OSJCT Windsor Street Care Centre
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds81
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Physical disabilities, Sensory impairment
- Last inspected2018-05-16
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families describe a place where staff genuinely care about the people they look after, taking time to understand what matters to each resident. There's a real sense of life here, with regular activities throughout the week that keep people engaged and connected.
The eight family priority themes
- Staff warmth52
- Compassion & dignity52
- Cleanliness52
- Activities & engagement50
- Food quality50
- Healthcare52
- Management & leadership55
- Resident happiness52
What inspectors found
Inspected 2018-05-16
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the March 2018 inspection. This domain covers training, care planning, healthcare access, and food. The published report does not include any specific observations about how care plans are written or reviewed, what dementia training staff receive, how GP access is arranged, or what the food is like. The rating indicates that inspectors were satisfied with these areas at the time, but no supporting detail is recorded in the publicly available text.Is this home caring?
The Caring domain was rated Good at the March 2018 inspection. This domain covers how staff treat residents, whether dignity and privacy are respected, and whether people are supported to be as independent as possible. The published report contains no specific observations of staff interactions, no quotes from residents or relatives, and no examples of how dignity was upheld in practice. The rating indicates inspectors were satisfied, but the evidence base for this conclusion is not visible in the published text.Is the home responsive?
The Responsive domain was rated Good at the March 2018 inspection. This domain covers whether the home tailors its care to individuals, what activities are available, and how end-of-life care is handled. The published report does not describe the activity programme, give examples of individual tailoring, or explain how end-of-life wishes are recorded and supported. The rating indicates inspectors were satisfied with these areas, but no supporting detail is available.Is the home well-led?
The Well-led domain was rated Good at the March 2018 inspection, having previously been rated Requires Improvement. The home is operated by The Orders of St. John Care Trust, with a nominated individual named in the registration record. The improvement across all five domains between inspections suggests that leadership took the earlier findings seriously and made meaningful changes. The published report does not describe the management culture, staff experience of leadership, or specific governance arrangements in any detail.
Source: CQC inspection report →
What the evidence base says
Windsor Street specialises in supporting people with sensory impairments, physical disabilities and dementia, welcoming both younger adults under 65 and older residents. For residents living with dementia, the team focuses on maintaining connections through familiar activities and consistent, patient support from staff who understand the condition. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
The home was rated Good across all five domains at its last inspection in March 2018, improving from Requires Improvement, which is an encouraging trajectory. However, the published report contains very limited specific detail, so scores reflect the rating itself rather than rich on-the-ground evidence.
Homes in South West typically score 68–82.The three-lens summary
What families tell us
Families describe a place where staff genuinely care about the people they look after, taking time to understand what matters to each resident. There's a real sense of life here, with regular activities throughout the week that keep people engaged and connected.
What inspectors have recorded
The team here works well together, which shows in how they support residents day to day. While most families feel well-informed about their loved ones' care, some have found communication could be clearer, particularly around important decisions.
How it sits against good practice
If you're looking for care in central Cheltenham, it's worth visiting to see if Windsor Street feels right for your family.
Worth a visit
Windsor Street Care Centre, at 35-37 Windsor Street in Cheltenham, was rated Good across all five inspection domains at its last inspection in March 2018, published in May 2018. This represented a meaningful improvement from a previous rating of Requires Improvement, which suggests the leadership team identified and addressed earlier concerns. The home is run by The Orders of St. John Care Trust and registered for up to 81 beds, with specialisms that include dementia, physical disabilities, and sensory impairment. A formal review of available information was carried out in July 2023, and inspectors did not find evidence to change the rating at that point. The central uncertainty here is the age of the evidence. The last full on-site inspection took place more than six years ago, and the published report contains almost no specific detail about what inspectors actually observed. A Good rating tells you the home met the standard at that time, but it does not tell you what daily life looks like now, how staffing has changed, or whether the improvement in culture has been sustained. When you visit, ask the manager to show you last week's actual staffing rota, including night shifts, and ask how long the current manager has been in post. Also ask to see the activity rota for the past fortnight and, if possible, arrive at a mealtime so you can see the food and the pace of care for yourself.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how OSJCT Windsor Street Care Centre measures up against the other homes you’re considering. Free account.
