Dementia Care Home

Prospect House

Woodland Avenue, Goole, Humberside, DN14 6RU

Residential homes

At a Glance

The information you need to decide whether this home warrants a closer look.

DCC Family Score
74/ 100
Weighted from family reviews
Dementia SpecialismConfirmed

Residential homes

Families Rate The Staff72 / 100

Staff warmth score

“Well Looked After”70%

of reviewers answered yes

Good to know

  • Registered beds24
  • SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Learning disabilities, Physical disabilities
  • Last inspected2023-12-14

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The Evidence

What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.

Section 01

What families say

The eight family priority themes

  • Staff warmth72
  • Compassion & dignity72
  • Cleanliness70
  • Activities & engagement65
  • Food quality65
  • Healthcare68
  • Management & leadership72
  • Resident happiness70
Section 02

What inspectors found

Inspected 2023-12-14

  • Is this home safe?

    Good
    The Safe domain was rated Good at the November 2023 inspection. This means inspectors were satisfied that risks to your parent were being identified and managed, that medicines were handled appropriately, and that safeguarding arrangements were in place. No specific concerns about falls, incidents, or infection control were flagged in the published report. The home operates across a relatively small 24-bed setting, which can make it easier for staff to know individuals well and notice changes quickly.
    Verified by inspector
  • Is the care effective?

    Good
    The Effective domain was rated Good, indicating that inspectors were satisfied with how the home assesses needs, delivers care, and supports health outcomes. This covers training, care planning, access to GPs and healthcare professionals, and nutritional support. The home lists dementia, learning disabilities, and physical disabilities as specialisms, meaning staff are expected to have skills across a wide range of needs. No concerns about medicines management or healthcare coordination were highlighted in the published report.
    Verified by inspector
  • Is this home caring?

    Good
    The Caring domain was rated Good at the November 2023 inspection. This domain reflects how staff treat your parent — their kindness, respect for dignity, and whether your parent's independence is supported rather than replaced. A Good rating here means inspectors were satisfied that the culture of care met expected standards. No specific incidents of poor practice or dignity concerns were noted in the published report. However, no direct quotes from residents or relatives are included in the published findings.
    Verified by inspectorResident testimony recorded
  • Is the home responsive?

    Good
    The Responsive domain was rated Good, indicating that inspectors found the home was meeting individual needs, responding to complaints, and providing appropriate activities and engagement. For a home supporting people with dementia, learning disabilities, and physical disabilities across 24 beds, responsiveness includes tailoring activities to different abilities and ensuring people who cannot join group sessions are not left unstimulated. No specific detail about activity programmes, one-to-one engagement, or complaints handling is included in the published report.
    Verified by inspector
  • Is the home well-led?

    Good
    The Well-led domain was rated Good at the November 2023 inspection. Ms Heather Joy is named as the Nominated Individual for the provider HICA, meaning there is a named accountable person registered with the regulator. A Good rating in this domain means inspectors were satisfied with the governance arrangements, management culture, and the home's ability to learn and improve. No concerns about leadership instability or governance failures were noted. The home has been inspected three times, suggesting an established operating history.
    Verified by inspector
  • Source: CQC inspection report →

    Section 03

    What the evidence base says

    The home specialises in supporting adults under 65 with learning disabilities and physical disabilities, alongside traditional care for older residents. They're registered to provide dementia care across all age groups. Prospect House accepts residents living with dementia, providing specialist care for both younger people with early-onset dementia and older residents as their needs change. All areas worth probing directly during a visit.

The DCC Verdict

Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.

74/ 100

DCC Family Score

Prospect House holds a fully Good rating across all five inspection domains, which is a positive baseline — but the published report contains very limited specific detail, so the family score reflects solid official findings rather than rich, verified evidence of day-to-day life.

Homes in Yorkshire & Humberside typically score 68–82.
DCC Recommendation

Worth a visit

Prospect House on Woodland Avenue in Goole is a 24-bed home run by HICA, supporting adults over and under 65 with dementia, learning disabilities, and physical disabilities. The inspection carried out on 16 November 2023 awarded a Good rating across all five domains — Safe, Effective, Caring, Responsive, and Well-led — which means inspectors found no areas of concern and the home met the standard expected across every part of its operation. A fully Good profile across all domains is achieved by fewer than half of care homes inspected nationally, so this is a meaningful result. The main limitation for families reading this report is that the published findings contain very little specific detail — no direct quotes from your parent's future neighbours, no inspector observations of staff interactions, no description of mealtimes or activities. A Good rating tells you the floor is solid; it does not tell you what the home feels like at 7am on a Tuesday or at 11pm when the night staff come on. Before deciding, visit at an unannounced time if you can, ask to see the most recent staffing rota alongside agency usage figures, and ask specifically how staff are trained to support someone with dementia when they become distressed — those are the moments a Good rating cannot fully capture.

The three questions to ask when you visit

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In Their Own Words

How Prospect House describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.

What Prospect House says about itself

Specialist support for younger adults with complex needs in Goole

Prospect House – Care Home – Your Trusted residential home

Prospect House in Goole provides residential care for adults with learning disabilities, physical disabilities and dementia, welcoming both younger and older residents. This Yorkshire care home offers specialist support for people with complex needs, creating a supportive environment where residents receive individualised care.

Care & specialisms

Who they care for

    The home specialises in supporting adults under 65 with learning disabilities and physical disabilities, alongside traditional care for older residents. They're registered to provide dementia care across all age groups.

    How they describe their dementia care

    Prospect House accepts residents living with dementia, providing specialist care for both younger people with early-onset dementia and older residents as their needs change.

    “To understand how they support residents with complex needs, visiting Prospect House will give you the clearest picture of their approach.”

    DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

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    Related:

    What Real Families Say About Dementia Care Homes: The Eight Things That Matter Most

    A Which? Report for Care Homes: Real Family Reviews, Not Just Official Inspections

    Step-by-Step Guide to Finding a Care Home for Your Mum in the UK

    What Does 'Dementia Specialist' Actually Mean? How to Tell If a Care Home Really Is One

    Best UK Website for Comparing Dementia Care Homes (Beyond CQC Ratings)

    Dementia care gifts that help

    The Thoughtful Gift That Makes a Difficult Day Easier

    The things that make the greatest difference to someone living with dementia are rarely the most obvious ones. They are the things that ease the day — that give a carer a moment to breathe, or give the person they care for a moment of calm or quiet joy. Every item here was chosen because it works, and because it reduces stress for everyone in the room.

    Comforting Memories

    Britain 1940 to 1970: Memory Lane

    Card Game

    The Card Game That Turns Familiar Phrases Into Open Doors

    Memory Box

    The Box That Holds a Life

    Digital Photoframe

    The Frame That Brings the Family Into the Room

    Digital Calendar

    The Clock That Knows What Day It Is

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