Mercy Care Centre
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes, Supported living
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds50
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Mental health conditions, Physical disabilities, Sensory impairment
- Last inspected2023-10-07
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
People talk about the relief of seeing their family members feel safe here. Relatives mention how staff help residents through difficult moments, particularly when dementia causes confusion or distress. There's a sense that the team knows how to support people through the ups and downs of mental health conditions.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness68
- Activities & engagement60
- Food quality60
- Healthcare68
- Management & leadership70
- Resident happiness68
What inspectors found
Inspected 2023-10-07
Is this home safe?
Is the care effective?
The Effective domain was rated Good. This covers training, care planning, healthcare access, nutrition, and how well the home meets the specific needs of each person. The published text does not describe dementia training content, GP access arrangements, care plan review frequency, or how food quality and dietary needs are managed. A Good rating indicates inspectors were satisfied overall, but no specific examples or observations are recorded in the available summary.Is this home caring?
The Caring domain was rated Good. Inspectors were satisfied with the warmth, dignity, and respect shown to residents. However, the published report does not include specific observations of staff interactions, descriptions of how staff respond to distress, or examples of residents being addressed by preferred names. No resident or relative quotes are recorded in the available published text.Is the home responsive?
The Responsive domain was rated Good. This covers activities, individual engagement, and how well the home adapts to each person's needs and preferences, including at the end of life. The published text does not describe the activities programme, one-to-one engagement, or how the home supports residents who cannot join group activities. No detail about end-of-life planning is recorded in the available summary.Is the home well-led?
The Well-led domain was rated Good. Mercy Care Centre is run by the Institute of Our Lady of Mercy. A Good rating here indicates inspectors were satisfied with governance, management culture, and accountability at the time of the September 2023 inspection. The published text does not describe how long the current manager has been in post, how staff are supported, or how complaints and incidents are reviewed and acted upon.
Source: CQC inspection report →
What the evidence base says
The home cares for adults both under and over 65 with physical disabilities, sensory impairments, and mental health conditions. They also support people living with dementia. Staff here seem to understand the progression of dementia and how to support residents through different stages. Families mention how the team helps during moments of confusion or behavioural changes, creating a sense of security for both residents and their relatives. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Mercy Care Centre achieved a Good rating across all five inspection domains in September 2023, which is a positive baseline. However, the published inspection text contains very limited specific detail, observations, or testimony, so scores reflect a cautious reading of confirmed compliance rather than rich, verified evidence.
Homes in East Midlands typically score 68–82.The three-lens summary
What families tell us
People talk about the relief of seeing their family members feel safe here. Relatives mention how staff help residents through difficult moments, particularly when dementia causes confusion or distress. There's a sense that the team knows how to support people through the ups and downs of mental health conditions.
What inspectors have recorded
Families appreciate the professionalism of the care staff, describing them as competent and caring. The team seems particularly skilled at supporting residents through behavioural changes. Though one family member felt the management could be better organised, most focus on the quality of daily care their relatives receive.
How it sits against good practice
If you're looking for specialist care in Derby, especially for complex needs, visiting could help you get a feel for how they work.
Worth a visit
Mercy Care Centre, at 310 Highfields Park Drive in Derby, was rated Good across all five inspection domains at its last inspection on 13 September 2023. The home is run by the Institute of Our Lady of Mercy and supports up to 50 people with a wide range of needs, including dementia, mental health conditions, physical disabilities, and sensory impairments. A Good rating across every domain is a meaningful baseline and indicates that inspectors found no significant concerns with safety, staffing, care quality, responsiveness, or leadership at the time of the visit. The main limitation here is that the published inspection text contains very little specific detail. There are no recorded observations of staff interactions, no resident or relative quotes, and no description of the mealtime experience, activities programme, or dementia environment. This does not mean those things are absent, only that the published summary does not allow independent verification. It is also important to note that Mercy Care Centre was deregistered and archived on 2 January 2026, meaning it is no longer operating as a registered service. If you are considering care for your parent, please confirm the home's current status and, if it is operating under a new registration, ask to see the most recent inspection findings before making any decisions.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Mercy Care Centre measures up against the other homes you’re considering. Free account.
