MHA Willowcroft – Residential & Dementia Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds60
- SpecialismsCaring for adults over 65 yrs, Dementia
- Last inspected2019-09-24
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
People describe finding their relatives genuinely happy here, with staff who treat everyone with real dignity. The atmosphere strikes visitors as both professional and warm, where residents appear well-loved and properly looked after.
The eight family priority themes
- Staff warmth55
- Compassion & dignity60
- Cleanliness55
- Activities & engagement50
- Food quality50
- Healthcare45
- Management & leadership65
- Resident happiness55
What inspectors found
Inspected 2019-09-24
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the last inspection in February 2022. This domain typically covers training, care planning, healthcare access, nutritional support, and how well staff put their knowledge into practice. The home is registered as specialising in dementia care for adults over 65. The published report does not contain specific narrative detail about what inspectors found within this domain, so it is not possible to describe particular strengths from the inspection text alone.Is this home caring?
The Caring domain was rated Good at the last inspection in February 2022. This domain covers how staff treat the people who live in the home, including dignity, respect, privacy, and independence. The published report does not include specific inspector observations, resident testimony, or relative feedback that would allow this to be described in concrete terms. The Good rating indicates inspectors were satisfied with what they found, but the detail behind that judgment is not available in the published text.Is the home responsive?
The Responsive domain was rated Good at the last inspection in February 2022. This domain covers how well the home responds to the individual needs and preferences of the people who live there, including activities, engagement, complaints handling, and end-of-life care. The published report does not contain specific detail about the activity programme, how individual needs are identified, or how the home handles concerns from families. The Good rating indicates inspectors were satisfied, but the basis for that judgment cannot be verified from the available text.Is the home well-led?
The Well-led domain was rated Good at the last inspection in February 2022, representing an improvement from the previous Requires Improvement overall rating. The home is run by Methodist Homes, a national not-for-profit provider, with a named registered manager (Mrs Victoria Amelia Humphrey) and a named nominated individual (Mrs Amanda Weir). A monitoring review in July 2023 did not find evidence requiring reassessment of the rating. The published report does not include specific narrative about management visibility, staff culture, or how the home handles complaints and learning from incidents.
Source: CQC inspection report →
What the evidence base says
Willowcroft cares for adults over 65, with particular experience supporting people living with dementia. The home has a dedicated wing for residents with dementia, keeping different care needs appropriately separated while maintaining the same high standards throughout. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Willowcroft scores 68 out of 100. Four of the five inspection domains were rated Good, which is encouraging, but the Safety domain was rated Requires Improvement and the inspection report available to us contains very limited detail, meaning many areas cannot be independently verified for families.
Homes in East Midlands typically score 68–82.The three-lens summary
What families tell us
People describe finding their relatives genuinely happy here, with staff who treat everyone with real dignity. The atmosphere strikes visitors as both professional and warm, where residents appear well-loved and properly looked after.
What inspectors have recorded
Staff here seem to understand what matters to families during difficult transitions, offering practical support with paperwork and resident affairs. Though some families have found it tricky to get through on the phone, the in-person care and communication receive consistent praise.
How it sits against good practice
If you're looking for somewhere in Derby where dignity and professionalism come first, Willowcroft could be worth exploring.
Worth a visit
Willowcroft, on Nottingham Road in Derby, was rated Good overall at its last inspection in February 2022, with four of the five domains, covering effectiveness, caring, responsiveness, and leadership, all receiving Good ratings. This is a meaningful improvement from a previous Requires Improvement rating and suggests the home has made genuine progress. The home is run by Methodist Homes, a large and established not-for-profit provider, and has a registered manager and nominated individual named in its registration. The main concern to address before making a decision is the Safety domain, which was still rated Requires Improvement at the time of the last inspection. The published report available to us contains very little detailed narrative, meaning it is not possible to verify what inspectors actually saw, heard, or recorded about day-to-day life for the 60 people who live here. On a visit, ask to see the latest staffing rota (including nights), ask what specifically was identified as requiring improvement in the Safety domain and what has been done since, and request an update on the most recent inspection or monitoring review.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how MHA Willowcroft – Residential & Dementia Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How MHA Willowcroft – Residential & Dementia Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where professional care meets genuine warmth in Derby
Residential home in Derby: True Peace of Mind
Families visiting Willowcroft in Derby often comment on how settled and content their loved ones seem. This care home specialises in supporting people over 65, including those living with dementia, and visitors consistently notice the respectful, professional approach staff take with residents.
Who they care for
Willowcroft cares for adults over 65, with particular experience supporting people living with dementia.
The home has a dedicated wing for residents with dementia, keeping different care needs appropriately separated while maintaining the same high standards throughout.
“If you're looking for somewhere in Derby where dignity and professionalism come first, Willowcroft could be worth exploring.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Willowcroft scores 68 out of 100. Four of the five inspection domains were rated Good, which is encouraging, but the Safety domain was rated Requires Improvement and the inspection report available to us contains very limited detail, meaning many areas cannot be independently verified for families.
Homes in East Midlands typically score 68–82.The three-lens summary
What families tell us
People describe finding their relatives genuinely happy here, with staff who treat everyone with real dignity. The atmosphere strikes visitors as both professional and warm, where residents appear well-loved and properly looked after.
What inspectors have recorded
Staff here seem to understand what matters to families during difficult transitions, offering practical support with paperwork and resident affairs. Though some families have found it tricky to get through on the phone, the in-person care and communication receive consistent praise.
How it sits against good practice
If you're looking for somewhere in Derby where dignity and professionalism come first, Willowcroft could be worth exploring.
Worth a visit
Willowcroft, on Nottingham Road in Derby, was rated Good overall at its last inspection in February 2022, with four of the five domains, covering effectiveness, caring, responsiveness, and leadership, all receiving Good ratings. This is a meaningful improvement from a previous Requires Improvement rating and suggests the home has made genuine progress. The home is run by Methodist Homes, a large and established not-for-profit provider, and has a registered manager and nominated individual named in its registration. The main concern to address before making a decision is the Safety domain, which was still rated Requires Improvement at the time of the last inspection. The published report available to us contains very little detailed narrative, meaning it is not possible to verify what inspectors actually saw, heard, or recorded about day-to-day life for the 60 people who live here. On a visit, ask to see the latest staffing rota (including nights), ask what specifically was identified as requiring improvement in the Safety domain and what has been done since, and request an update on the most recent inspection or monitoring review.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how MHA Willowcroft – Residential & Dementia Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How MHA Willowcroft – Residential & Dementia Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where professional care meets genuine warmth in Derby
Residential home in Derby: True Peace of Mind
Families visiting Willowcroft in Derby often comment on how settled and content their loved ones seem. This care home specialises in supporting people over 65, including those living with dementia, and visitors consistently notice the respectful, professional approach staff take with residents.
Who they care for
Willowcroft cares for adults over 65, with particular experience supporting people living with dementia.
The home has a dedicated wing for residents with dementia, keeping different care needs appropriately separated while maintaining the same high standards throughout.
Management & ethos
Staff here seem to understand what matters to families during difficult transitions, offering practical support with paperwork and resident affairs. Though some families have found it tricky to get through on the phone, the in-person care and communication receive consistent praise.
The home & environment
The home maintains notably high cleanliness standards throughout. While there's mention of good food and activities programmes, most visitors focus more on the quality of care than specific facilities.
“If you're looking for somewhere in Derby where dignity and professionalism come first, Willowcroft could be worth exploring.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
