Dalkeith Residential Home – CQC Rated "Good"
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds20
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Mental health conditions, Physical disabilities, Sensory impairment
- Last inspected2020-01-03
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Visitors often mention the warm atmosphere that greets them at the door. They talk about seeing residents engaged in activities, chatting with staff, and looking content in their surroundings. It's the kind of place where staff take time to connect with families too.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness68
- Activities & engagement60
- Food quality60
- Healthcare68
- Management & leadership72
- Resident happiness68
What inspectors found
Inspected 2020-01-03
Is this home safe?
Is the care effective?
Effective was rated Good at the December 2019 inspection. This domain covers care planning, staff training, healthcare access, nutrition, and how well the home meets the assessed needs of each person. The available published text does not include specific detail on care plan quality, GP access arrangements, or dementia training content. The home's range of specialisms, including dementia, mental health conditions, and sensory impairment, indicates that effective care across varied needs was being delivered to the inspector's satisfaction at the time of assessment.Is this home caring?
Caring was rated Good at the December 2019 inspection. This domain assesses whether staff treat people with warmth, dignity, and respect, and whether people's independence is supported. The published text does not reproduce specific inspector observations or quotes from residents or relatives about staff interactions. The rating indicates inspectors were satisfied with the overall standard of care and dignity in the home at the time of the visit. A rating improvement from Requires Improvement suggests the home had meaningfully addressed any earlier shortfalls in this area.Is the home responsive?
Responsive was rated Good at the December 2019 inspection. This domain covers whether the home provides personalised, individual care, offers meaningful activities, responds to complaints, and plans appropriately for end of life. The available published text does not include specific detail on the activity programme, individual engagement, or how the home handles complaints. The home's range of specialisms suggests it supports people with varied and complex needs, which requires responsive, tailored care to achieve a Good rating.Is the home well-led?
Well-led was rated Good at the December 2019 inspection, improving from the previous Requires Improvement. The home is run by Amicis Care Limited, with Ms Kelly Anne Harris named as registered manager and Mr Abdul Moiz Amjad as nominated individual. A Good Well-led rating indicates inspectors were satisfied with governance, accountability, and the overall culture of the home at the time of inspection. The July 2023 monitoring review found no evidence requiring a rating reassessment, though this was not a full inspection.
Source: CQC inspection report →
What the evidence base says
Dalkeith provides specialist support for sensory impairments, dementia, mental health conditions, and physical disabilities. They care for adults both under and over 65. For residents living with dementia, the team's approach of really knowing each person helps create familiarity and routine. Staff take time to engage meaningfully rather than simply completing tasks. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Dalkeith has improved from Requires Improvement to Good across all five inspection domains, which is a meaningful step forward. However, the inspection was conducted in December 2019, more than five years ago, so the score reflects that positive direction of travel rather than confirmed current practice.
Homes in South West typically score 68–82.The three-lens summary
What families tell us
Visitors often mention the warm atmosphere that greets them at the door. They talk about seeing residents engaged in activities, chatting with staff, and looking content in their surroundings. It's the kind of place where staff take time to connect with families too.
What inspectors have recorded
What stands out is how well the staff know each resident — their preferences, their stories, their needs. Families describe care that feels respectful and kind, where dignity matters as much as practical support. The new ownership has brought fresh energy while maintaining these important values.
How it sits against good practice
Some residents have called Dalkeith home for decades — perhaps the strongest testament to the life they've built here.
Worth a visit
Dalkeith, at 285 Gloucester Road, Cheltenham, was rated Good across all five inspection domains at its most recent inspection in December 2019, published in January 2020. This represents a genuine improvement from its previous Requires Improvement rating, meaning inspectors found the home had addressed earlier concerns and met the standard required across safety, care, effectiveness, responsiveness, and leadership. The home supports up to 20 people and specialises in dementia, mental health conditions, physical disabilities, and sensory impairment, as well as general older adult care. The main uncertainty here is time. This inspection was carried out more than five years ago, and a review in July 2023 found no grounds to reassess the rating, but did not constitute a fresh full inspection. A lot can change in five years, including management, staffing, and the culture of a home. The published report text does not include specific observations, quotes, or detailed examples, so the Good rating tells you the direction of travel but not the texture of daily life. When you visit, ask to meet the registered manager by name, ask about staffing stability since 2020, and spend time in a communal area at a meal or activity time to form your own view.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
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In Their Own Words
How Dalkeith Residential Home – CQC Rated "Good" describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where genuine kindness meets decades of trusted care
Dedicated residential home Support in Cheltenham
At Dalkeith in Cheltenham, families describe something special — staff who truly know each resident, who stop to chat rather than rush past, who remember the little things that matter. This South West care home has built its reputation through years of helping people live well, including those with sensory impairments and mental health conditions.
