Hadrian House
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds50
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia
- Last inspected2022-07-22
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families often mention how approachable the staff are here. People describe feeling welcomed when they visit, and several have commented on how helpful staff remain even during busy periods.
The eight family priority themes
- Staff warmth70
- Compassion & dignity72
- Cleanliness60
- Activities & engagement60
- Food quality55
- Healthcare58
- Management & leadership72
- Resident happiness68
What inspectors found
Inspected 2022-07-22
Is this home safe?
Is the care effective?
The Effective domain was rated Good. This domain covers training and competence, care planning, health monitoring, and nutritional care. The home is registered to provide nursing care and to treat disease and disorder, meaning clinical staff are part of the team. The published inspection summary does not reproduce specific observations or testimony for this domain, so the detail behind the Good rating is not available in the text provided. The home lists dementia as a specialism, which means inspectors would have considered dementia-specific practice as part of this assessment.Is this home caring?
The Caring domain was rated Good. This domain covers how staff treat the people who live in the home, including dignity, respect, privacy, and whether residents are involved in decisions about their own care. The published inspection summary does not reproduce specific inspector observations, resident quotes, or relative testimony for this domain. A Good Caring rating means inspectors did not find evidence of disrespect or poor practice in this area at the time of their visit in February 2022.Is the home responsive?
The Responsive domain was rated Good. This domain covers whether the home meets individual needs, including activities, engagement, and end-of-life care. The published inspection summary does not reproduce specific observations about the activities programme, one-to-one engagement, or how the home responds to changing needs. For a home specialising in dementia, responsiveness to individual need is particularly important because the condition affects each person differently and changes over time.Is the home well-led?
The Well-led domain was rated Good. The home has a named registered manager, Deborah Yvonne Craig, and a nominated individual, Devinder Malhotra, on record with the regulator. The home is operated by Prestwick Care Limited. A Good Well-led rating means inspectors were satisfied with governance, culture, and accountability at the time of the February 2022 visit. The published summary does not reproduce specific observations about management visibility or staff culture.
Source: CQC inspection report →
What the evidence base says
The home provides care for adults under 65 as well as older residents. They also support people living with dementia. For those with dementia, the home offers specialist support within their modern, comfortable environment. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Hadrian House scores 72 out of 100, reflecting genuine strengths in how staff treat the people who live there and in how the home is led, alongside a current safety rating of Requires Improvement that families must investigate further before making a decision.
Homes in North East typically score 68–82.The three-lens summary
What families tell us
Families often mention how approachable the staff are here. People describe feeling welcomed when they visit, and several have commented on how helpful staff remain even during busy periods.
What inspectors have recorded
Experiences with management and communication appear to vary. While some families have found staff responsive and caring, others have raised concerns about communication during difficult times.
How it sits against good practice
Getting a feel for any care home takes more than reading about it — arranging a visit can help you decide if it's the right fit.
Worth a visit
Hadrian House, at 166 West Street, Newcastle upon Tyne, was rated Good overall at its last inspection in February 2022, with the report published in July 2022. This is a meaningful improvement from a previous rating of Requires Improvement. Three domains, Caring, Responsive, and Well-led, were rated Good, and Effective was also Good, suggesting that the people who live here are treated with respect and that the home is competently managed. The home specialises in dementia care for both older and younger adults and provides nursing-level support across 50 beds. The one area that needs your attention before you decide is the Safe domain, which remains at Requires Improvement. This means inspectors found specific concerns about safety that had not yet been fully resolved at the time of the visit. The published inspection summary does not reproduce the detail of those concerns, so you should ask the manager directly what the safety issues were, what actions were taken, and whether a follow-up inspection has since taken place. Given that over two years have passed since the inspection, the home's current position may have changed; ask whether any re-inspection has been carried out and request to see the action plan that was written in response to the February 2022 findings.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Hadrian House measures up against the other homes you’re considering. Free account.
In Their Own Words
How Hadrian House describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Modern Newcastle care home with friendly staff and comfortable surroundings
Dedicated nursing home Support in Newcastle Upon Tyne
When you're looking for care in Newcastle, finding somewhere that feels genuinely welcoming matters. Hadrian House offers modern, well-maintained surroundings where residents can feel comfortable. The home cares for adults both under and over 65, including those living with dementia.
Who they care for
The home provides care for adults under 65 as well as older residents. They also support people living with dementia.
For those with dementia, the home offers specialist support within their modern, comfortable environment.
“Getting a feel for any care home takes more than reading about it — arranging a visit can help you decide if it's the right fit.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Hadrian House scores 72 out of 100, reflecting genuine strengths in how staff treat the people who live there and in how the home is led, alongside a current safety rating of Requires Improvement that families must investigate further before making a decision.
Homes in North East typically score 68–82.The three-lens summary
What families tell us
Families often mention how approachable the staff are here. People describe feeling welcomed when they visit, and several have commented on how helpful staff remain even during busy periods.
What inspectors have recorded
Experiences with management and communication appear to vary. While some families have found staff responsive and caring, others have raised concerns about communication during difficult times.
How it sits against good practice
Getting a feel for any care home takes more than reading about it — arranging a visit can help you decide if it's the right fit.
Worth a visit
Hadrian House, at 166 West Street, Newcastle upon Tyne, was rated Good overall at its last inspection in February 2022, with the report published in July 2022. This is a meaningful improvement from a previous rating of Requires Improvement. Three domains, Caring, Responsive, and Well-led, were rated Good, and Effective was also Good, suggesting that the people who live here are treated with respect and that the home is competently managed. The home specialises in dementia care for both older and younger adults and provides nursing-level support across 50 beds. The one area that needs your attention before you decide is the Safe domain, which remains at Requires Improvement. This means inspectors found specific concerns about safety that had not yet been fully resolved at the time of the visit. The published inspection summary does not reproduce the detail of those concerns, so you should ask the manager directly what the safety issues were, what actions were taken, and whether a follow-up inspection has since taken place. Given that over two years have passed since the inspection, the home's current position may have changed; ask whether any re-inspection has been carried out and request to see the action plan that was written in response to the February 2022 findings.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Hadrian House measures up against the other homes you’re considering. Free account.
In Their Own Words
How Hadrian House describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Modern Newcastle care home with friendly staff and comfortable surroundings
Dedicated nursing home Support in Newcastle Upon Tyne
When you're looking for care in Newcastle, finding somewhere that feels genuinely welcoming matters. Hadrian House offers modern, well-maintained surroundings where residents can feel comfortable. The home cares for adults both under and over 65, including those living with dementia.
Who they care for
The home provides care for adults under 65 as well as older residents. They also support people living with dementia.
For those with dementia, the home offers specialist support within their modern, comfortable environment.
Management & ethos
Experiences with management and communication appear to vary. While some families have found staff responsive and caring, others have raised concerns about communication during difficult times.
The home & environment
The home is kept clean and warm, with modern facilities throughout. Meal times show good flexibility too — the kitchen can adapt menus to suit different dietary needs, which families appreciate.
“Getting a feel for any care home takes more than reading about it — arranging a visit can help you decide if it's the right fit.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
