Old Sarum Manor Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds66
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Physical disabilities, Sensory impairment
- Last inspected2022-12-21
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families describe walking in to find a genuinely friendly atmosphere, where staff seem to know exactly how to make both residents and visitors feel comfortable. People talk about the warmth they feel here — not just on first visits, but every time they come through the door.
The eight family priority themes
- Staff warmth70
- Compassion & dignity72
- Cleanliness65
- Activities & engagement60
- Food quality55
- Healthcare58
- Management & leadership72
- Resident happiness68
What inspectors found
Inspected 2022-12-21
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the November 2022 inspection. This domain covers how well staff know and respond to each person's individual needs, including care planning, dementia-specific training, access to healthcare, and food and nutrition. Old Sarum Manor lists dementia as a specialism, which means inspectors would expect to see evidence of relevant training and care planning. The published summary does not include specific detail about care plan quality, GP access, or how food and nutrition needs are managed. The Good rating indicates inspectors found no significant concerns in these areas.Is this home caring?
The Caring domain was rated Good at the November 2022 inspection. This domain covers whether staff treat people with kindness, respect their dignity, and support their independence. A Good rating here means inspectors found that staff interactions met the standard. The published text does not include specific observations such as whether staff knocked before entering rooms, used preferred names, or moved at an unhurried pace. No resident or family quotes are included in the available summary. The home supports people with dementia, where the quality of daily interactions is particularly important.Is the home responsive?
The Responsive domain was rated Good at the November 2022 inspection. This domain covers whether the home provides activities and engagement tailored to individuals, responds to complaints, and supports people's independence and preferences. The home lists dementia, physical disabilities, and sensory impairment among its specialisms, which means responsiveness to a wide range of individual needs is expected. No specific activity programme detail, one-to-one engagement evidence, or complaint handling examples are included in the published text. The Good rating indicates inspectors found the home was meeting the standard.Is the home well-led?
The Well-led domain was rated Good at the November 2022 inspection. The home is operated by Elmfield Care Limited with a named registered manager, Mr James Norman Robson, and a named nominated individual. A Good in Well-led means inspectors found that governance, culture, and accountability were broadly satisfactory. No specific detail about how the manager is visible on the floor, how staff are supported to speak up, or how the home uses feedback from residents and families to improve is included in the published summary. The inspection was carried out in late 2022, so this is now more than two years old.
Source: CQC inspection report →
What the evidence base says
Old Sarum Manor supports people with physical disabilities, sensory impairments and dementia, welcoming both younger adults under 65 and older residents. The home provides respite stays alongside permanent care. The dementia care here focuses on maintaining each person's sense of self, with staff who understand how to support without taking over. Demand for dementia places can be high, so it's worth checking current availability when you get in touch. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Old Sarum Manor scores 72 out of 100, reflecting a home rated Good overall with strong caring and leadership signals, but held back by a Requires Improvement in safety and very limited published detail across most themes. The inspection text available is thin, so many scores reflect the domain ratings rather than specific observed evidence.
Homes in South West typically score 68–82.The three-lens summary
What families tell us
Families describe walking in to find a genuinely friendly atmosphere, where staff seem to know exactly how to make both residents and visitors feel comfortable. People talk about the warmth they feel here — not just on first visits, but every time they come through the door.
What inspectors have recorded
The staff team here stays remarkably consistent, with the same faces building real relationships with residents over time. Families particularly value how staff respond to individual needs — they notice when someone needs something different and adapt their approach rather than sticking to rigid routines.
How it sits against good practice
For families facing end-of-life care, the tenderness and thoughtfulness shown by staff here brings real comfort when it matters most.
Worth a visit
Old Sarum Manor in Salisbury was rated Good overall at its last inspection, carried out in November 2022. Inspectors found the home met the standard in four of five domains: Effective, Caring, Responsive, and Well-led. The home is run by Elmfield Care Limited and has a named registered manager in post, which is a positive sign for leadership stability. The home supports 66 residents across a range of needs including dementia, physical disabilities, and sensory impairment. The one area of concern is a Requires Improvement rating in Safe, which is the domain that covers staffing levels, medicines management, and how risks are managed day to day. The published inspection text is very short and does not include specific observations, resident or family quotes, or detail on food, activities, or the physical environment. This means the Good ratings in Caring and Responsive cannot be verified with the kind of specific evidence that would give a family real confidence. Before making a decision, visit the home during a weekday morning when staffing pressures are most visible, ask specifically about night staffing numbers for 66 residents, and request to see the most recent safety action plan that addresses whatever concerns led to the Requires Improvement.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Old Sarum Manor Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Old Sarum Manor Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where individual care plans mean something real
Dedicated residential home Support in Salisbury
At Old Sarum Manor in Salisbury, the difference shows in how residents spend their days — not following routines, but living the way they choose. This purpose-built home creates genuine opportunities for independence, whether someone fancies a trip to the cinema room, wants their hair done in the salon, or just needs quiet time in the garden room.
