Alston House – Care Home Leicester
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds19
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Learning disabilities, Mental health conditions, Physical disabilities, Sensory impairment
- Last inspected2020-02-29
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
People describe a place where residents seem content and engaged. A family member whose relative has lived here for three years speaks about how happy and safe they feel. Visitors mention staff who take time to chat and make everyone feel included, whether you're popping in for a visit or staying for respite care.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness70
- Activities & engagement60
- Food quality60
- Healthcare70
- Management & leadership72
- Resident happiness70
What inspectors found
Inspected 2020-02-29
Is this home safe?
Is the care effective?
Alston House was rated Good for Effective at its October 2024 inspection. This domain covers staff training, care planning, health monitoring, and food. The published summary does not describe the content of dementia training, how frequently care plans are reviewed, or how the home manages access to GPs and other health professionals. A Good rating suggests these areas broadly met inspection standards, but no specific examples are recorded in the available text.Is this home caring?
Alston House was rated Good for Caring at its October 2024 inspection. This domain covers staff warmth, dignity, respect, and how well the home supports residents' independence. The published summary does not include direct observations of staff interactions, quotes from residents or relatives, or specific examples of how dignity is maintained in practice. A Good rating indicates inspectors were satisfied, but the level of detail available here is limited.Is the home responsive?
Alston House was rated Good for Responsive at its October 2024 inspection. This domain covers activities, individual engagement, and how well the home responds to each person's preferences and needs. The published summary does not describe the activity programme, staffing for one-to-one engagement, or how the home supports people with complex needs, including those with advanced dementia or learning disabilities, to have a meaningful daily life. A Good rating is encouraging but provides limited specific evidence.Is the home well-led?
Alston House was rated Good for Well-led at its October 2024 inspection. The registered manager is Miss Judith Phiri, and the home is run by S4 Care Ltd. This domain covers the quality of leadership, governance systems, staff culture, and whether the home learns from feedback and incidents. The published summary does not describe the manager's tenure, how long the current team has been in place, or specific examples of governance in action. A Good rating indicates inspectors found leadership broadly effective.
Source: CQC inspection report →
What the evidence base says
Alston House cares for adults of all ages with physical disabilities, sensory impairments, learning disabilities and mental health conditions. They also support people over 65 with general care needs. The home provides specialist dementia care, with staff who understand how to support residents through different stages of the condition. Activities and daily routines are adapted to help people feel comfortable and engaged. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Alston House received a Good rating across all five domains at its most recent inspection in October 2024, which is a positive outcome. However, the published report text contains very little specific detail, so scores sit in the mid-range rather than the higher bands where direct observations and testimony would push them.
Homes in East Midlands typically score 68–82.The three-lens summary
What families tell us
People describe a place where residents seem content and engaged. A family member whose relative has lived here for three years speaks about how happy and safe they feel. Visitors mention staff who take time to chat and make everyone feel included, whether you're popping in for a visit or staying for respite care.
What inspectors have recorded
The management team gets mentioned for being easy to talk to when concerns come up. Staff seem to know residents well and respond quickly when needed, which helps create that sense of security families look for.
How it sits against good practice
It's worth arranging a visit to see if Alston House feels right for your family's situation.
Worth a visit
Alston House, on Aylestone Road in Leicester, was rated Good across all five inspection domains at its most recent inspection on 7 October 2024, with the report published in November 2024. That is an encouraging baseline for a 19-bed home supporting people with dementia, learning disabilities, mental health conditions, physical disabilities, and sensory impairments. The registered manager is Miss Judith Phiri, and the home is operated by S4 Care Ltd. The main limitation here is that the published inspection summary contains very little specific detail: no direct observations, no quotes from residents or relatives, and no descriptions of individual practice. A Good rating is meaningful, but it tells you the home met the threshold, not how comfortably it did so. When you visit, focus on what you can observe directly: how staff speak to your parent, whether the building feels calm and clean, whether anyone greets you without being prompted, and what happens in the corridors when no one thinks they are being watched.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Alston House – Care Home Leicester measures up against the other homes you’re considering. Free account.
In Their Own Words
How Alston House – Care Home Leicester describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where staff friendliness creates a genuinely settled feeling
Compassionate Care in Leicester at Alston House
When you walk into Alston House in Leicester, visitors often comment on how approachable the staff are — it's the first thing that strikes you. This care home supports people with various needs, from learning disabilities to dementia, and families say their loved ones feel properly secure here after settling in.
Who they care for
Alston House cares for adults of all ages with physical disabilities, sensory impairments, learning disabilities and mental health conditions. They also support people over 65 with general care needs.
The home provides specialist dementia care, with staff who understand how to support residents through different stages of the condition. Activities and daily routines are adapted to help people feel comfortable and engaged.
“It's worth arranging a visit to see if Alston House feels right for your family's situation.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Alston House received a Good rating across all five domains at its most recent inspection in October 2024, which is a positive outcome. However, the published report text contains very little specific detail, so scores sit in the mid-range rather than the higher bands where direct observations and testimony would push them.
Homes in East Midlands typically score 68–82.The three-lens summary
What families tell us
People describe a place where residents seem content and engaged. A family member whose relative has lived here for three years speaks about how happy and safe they feel. Visitors mention staff who take time to chat and make everyone feel included, whether you're popping in for a visit or staying for respite care.
What inspectors have recorded
The management team gets mentioned for being easy to talk to when concerns come up. Staff seem to know residents well and respond quickly when needed, which helps create that sense of security families look for.
How it sits against good practice
It's worth arranging a visit to see if Alston House feels right for your family's situation.
Worth a visit
Alston House, on Aylestone Road in Leicester, was rated Good across all five inspection domains at its most recent inspection on 7 October 2024, with the report published in November 2024. That is an encouraging baseline for a 19-bed home supporting people with dementia, learning disabilities, mental health conditions, physical disabilities, and sensory impairments. The registered manager is Miss Judith Phiri, and the home is operated by S4 Care Ltd. The main limitation here is that the published inspection summary contains very little specific detail: no direct observations, no quotes from residents or relatives, and no descriptions of individual practice. A Good rating is meaningful, but it tells you the home met the threshold, not how comfortably it did so. When you visit, focus on what you can observe directly: how staff speak to your parent, whether the building feels calm and clean, whether anyone greets you without being prompted, and what happens in the corridors when no one thinks they are being watched.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Alston House – Care Home Leicester measures up against the other homes you’re considering. Free account.
In Their Own Words
How Alston House – Care Home Leicester describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where staff friendliness creates a genuinely settled feeling
Compassionate Care in Leicester at Alston House
When you walk into Alston House in Leicester, visitors often comment on how approachable the staff are — it's the first thing that strikes you. This care home supports people with various needs, from learning disabilities to dementia, and families say their loved ones feel properly secure here after settling in.
Who they care for
Alston House cares for adults of all ages with physical disabilities, sensory impairments, learning disabilities and mental health conditions. They also support people over 65 with general care needs.
The home provides specialist dementia care, with staff who understand how to support residents through different stages of the condition. Activities and daily routines are adapted to help people feel comfortable and engaged.
Management & ethos
The management team gets mentioned for being easy to talk to when concerns come up. Staff seem to know residents well and respond quickly when needed, which helps create that sense of security families look for.
The home & environment
The home keeps things clean and comfortable, with that lived-in feel you want. There's a good variety of activities too — crafts sessions, outings, and social events that staff adapt to what individual residents enjoy.
“It's worth arranging a visit to see if Alston House feels right for your family's situation.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