In Their Own Words
How Mercy Care Centre describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Professional care that helps residents feel safe and settled
Dedicated residential home,supported living Support in Derby
When someone you love needs specialist support for dementia or mental health conditions, finding the right place matters deeply. Mercy Care Centre in Derby provides experienced care for adults of all ages with complex needs. Families describe watching their relatives settle into a secure environment where staff understand the challenges of conditions like dementia.
Who they care for
The home cares for adults both under and over 65 with physical disabilities, sensory impairments, and mental health conditions. They also support people living with dementia.
Staff here seem to understand the progression of dementia and how to support residents through different stages. Families mention how the team helps during moments of confusion or behavioural changes, creating a sense of security for both residents and their relatives.
“If you're looking for specialist care in Derby, especially for complex needs, visiting could help you get a feel for how they work.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Mercy Care Centre achieved a Good rating across all five inspection domains in September 2023, which is a positive baseline. However, the published inspection text contains very limited specific detail, observations, or testimony, so scores reflect a cautious reading of confirmed compliance rather than rich, verified evidence.
Homes in East Midlands typically score 68–82.The three-lens summary
What families tell us
People talk about the relief of seeing their family members feel safe here. Relatives mention how staff help residents through difficult moments, particularly when dementia causes confusion or distress. There's a sense that the team knows how to support people through the ups and downs of mental health conditions.
What inspectors have recorded
Families appreciate the professionalism of the care staff, describing them as competent and caring. The team seems particularly skilled at supporting residents through behavioural changes. Though one family member felt the management could be better organised, most focus on the quality of daily care their relatives receive.
How it sits against good practice
If you're looking for specialist care in Derby, especially for complex needs, visiting could help you get a feel for how they work.
Worth a visit
Mercy Care Centre, at 310 Highfields Park Drive in Derby, was rated Good across all five inspection domains at its last inspection on 13 September 2023. The home is run by the Institute of Our Lady of Mercy and supports up to 50 people with a wide range of needs, including dementia, mental health conditions, physical disabilities, and sensory impairments. A Good rating across every domain is a meaningful baseline and indicates that inspectors found no significant concerns with safety, staffing, care quality, responsiveness, or leadership at the time of the visit. The main limitation here is that the published inspection text contains very little specific detail. There are no recorded observations of staff interactions, no resident or relative quotes, and no description of the mealtime experience, activities programme, or dementia environment. This does not mean those things are absent, only that the published summary does not allow independent verification. It is also important to note that Mercy Care Centre was deregistered and archived on 2 January 2026, meaning it is no longer operating as a registered service. If you are considering care for your parent, please confirm the home's current status and, if it is operating under a new registration, ask to see the most recent inspection findings before making any decisions.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Mercy Care Centre measures up against the other homes you’re considering. Free account.
In Their Own Words
How Mercy Care Centre describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Professional care that helps residents feel safe and settled
Dedicated residential home,supported living Support in Derby
When someone you love needs specialist support for dementia or mental health conditions, finding the right place matters deeply. Mercy Care Centre in Derby provides experienced care for adults of all ages with complex needs. Families describe watching their relatives settle into a secure environment where staff understand the challenges of conditions like dementia.
Who they care for
The home cares for adults both under and over 65 with physical disabilities, sensory impairments, and mental health conditions. They also support people living with dementia.
Staff here seem to understand the progression of dementia and how to support residents through different stages. Families mention how the team helps during moments of confusion or behavioural changes, creating a sense of security for both residents and their relatives.
Management & ethos
Families appreciate the professionalism of the care staff, describing them as competent and caring. The team seems particularly skilled at supporting residents through behavioural changes. Though one family member felt the management could be better organised, most focus on the quality of daily care their relatives receive.
“If you're looking for specialist care in Derby, especially for complex needs, visiting could help you get a feel for how they work.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
