. However, the published report text provides limited specific detail, observations, or resident testimony, so scores reflect a credible but unverified picture rather than a strongly evidenced one.

Homes in South East typically score 68–82.

The three-lens summary

Lens 01

What families tell us

Families describe walking into a place where staff greet visitors by name and residents are engaged in activities that actually capture their interest. There's an energy here that comes from entertainers visiting regularly and staff who understand how to reach someone living with dementia through music, creativity, or simply the right approach at the right moment.

Lens 02

What inspectors have recorded

The nursing team keeps families closely informed about any health changes, inviting them into medical discussions rather than making decisions in isolation. Staff pick up on individual preferences — whether that's particular music, food choices, or spiritual needs — and build these into daily care routines.

Lens 03

How it sits against good practice

If you're looking for dementia care in the Camberley area, visiting Holly Lodge could help you understand whether their approach fits what you're hoping to find.

DCC Recommendation

Worth a visit

Holly Lodge Nursing Home, on St Catherine's Road in Camberley, was assessed in February 2024 and rated Good across all five inspection domains: Safe, Effective, Caring, Responsive, and Well-led. The home is registered to provide nursing care for up to 60 adults over 65, including people living with dementia and mental health conditions. It is run by Forest Care Limited, with a named registered manager and nominated individual in post. A consistent Good rating across every domain is a meaningful baseline and suggests inspectors found no significant concerns in safety, staffing, care planning, or leadership. The main limitation of this report is that the published text provides very little specific detail. No inspector observations, resident quotes, or family testimony are reproduced here, so it is not possible to verify what day-to-day life actually looks like for your parent. On a visit, ask to see last week's actual staffing rota (not a template) and count how many permanent versus agency names appear, especially on nights. Walk the dementia unit at a mealtime to see whether staff are unhurried and whether your parent's preferred name would be known. The Good rating gives a reasonable foundation, but the specifics are what matter most for a home of this size and specialism.

The three questions to ask when you visit

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In Their Own Words

How Holly Lodge Care Home | Forest Care describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.

What Holly Lodge Care Home | Forest Care says about itself

Where dementia care meets genuine understanding and respect

Nursing home in Camberley: True Peace of Mind

When someone you love needs specialist dementia care, you want to know they'll be treated as the individual they've always been. Holly Lodge Nursing Home in Camberley creates that kind of environment — where staff notice the small things that matter, where residents rediscover forgotten interests, and where families feel genuinely included in care decisions.

Care & specialisms

Who they care for

    Holly Lodge specialises in dementia care, mental health conditions, and caring for adults over 65. The home has its own visiting GP, reducing the disruption of external medical appointments.

    How they describe their dementia care

    Staff here understand how dementia affects each person differently, adapting their approach as needs change. They've helped residents reconnect with creative interests they'd lost touch with, using activities as a way to engage rather than just pass time.

    “If you're looking for dementia care in the Camberley area, visiting Holly Lodge could help you understand whether their approach fits what you're hoping to find.”

    DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

    Free download – Dementia Stage 4

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    Related:

    What Real Families Say About Dementia Care Homes: The Eight Things That Matter Most

    A Which? Report for Care Homes: Real Family Reviews, Not Just Official Inspections

    Step-by-Step Guide to Finding a Care Home for Your Mum in the UK

    What Does 'Dementia Specialist' Actually Mean? How to Tell If a Care Home Really Is One

    Best UK Website for Comparing Dementia Care Homes (Beyond CQC Ratings)

    Dementia care gifts that help

    The Thoughtful Gift That Makes a Difficult Day Easier

    The things that make the greatest difference to someone living with dementia are rarely the most obvious ones. They are the things that ease the day — that give a carer a moment to breathe, or give the person they care for a moment of calm or quiet joy. Every item here was chosen because it works, and because it reduces stress for everyone in the room.

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    Card Game

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    Memory Box

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    Digital Photoframe

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    Digital Calendar

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