Phoenix Park Care Village
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes, Rehabilitation (illness/injury)
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds146
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Mental health conditions, Physical disabilities, Sensory impairment, Substance misuse problems
- Last inspected2018-12-19
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Visitors often find the staff welcoming and helpful when they first arrive. The home appears to maintain good staffing levels, which families with care sector experience have particularly noticed during their visits.
The eight family priority themes
- Staff warmth55
- Compassion & dignity55
- Cleanliness55
- Activities & engagement50
- Food quality50
- Healthcare60
- Management & leadership60
- Resident happiness55
What inspectors found
Inspected 2018-12-19
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the November 2018 inspection. The home lists dementia as a specialism alongside mental health conditions, physical disabilities, and sensory impairment, which means staff need a broad range of training. No specific detail about dementia training content, care plan quality, GP access arrangements, or food provision is included in the published report.Is this home caring?
The Caring domain was rated Good at the November 2018 inspection. This domain covers staff warmth, dignity, respect, and whether people are treated as individuals. No inspector observations, no resident quotes, and no specific examples of caring interactions are published in the inspection summary.Is the home responsive?
The Responsive domain was rated Good at the November 2018 inspection. This domain covers whether the home responds to individual needs, offers meaningful activities, and plans for end of life. No specific detail about the activities programme, individual engagement, or end-of-life planning is included in the published summary. At 146 beds and with multiple specialisms, the range of needs in this home is very wide.Is the home well-led?
The Well-led domain was rated Good at the November 2018 inspection, and this represented an improvement from the previous Requires Improvement rating. A registered manager and a nominated individual are named in the record. No specific detail about management visibility, staff culture, governance systems, or how the home responds to complaints is published in the report summary.
Source: CQC inspection report →
What the evidence base says
The home supports residents with dementia, mental health conditions, physical disabilities and sensory impairments. They also provide care for adults under 65 with various support needs, including those dealing with substance misuse. For residents living with dementia, the home provides specialist support as part of their range of services. Families considering dementia care may want to discuss communication protocols and daily care routines during their visit. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Phoenix Park Care Village was rated Good across all five domains at its last inspection in November 2018, an improvement from a previous Requires Improvement rating. However, the published report contains very limited specific detail, so scores reflect the positive overall finding rather than strong direct evidence from inspector observations or testimony.
Homes in Yorkshire & Humberside typically score 68–82.The three-lens summary
What families tell us
Visitors often find the staff welcoming and helpful when they first arrive. The home appears to maintain good staffing levels, which families with care sector experience have particularly noticed during their visits.
What inspectors have recorded
Communication with families appears to be an area where experiences vary considerably. While some find staff approachable, others have found it challenging to get timely updates about their relatives, particularly after incidents or changes in care needs.
How it sits against good practice
With such varied care needs under one roof, it's worth taking time to understand how Phoenix Park manages different aspects of support when you visit.
Worth a visit
Phoenix Park Care Village, on Phoenix Avenue in Scunthorpe, was rated Good across all five inspection domains when inspectors visited in November 2018. This represented a genuine improvement from a previous Requires Improvement rating, which tells you the home identified problems and addressed them. The home is a large service with 146 beds and supports a wide range of needs including dementia, nursing care, mental health conditions, and physical disabilities. The main uncertainty here is straightforward: the published inspection report contains very limited specific detail. There are no inspector observations, no resident or family quotes, and no specific examples of how care was delivered on the day. A Good rating is a meaningful baseline, but it tells you the home met the standard in 2018. That is now several years ago, and the July 2023 monitoring review confirmed no new concerns but also involved no fresh on-site inspection. On your visit, focus your questions on what has changed since 2018, current night staffing numbers for the specific unit your parent would live on, how agency staff are used, and what one-to-one activity looks like for someone who cannot join a group.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Phoenix Park Care Village measures up against the other homes you’re considering. Free account.
In Their Own Words
How Phoenix Park Care Village describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Complex care support with some families raising operational concerns
Phoenix Park Care Village – Your Trusted nursing home,rehabilitation (illness/injury)
Phoenix Park Care Village in Scunthorpe provides care for residents with varied support needs, including dementia and mental health conditions. The home welcomes both younger adults and those over 65. While staff are often described as friendly and approachable, some families have shared concerns about communication and consistency in care standards.
Who they care for
The home supports residents with dementia, mental health conditions, physical disabilities and sensory impairments. They also provide care for adults under 65 with various support needs, including those dealing with substance misuse.
For residents living with dementia, the home provides specialist support as part of their range of services. Families considering dementia care may want to discuss communication protocols and daily care routines during their visit.
“With such varied care needs under one roof, it's worth taking time to understand how Phoenix Park manages different aspects of support when you visit.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Phoenix Park Care Village was rated Good across all five domains at its last inspection in November 2018, an improvement from a previous Requires Improvement rating. However, the published report contains very limited specific detail, so scores reflect the positive overall finding rather than strong direct evidence from inspector observations or testimony.
Homes in Yorkshire & Humberside typically score 68–82.The three-lens summary
What families tell us
Visitors often find the staff welcoming and helpful when they first arrive. The home appears to maintain good staffing levels, which families with care sector experience have particularly noticed during their visits.
What inspectors have recorded
Communication with families appears to be an area where experiences vary considerably. While some find staff approachable, others have found it challenging to get timely updates about their relatives, particularly after incidents or changes in care needs.
How it sits against good practice
With such varied care needs under one roof, it's worth taking time to understand how Phoenix Park manages different aspects of support when you visit.
Worth a visit
Phoenix Park Care Village, on Phoenix Avenue in Scunthorpe, was rated Good across all five inspection domains when inspectors visited in November 2018. This represented a genuine improvement from a previous Requires Improvement rating, which tells you the home identified problems and addressed them. The home is a large service with 146 beds and supports a wide range of needs including dementia, nursing care, mental health conditions, and physical disabilities. The main uncertainty here is straightforward: the published inspection report contains very limited specific detail. There are no inspector observations, no resident or family quotes, and no specific examples of how care was delivered on the day. A Good rating is a meaningful baseline, but it tells you the home met the standard in 2018. That is now several years ago, and the July 2023 monitoring review confirmed no new concerns but also involved no fresh on-site inspection. On your visit, focus your questions on what has changed since 2018, current night staffing numbers for the specific unit your parent would live on, how agency staff are used, and what one-to-one activity looks like for someone who cannot join a group.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Phoenix Park Care Village measures up against the other homes you’re considering. Free account.
In Their Own Words
How Phoenix Park Care Village describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Complex care support with some families raising operational concerns
Phoenix Park Care Village – Your Trusted nursing home,rehabilitation (illness/injury)
Phoenix Park Care Village in Scunthorpe provides care for residents with varied support needs, including dementia and mental health conditions. The home welcomes both younger adults and those over 65. While staff are often described as friendly and approachable, some families have shared concerns about communication and consistency in care standards.
Who they care for
The home supports residents with dementia, mental health conditions, physical disabilities and sensory impairments. They also provide care for adults under 65 with various support needs, including those dealing with substance misuse.
For residents living with dementia, the home provides specialist support as part of their range of services. Families considering dementia care may want to discuss communication protocols and daily care routines during their visit.
Management & ethos
Communication with families appears to be an area where experiences vary considerably. While some find staff approachable, others have found it challenging to get timely updates about their relatives, particularly after incidents or changes in care needs.
“With such varied care needs under one roof, it's worth taking time to understand how Phoenix Park manages different aspects of support when you visit.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