Who they care for
Dalkeith provides specialist support for sensory impairments, dementia, mental health conditions, and physical disabilities. They care for adults both under and over 65.
For residents living with dementia, the team's approach of really knowing each person helps create familiarity and routine. Staff take time to engage meaningfully rather than simply completing tasks.
“Some residents have called Dalkeith home for decades — perhaps the strongest testament to the life they've built here.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Dalkeith has improved from Requires Improvement to Good across all five inspection domains, which is a meaningful step forward. However, the inspection was conducted in December 2019, more than five years ago, so the score reflects that positive direction of travel rather than confirmed current practice.
Homes in South West typically score 68–82.The three-lens summary
What families tell us
Visitors often mention the warm atmosphere that greets them at the door. They talk about seeing residents engaged in activities, chatting with staff, and looking content in their surroundings. It's the kind of place where staff take time to connect with families too.
What inspectors have recorded
What stands out is how well the staff know each resident — their preferences, their stories, their needs. Families describe care that feels respectful and kind, where dignity matters as much as practical support. The new ownership has brought fresh energy while maintaining these important values.
How it sits against good practice
Some residents have called Dalkeith home for decades — perhaps the strongest testament to the life they've built here.
Worth a visit
Dalkeith, at 285 Gloucester Road, Cheltenham, was rated Good across all five inspection domains at its most recent inspection in December 2019, published in January 2020. This represents a genuine improvement from its previous Requires Improvement rating, meaning inspectors found the home had addressed earlier concerns and met the standard required across safety, care, effectiveness, responsiveness, and leadership. The home supports up to 20 people and specialises in dementia, mental health conditions, physical disabilities, and sensory impairment, as well as general older adult care. The main uncertainty here is time. This inspection was carried out more than five years ago, and a review in July 2023 found no grounds to reassess the rating, but did not constitute a fresh full inspection. A lot can change in five years, including management, staffing, and the culture of a home. The published report text does not include specific observations, quotes, or detailed examples, so the Good rating tells you the direction of travel but not the texture of daily life. When you visit, ask to meet the registered manager by name, ask about staffing stability since 2020, and spend time in a communal area at a meal or activity time to form your own view.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Dalkeith Residential Home – CQC Rated "Good" measures up against the other homes you’re considering. Free account.
In Their Own Words
How Dalkeith Residential Home – CQC Rated "Good" describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where genuine kindness meets decades of trusted care
Dedicated residential home Support in Cheltenham
At Dalkeith in Cheltenham, families describe something special — staff who truly know each resident, who stop to chat rather than rush past, who remember the little things that matter. This South West care home has built its reputation through years of helping people live well, including those with sensory impairments and mental health conditions.
Who they care for
Dalkeith provides specialist support for sensory impairments, dementia, mental health conditions, and physical disabilities. They care for adults both under and over 65.
For residents living with dementia, the team's approach of really knowing each person helps create familiarity and routine. Staff take time to engage meaningfully rather than simply completing tasks.
Management & ethos
What stands out is how well the staff know each resident — their preferences, their stories, their needs. Families describe care that feels respectful and kind, where dignity matters as much as practical support. The new ownership has brought fresh energy while maintaining these important values.
The home & environment
The chef here takes real pride in preparing fresh, wholesome meals, and residents seem to appreciate the care that goes into their food. Recent improvements to the decoration and repairs show ongoing investment in keeping the environment comfortable and welcoming.
“Some residents have called Dalkeith home for decades — perhaps the strongest testament to the life they've built here.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
