Wessex Care Kimberly East & West Care Centre
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds54
- SpecialismsCaring for adults over 65 yrs, Dementia, Mental health conditions, Sensory impairment
- Last inspected2020-06-06
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STAGE 4 — RESEARCHING CARE HOMES
Visit homes. Compare them side by side. Choose with confidence.
Most of us will view care homes the way we view houses, impression, atmosphere, the feeling in the corridor. We go home, try to remember what we saw, and make a permanent decision from a blurred memory.
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The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Relatives describe how their loved ones have flourished here. They've noticed weight gain in those who'd been struggling to eat properly, better management of medications, and real improvements in mood and energy levels. These aren't overnight changes — they happen gradually as residents settle into their new routines.
The eight family priority themes
- Staff warmth65
- Compassion & dignity65
- Cleanliness60
- Activities & engagement55
- Food quality55
- Healthcare62
- Management & leadership35
- Resident happiness60
What inspectors found
Inspected 2020-06-06
Is this home safe?
Is the care effective?
Effectiveness was rated Good at the November 2019 inspection. This domain covers training, care planning, access to healthcare professionals, and nutritional care. The published report text available for this analysis does not contain specific observations on dementia training content, care plan review frequency, GP access arrangements, or food quality at this home. A Good rating in this domain indicates inspectors did not identify significant shortfalls, but the level of detail needed to assess practice quality in depth is not available from the published findings provided.Is this home caring?
Caring was rated Good at the November 2019 inspection. This domain covers staff warmth, dignity, respect, and supporting independence. The available inspection text does not include specific observations of staff interactions, use of preferred names, or resident and family testimony about the quality of care relationships. A Good rating indicates inspectors were satisfied with the standard of caring practice at the time, but the published narrative does not provide the specific observational detail that would allow a confident family-facing assessment of warmth and day-to-day kindness.Is the home responsive?
Responsiveness was rated Good at the November 2019 inspection. This domain covers activities, individual engagement, and how well the home responds to people's preferences and changing needs. The published inspection text available for this analysis does not contain specific detail about the activities programme, individual engagement for people who cannot join group sessions, or how personal preferences are incorporated into daily life. A Good rating indicates inspectors were satisfied with the home's approach at the time of the visit.Is the home well-led?
Well-led was the one domain rated Requires Improvement at the November 2019 inspection. This is the most significant finding in this report. The available published text does not set out the specific reasons for this rating, but a Requires Improvement finding in leadership typically reflects concerns about governance, oversight, learning from incidents, or management visibility and accountability. The home is registered to Mrs Jodie Ruth Scott as registered manager and is part of Wessex Care Limited. A desk-based review in July 2023 found no evidence requiring a rating change, but this was not a new inspection.
Source: CQC inspection report →
What the evidence base says
The centres support people over 65 with various needs, including dementia, mental health conditions, and sensory impairments like sight or hearing loss. For residents living with dementia, the centres provide structured support that helps maintain dignity and quality of life. Staff work to understand each person's individual needs and preferences. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Kimberly West and East Care Centres scored 63 out of 100. Four of the five inspection domains were rated Good, which is a positive baseline, but the Well-led domain was rated Requires Improvement and the inspection took place in November 2019, meaning findings are now over five years old and may not reflect the home today.
Homes in South West typically score 68–82.The three-lens summary
What families tell us
Relatives describe how their loved ones have flourished here. They've noticed weight gain in those who'd been struggling to eat properly, better management of medications, and real improvements in mood and energy levels. These aren't overnight changes — they happen gradually as residents settle into their new routines.
What inspectors have recorded
Staff keep families closely involved in care decisions and regularly update them on progress. They've helped relatives navigate funding applications and work through council procedures. The daily care seems consistent and thoughtful, with staff who take time to get to know each resident properly.
How it sits against good practice
Sometimes the hardest decisions lead to the most positive outcomes. Seeing your relative regain their sparkle makes all the difference.