In Their Own Words
How OSJCT Windsor Street Care Centre describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where thoughtful care meets life's everyday pleasures in Cheltenham
Nursing home in Cheltenham: True Peace of Mind
At Windsor Street Care Centre in Cheltenham, staff understand that great care happens in the small moments — whether that's taking time to chat over morning tea or making sure someone's favourite spot in the garden catches the afternoon sun. This town-centre home supports people with various needs, from physical disabilities to dementia, focusing on what makes each day meaningful for every resident.
Who they care for
Windsor Street specialises in supporting people with sensory impairments, physical disabilities and dementia, welcoming both younger adults under 65 and older residents.
For residents living with dementia, the team focuses on maintaining connections through familiar activities and consistent, patient support from staff who understand the condition.
“If you're looking for care in central Cheltenham, it's worth visiting to see if Windsor Street feels right for your family.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
The home was rated Good across all five domains at its last inspection in March 2018, improving from Requires Improvement, which is an encouraging trajectory. However, the published report contains very limited specific detail, so scores reflect the rating itself rather than rich on-the-ground evidence.
Homes in South West typically score 68–82.The three-lens summary
What families tell us
Families describe a place where staff genuinely care about the people they look after, taking time to understand what matters to each resident. There's a real sense of life here, with regular activities throughout the week that keep people engaged and connected.
What inspectors have recorded
The team here works well together, which shows in how they support residents day to day. While most families feel well-informed about their loved ones' care, some have found communication could be clearer, particularly around important decisions.
How it sits against good practice
If you're looking for care in central Cheltenham, it's worth visiting to see if Windsor Street feels right for your family.
Worth a visit
Windsor Street Care Centre, at 35-37 Windsor Street in Cheltenham, was rated Good across all five inspection domains at its last inspection in March 2018, published in May 2018. This represented a meaningful improvement from a previous rating of Requires Improvement, which suggests the leadership team identified and addressed earlier concerns. The home is run by The Orders of St. John Care Trust and registered for up to 81 beds, with specialisms that include dementia, physical disabilities, and sensory impairment. A formal review of available information was carried out in July 2023, and inspectors did not find evidence to change the rating at that point. The central uncertainty here is the age of the evidence. The last full on-site inspection took place more than six years ago, and the published report contains almost no specific detail about what inspectors actually observed. A Good rating tells you the home met the standard at that time, but it does not tell you what daily life looks like now, how staffing has changed, or whether the improvement in culture has been sustained. When you visit, ask the manager to show you last week's actual staffing rota, including night shifts, and ask how long the current manager has been in post. Also ask to see the activity rota for the past fortnight and, if possible, arrive at a mealtime so you can see the food and the pace of care for yourself.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how OSJCT Windsor Street Care Centre measures up against the other homes you’re considering. Free account.
In Their Own Words
How OSJCT Windsor Street Care Centre describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where thoughtful care meets life's everyday pleasures in Cheltenham
Nursing home in Cheltenham: True Peace of Mind
At Windsor Street Care Centre in Cheltenham, staff understand that great care happens in the small moments — whether that's taking time to chat over morning tea or making sure someone's favourite spot in the garden catches the afternoon sun. This town-centre home supports people with various needs, from physical disabilities to dementia, focusing on what makes each day meaningful for every resident.
Who they care for
Windsor Street specialises in supporting people with sensory impairments, physical disabilities and dementia, welcoming both younger adults under 65 and older residents.
For residents living with dementia, the team focuses on maintaining connections through familiar activities and consistent, patient support from staff who understand the condition.
Management & ethos
The team here works well together, which shows in how they support residents day to day. While most families feel well-informed about their loved ones' care, some have found communication could be clearer, particularly around important decisions.
The home & environment
The home maintains spotless living spaces that feel fresh and welcoming, while the garden provides a peaceful retreat when the weather's nice. Being right in Cheltenham means it's easy for families to visit and residents can enjoy trips into town.
“If you're looking for care in central Cheltenham, it's worth visiting to see if Windsor Street feels right for your family.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
