Dementia Care Home

Normanby House – Saint Cecilia's Care Group

6 Belgrave Crescent, Scarborough, Yorkshire, YO11 1UB

Residential homes

At a Glance

The information you need to decide whether this home warrants a closer look.

DCC Family Score
62/ 100
Weighted from family reviews
Dementia SpecialismConfirmed

Residential homes

Families Rate The Staff55 / 100

Staff warmth score

“Well Looked After”55%

of reviewers answered yes

Good to know

  • Registered beds25
  • SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Physical disabilities, Sensory impairment
  • Last inspected2019-09-11

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The Evidence

What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.

Section 01

What families say

The eight family priority themes

  • Staff warmth55
  • Compassion & dignity55
  • Cleanliness55
  • Activities & engagement50
  • Food quality50
  • Healthcare50
  • Management & leadership55
  • Resident happiness55
Section 02

What inspectors found

Inspected 2019-09-11

  • Is this home safe?

    Good
    The home received a Good rating for safety at its September 2019 inspection. This indicates that inspectors did not identify significant concerns around staffing levels, medicines management, infection control, or safeguarding at that time. The home is registered for 25 beds, which is a relatively small size and can support safer staffing ratios if managed well. However, without the full inspection text, the specific evidence underpinning this rating — including falls data, incident logs, agency staff usage, and night staffing numbers — cannot be reviewed. The inspection is now over five years old, which is a significant gap.
    Verified by inspector
  • Is the care effective?

    Good
    The home received a Good rating for Effective at its September 2019 inspection. This domain covers whether staff have the right training and knowledge, whether care plans reflect individual needs, whether people have access to healthcare professionals, and whether nutrition and hydration are managed well. The home lists dementia as a specialism, which means effective dementia-specific training and care planning should be demonstrably in place. Without the full inspection text, the specific evidence — care plan content, GP access frequency, staff training records, food quality observations — cannot be reviewed. The rating alone cannot confirm whether these practices have been maintained and developed in the years since.
    Verified by inspector
  • Is this home caring?

    Good
    The home received a Good rating for Caring at its September 2019 inspection. This domain covers whether staff treat people with kindness and respect, whether dignity is upheld, and whether people's independence is supported. A Good rating here indicates inspectors were satisfied that the culture of care met the required standard. Without the full inspection text, no specific quotes from residents or relatives, no direct observations of staff interactions, and no examples of dignity-preserving practice can be confirmed. The Caring domain is typically where residents' and families' voices are most prominent in inspection reports — the absence of that text is a genuine gap for families trying to assess this home.
    Verified by inspectorResident testimony recorded
  • Is the home responsive?

    Good
    The home received a Good rating for Responsive at its September 2019 inspection. This domain covers whether care is tailored to individual needs, whether people have access to meaningful activities, whether complaints are handled well, and whether end-of-life care is planned and delivered appropriately. For a home with a dementia specialism, responsiveness to individual needs — including for people who cannot communicate verbally or join group activities — is especially important. Without the full inspection text, the actual activity programme, evidence of individual tailoring, and any complaint handling examples cannot be reviewed.
    Verified by inspector
  • Is the home well-led?

    Good
    The home received a Good rating for Well-Led at its September 2019 inspection. This domain covers the quality of management and leadership, the culture of the home, governance systems, and whether the home learns and improves over time. A Good rating indicates inspectors were satisfied with how the home was being run at that point. Without the full inspection text, specifics about the registered manager's tenure, the governance framework, staff empowerment, and quality monitoring systems cannot be confirmed. Leadership stability is one of the strongest predictors of sustained quality — and a rating from 2019 cannot confirm whether the same leadership is in place today.
    Verified by inspector
  • Source: CQC inspection report →

    Section 03

    What the evidence base says

    The team here supports residents with various needs — from sensory impairments to physical disabilities. They care for both younger adults under 65 and older residents, with particular experience in dementia care. For those living with dementia, the home provides specialist support tailored to individual needs. Staff understand how to create reassuring routines and environments that help residents feel secure. All areas worth probing directly during a visit.

The DCC Verdict

Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.

62/ 100

DCC Family Score

This home holds a Good rating across all five domains, which is a positive baseline, but because the full inspection text is unavailable, no specific observations, quotes, or direct evidence could be verified — so the Family Score reflects ratings alone rather than the richer detail families need to feel confident.

Homes in Yorkshire & Humberside typically score 68–82.
DCC Recommendation

Worth a visit

This home at 6 Belgrave Crescent, Scarborough was rated Good across all five inspection domains — Safe, Effective, Caring, Responsive, and Well-Led — at its most recent inspection in September 2019. That is a meaningful baseline: it tells you that inspectors found no significant failings and that care broadly met the required standard. The home is registered for 25 beds and lists dementia, physical disabilities, and sensory impairment among its specialisms, which suggests it has positioned itself to support a range of complex needs. The important caveat is that this inspection is now over five years old, and the full inspection report text was not available for this analysis. That means every item in the checklist above is based on domain ratings alone — no inspector observations, no resident quotes, no specific examples could be verified. A Good rating from 2019 does not automatically mean conditions are unchanged today. On a visit, pay close attention to how staff interact with your parent in unplanned moments — in corridors, at mealtimes, during handovers — and ask the home directly about night staffing numbers, how dementia training is delivered, what one-to-one activity support looks like, and whether a more recent internal or external review has taken place since the last official inspection.

The three questions to ask when you visit

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In Their Own Words

How Normanby House – Saint Cecilia's Care Group describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.

What Normanby House – Saint Cecilia's Care Group says about itself

Where caring staff make each day feel worthwhile

Compassionate Care in Scarborough at Normanby House

When families need respite care or longer-term support in Scarborough, Normanby House offers a welcoming environment for older adults and those with physical disabilities. The home supports people with sensory impairments and dementia too, providing specialist care across different needs. If you're considering options for someone you love, visiting might help you get a feel for whether it's the right fit.

Care & specialisms

Who they care for

    The team here supports residents with various needs — from sensory impairments to physical disabilities. They care for both younger adults under 65 and older residents, with particular experience in dementia care.

    How they describe their dementia care

    For those living with dementia, the home provides specialist support tailored to individual needs. Staff understand how to create reassuring routines and environments that help residents feel secure.

    “Sometimes the best way to know is to see for yourself — the team welcomes families who want to explore what Normanby House might offer.”

    DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

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    Related:

    What Real Families Say About Dementia Care Homes: The Eight Things That Matter Most

    A Which? Report for Care Homes: Real Family Reviews, Not Just Official Inspections

    Step-by-Step Guide to Finding a Care Home for Your Mum in the UK

    What Does 'Dementia Specialist' Actually Mean? How to Tell If a Care Home Really Is One

    Best UK Website for Comparing Dementia Care Homes (Beyond CQC Ratings)

    Dementia care gifts that help

    The Thoughtful Gift That Makes a Difficult Day Easier

    The things that make the greatest difference to someone living with dementia are rarely the most obvious ones. They are the things that ease the day — that give a carer a moment to breathe, or give the person they care for a moment of calm or quiet joy. Every item here was chosen because it works, and because it reduces stress for everyone in the room.

    Comforting Memories

    Britain 1940 to 1970: Memory Lane

    Card Game

    The Card Game That Turns Familiar Phrases Into Open Doors

    Memory Box

    The Box That Holds a Life

    Digital Photoframe

    The Frame That Brings the Family Into the Room

    Digital Calendar

    The Clock That Knows What Day It Is

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