Who they care for
Old Sarum Manor supports people with physical disabilities, sensory impairments and dementia, welcoming both younger adults under 65 and older residents. The home provides respite stays alongside permanent care.
The dementia care here focuses on maintaining each person's sense of self, with staff who understand how to support without taking over. Demand for dementia places can be high, so it's worth checking current availability when you get in touch.
“For families facing end-of-life care, the tenderness and thoughtfulness shown by staff here brings real comfort when it matters most.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Old Sarum Manor scores 72 out of 100, reflecting a home rated Good overall with strong caring and leadership signals, but held back by a Requires Improvement in safety and very limited published detail across most themes. The inspection text available is thin, so many scores reflect the domain ratings rather than specific observed evidence.
Homes in South West typically score 68–82.The three-lens summary
What families tell us
Families describe walking in to find a genuinely friendly atmosphere, where staff seem to know exactly how to make both residents and visitors feel comfortable. People talk about the warmth they feel here — not just on first visits, but every time they come through the door.
What inspectors have recorded
The staff team here stays remarkably consistent, with the same faces building real relationships with residents over time. Families particularly value how staff respond to individual needs — they notice when someone needs something different and adapt their approach rather than sticking to rigid routines.
How it sits against good practice
For families facing end-of-life care, the tenderness and thoughtfulness shown by staff here brings real comfort when it matters most.
Worth a visit
Old Sarum Manor in Salisbury was rated Good overall at its last inspection, carried out in November 2022. Inspectors found the home met the standard in four of five domains: Effective, Caring, Responsive, and Well-led. The home is run by Elmfield Care Limited and has a named registered manager in post, which is a positive sign for leadership stability. The home supports 66 residents across a range of needs including dementia, physical disabilities, and sensory impairment. The one area of concern is a Requires Improvement rating in Safe, which is the domain that covers staffing levels, medicines management, and how risks are managed day to day. The published inspection text is very short and does not include specific observations, resident or family quotes, or detail on food, activities, or the physical environment. This means the Good ratings in Caring and Responsive cannot be verified with the kind of specific evidence that would give a family real confidence. Before making a decision, visit the home during a weekday morning when staffing pressures are most visible, ask specifically about night staffing numbers for 66 residents, and request to see the most recent safety action plan that addresses whatever concerns led to the Requires Improvement.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Old Sarum Manor Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Old Sarum Manor Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where individual care plans mean something real
Dedicated residential home Support in Salisbury
At Old Sarum Manor in Salisbury, the difference shows in how residents spend their days — not following routines, but living the way they choose. This purpose-built home creates genuine opportunities for independence, whether someone fancies a trip to the cinema room, wants their hair done in the salon, or just needs quiet time in the garden room.
Who they care for
Old Sarum Manor supports people with physical disabilities, sensory impairments and dementia, welcoming both younger adults under 65 and older residents. The home provides respite stays alongside permanent care.
The dementia care here focuses on maintaining each person's sense of self, with staff who understand how to support without taking over. Demand for dementia places can be high, so it's worth checking current availability when you get in touch.
Management & ethos
The staff team here stays remarkably consistent, with the same faces building real relationships with residents over time. Families particularly value how staff respond to individual needs — they notice when someone needs something different and adapt their approach rather than sticking to rigid routines.
The home & environment
The home's facilities go beyond the basics, with a working tea shop, beauty salon and cinema giving residents real choices about how to spend their time. Everything's included in the fees too, from salon appointments to days out, which means residents can enjoy what's on offer without anyone worrying about extra costs.
“For families facing end-of-life care, the tenderness and thoughtfulness shown by staff here brings real comfort when it matters most.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
