Lilleybrook Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds62
- SpecialismsCaring for adults over 65 yrs, Dementia
- Last inspected2023-05-31
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STAGE 4 — RESEARCHING CARE HOMES
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Most of us will view care homes the way we view houses, impression, atmosphere, the feeling in the corridor. We go home, try to remember what we saw, and make a permanent decision from a blurred memory.
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The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
The eight family priority themes
- Staff warmth72
- Compassion & dignity74
- Cleanliness72
- Activities & engagement68
- Food quality65
- Healthcare70
- Management & leadership76
- Resident happiness72
What inspectors found
Inspected 2023-05-31
Is this home safe?
Is the care effective?
The home was rated Good for effectiveness at the April 2023 inspection. Lilleybrook provides nursing care alongside personal care, which means registered nurses are involved in health monitoring and clinical decision-making. The home specialises in dementia, so care planning should reflect the specific communication and cognitive needs of the people living there. The published extract does not detail how frequently care plans are reviewed, how families are included, or what dementia training staff have completed.Is this home caring?
Lilleybrook was rated Good for caring at the April 2023 inspection. This domain covers dignity, respect, warmth, and whether staff treat people as individuals. The home had previously been rated Requires Improvement, so reaching Good in caring represents a real shift. The published extract does not include direct observations of staff interactions, resident testimony about how they feel treated, or specific examples of dignity being upheld. The detailed evidence behind the rating is not visible in the supplied text.Is the home responsive?
The home received a Good rating for responsiveness at the April 2023 inspection. Responsiveness covers whether people have a life at the home: activities, individual engagement, respect for personal preferences, and end-of-life planning. Lilleybrook's dementia specialism means responsiveness should include tailored individual activities, not just group programmes. The published extract does not describe what activities are available, whether one-to-one engagement is offered to people who cannot join groups, or how end-of-life wishes are recorded and honoured.Is the home well-led?
Lilleybrook was rated Good for leadership at the April 2023 inspection, up from Requires Improvement previously. The registered manager is named in the registration as Ms Kim Esther Naudea Chance-Dundas, and the nominated individual is Mr Philip Klor. The improvement across all five domains simultaneously suggests a leadership change or a sustained improvement programme rather than a single quick fix. The published extract does not describe manager visibility, staff culture, governance systems, or how the home has embedded the changes that led to the improved rating.
Source: CQC inspection report →
What the evidence base says
The team at Lilleybrook specialises in supporting older adults with dementia. They provide both nursing and residential care options, giving families flexibility as needs change. Dementia care forms a core part of what Lilleybrook offers. The home provides specialist support for residents living with different types of dementia, with trained staff who understand the condition. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Lilleybrook Care Home scores 74 out of 100, reflecting a home that has genuinely improved from a previous Requires Improvement rating to Good across all five inspection areas. The score sits in the positive-but-general range because the published inspection text does not include the specific observations, quotes, and direct evidence that would push it higher.
Homes in South West typically score 68–82.Worth a visit
Lilleybrook Care Home, on Pilley Lane in Cheltenham, was rated Good at its most recent inspection in April 2023, with the report published in May 2023. Importantly, this is an improvement from a previous rating of Requires Improvement, meaning inspectors found real, measurable progress across all five areas: safety, effectiveness, caring, responsiveness, and leadership. That upward trend matters. Homes that have worked to turn things around often have a more self-aware culture than those that have always coasted. The main uncertainty here is that the published inspection text provided is very brief, and the detailed observations, resident and family quotes, and specific examples that would allow a fuller picture are not available in the supplied report extract. This does not mean anything is wrong; it means you should visit in person and ask direct questions. In particular, ask how the home identified and addressed the issues that led to the earlier Requires Improvement rating, and what has changed since then. That conversation will tell you a great deal about the leadership culture.
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In Their Own Words
How Lilleybrook Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Specialist dementia care in the heart of Cheltenham
Compassionate Care in Cheltenham at Lilleybrook Care Home
When you're looking for dementia care in Cheltenham, finding the right support matters. Lilleybrook Care Home provides specialist care for people over 65 living with dementia. The care home offers both nursing and residential support in a dedicated setting.
Who they care for
The team at Lilleybrook specialises in supporting older adults with dementia. They provide both nursing and residential care options, giving families flexibility as needs change.
Dementia care forms a core part of what Lilleybrook offers. The home provides specialist support for residents living with different types of dementia, with trained staff who understand the condition.
“Getting to know a care home properly takes time. Visiting Lilleybrook will help you understand if it's the right place for your family.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Lilleybrook Care Home scores 74 out of 100, reflecting a home that has genuinely improved from a previous Requires Improvement rating to Good across all five inspection areas. The score sits in the positive-but-general range because the published inspection text does not include the specific observations, quotes, and direct evidence that would push it higher.
Homes in South West typically score 68–82.Worth a visit
Lilleybrook Care Home, on Pilley Lane in Cheltenham, was rated Good at its most recent inspection in April 2023, with the report published in May 2023. Importantly, this is an improvement from a previous rating of Requires Improvement, meaning inspectors found real, measurable progress across all five areas: safety, effectiveness, caring, responsiveness, and leadership. That upward trend matters. Homes that have worked to turn things around often have a more self-aware culture than those that have always coasted. The main uncertainty here is that the published inspection text provided is very brief, and the detailed observations, resident and family quotes, and specific examples that would allow a fuller picture are not available in the supplied report extract. This does not mean anything is wrong; it means you should visit in person and ask direct questions. In particular, ask how the home identified and addressed the issues that led to the earlier Requires Improvement rating, and what has changed since then. That conversation will tell you a great deal about the leadership culture.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Lilleybrook Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Lilleybrook Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Specialist dementia care in the heart of Cheltenham
Compassionate Care in Cheltenham at Lilleybrook Care Home
When you're looking for dementia care in Cheltenham, finding the right support matters. Lilleybrook Care Home provides specialist care for people over 65 living with dementia. The care home offers both nursing and residential support in a dedicated setting.
Who they care for
The team at Lilleybrook specialises in supporting older adults with dementia. They provide both nursing and residential care options, giving families flexibility as needs change.
Dementia care forms a core part of what Lilleybrook offers. The home provides specialist support for residents living with different types of dementia, with trained staff who understand the condition.
“Getting to know a care home properly takes time. Visiting Lilleybrook will help you understand if it's the right place for your family.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