Worth a visit
Kimberly West and East Care Centres, on Tollgate Road in Salisbury, was last inspected in November 2019 and rated Good overall. Inspectors found sufficient evidence to rate the home Good across Safety, Effectiveness, Caring, and Responsiveness. The home is run by Wessex Care Limited and registered to provide nursing care for up to 54 people, including those living with dementia, mental health conditions, and sensory impairment. The one area that did not reach Good was Well-led, which was rated Requires Improvement at the time of inspection. This is the most important thing to probe when you visit, because leadership quality shapes everything else in a care home. The inspection findings are also significantly out of date: they are more than five years old, and a review in July 2023 found no reason to change the rating but did not involve a new on-site visit. You should treat this report as a starting point, not a current assessment. Ask the home what has changed since 2019 and request evidence of recent quality audits.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
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In Their Own Words
How Wessex Care Kimberly East & West Care Centre describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where families see real health improvements take shape
Nursing home in Salisbury: True Peace of Mind
When someone you love needs more support than you can give at home, finding the right place feels overwhelming. Kimberly West & East Care Centres in Salisbury focuses on helping residents regain their strength and stability. Families talk about seeing genuine improvements in their relatives' health and wellbeing after moving here.
Who they care for
The centres support people over 65 with various needs, including dementia, mental health conditions, and sensory impairments like sight or hearing loss.
For residents living with dementia, the centres provide structured support that helps maintain dignity and quality of life. Staff work to understand each person's individual needs and preferences.
“Sometimes the hardest decisions lead to the most positive outcomes. Seeing your relative regain their sparkle makes all the difference.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Kimberly West and East Care Centres scored 63 out of 100. Four of the five inspection domains were rated Good, which is a positive baseline, but the Well-led domain was rated Requires Improvement and the inspection took place in November 2019, meaning findings are now over five years old and may not reflect the home today.
Homes in South West typically score 68–82.The three-lens summary
What families tell us
Relatives describe how their loved ones have flourished here. They've noticed weight gain in those who'd been struggling to eat properly, better management of medications, and real improvements in mood and energy levels. These aren't overnight changes — they happen gradually as residents settle into their new routines.
What inspectors have recorded
Staff keep families closely involved in care decisions and regularly update them on progress. They've helped relatives navigate funding applications and work through council procedures. The daily care seems consistent and thoughtful, with staff who take time to get to know each resident properly.
How it sits against good practice
Sometimes the hardest decisions lead to the most positive outcomes. Seeing your relative regain their sparkle makes all the difference.
Worth a visit
Kimberly West and East Care Centres, on Tollgate Road in Salisbury, was last inspected in November 2019 and rated Good overall. Inspectors found sufficient evidence to rate the home Good across Safety, Effectiveness, Caring, and Responsiveness. The home is run by Wessex Care Limited and registered to provide nursing care for up to 54 people, including those living with dementia, mental health conditions, and sensory impairment. The one area that did not reach Good was Well-led, which was rated Requires Improvement at the time of inspection. This is the most important thing to probe when you visit, because leadership quality shapes everything else in a care home. The inspection findings are also significantly out of date: they are more than five years old, and a review in July 2023 found no reason to change the rating but did not involve a new on-site visit. You should treat this report as a starting point, not a current assessment. Ask the home what has changed since 2019 and request evidence of recent quality audits.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Wessex Care Kimberly East & West Care Centre measures up against the other homes you’re considering. Free account.
In Their Own Words
How Wessex Care Kimberly East & West Care Centre describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where families see real health improvements take shape
Nursing home in Salisbury: True Peace of Mind
When someone you love needs more support than you can give at home, finding the right place feels overwhelming. Kimberly West & East Care Centres in Salisbury focuses on helping residents regain their strength and stability. Families talk about seeing genuine improvements in their relatives' health and wellbeing after moving here.
Who they care for
The centres support people over 65 with various needs, including dementia, mental health conditions, and sensory impairments like sight or hearing loss.
For residents living with dementia, the centres provide structured support that helps maintain dignity and quality of life. Staff work to understand each person's individual needs and preferences.
Management & ethos
Staff keep families closely involved in care decisions and regularly update them on progress. They've helped relatives navigate funding applications and work through council procedures. The daily care seems consistent and thoughtful, with staff who take time to get to know each resident properly.
“Sometimes the hardest decisions lead to the most positive outcomes. Seeing your relative regain their sparkle makes all the difference.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
