Dementia Care Home

Sycamore Cottage, Residential Care Home

14 Harborough Road, Leicester, Leicestershire, LE2 4LA

Residential homes

At a Glance

The information you need to decide whether this home warrants a closer look.

DCC Family Score
62/ 100
Weighted from family reviews
Dementia SpecialismConfirmed

Residential homes

Families Rate The Staff55 / 100

Staff warmth score

“Well Looked After”55%

of reviewers answered yes

Good to know

  • Registered beds14
  • SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Learning disabilities, Mental health conditions
  • Last inspected2023-03-01

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The Evidence

What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.

Section 01

What families say

The eight family priority themes

  • Staff warmth55
  • Compassion & dignity60
  • Cleanliness50
  • Activities & engagement50
  • Food quality50
  • Healthcare50
  • Management & leadership65
  • Resident happiness55
Section 02

What inspectors found

Inspected 2023-03-01

  • Is this home safe?

    Requires improvement
    The Safe domain at Sycamore Cottage was rated Requires Improvement at the January 2023 inspection — the only domain not to achieve a Good rating. This means inspectors found that something related to safety did not meet the standard required. The available published report text does not specify what the concern was, meaning it is not possible to know whether this related to staffing levels, medicines management, risk assessment, infection control, or another area. This is the most significant finding in the report and should be the first question you ask the home.
    Verified by inspector
  • Is the care effective?

    Good
    The Effective domain is rated Good, which covers training, care planning, nutrition, and healthcare access. Dementia is a listed specialism, which implies the home is expected to have appropriate training and care approaches in place for people living with the condition. However, the published report text does not include specific examples of how care plans are written, how frequently they are reviewed, or how the home monitors health and wellbeing. The Good rating provides assurance that the basics are in place, but it is not possible from the available text to assess the depth or quality of individual care.
    Verified by inspector
  • Is this home caring?

    Good
    The Caring domain is rated Good, which covers staff warmth, dignity, respect, and independence. This is the domain families weight most heavily in their own reviews — staff warmth accounts for 57.3% of family satisfaction scores in DCC review data. Despite the Good rating, the available report text contains no specific observations of staff interactions, no quotes from residents or relatives about how they are treated, and no descriptions of particular moments of kindness or compassion. The rating confirms a threshold has been met, but the texture of daily life at Sycamore Cottage is not visible from this inspection.
    Verified by inspectorResident testimony recorded
  • Is the home responsive?

    Good
    The Responsive domain is rated Good, covering activities, individual engagement, and personalised care. Despite this rating, the available inspection text contains no specific examples of activities on offer, no description of how the home supports people with dementia to engage meaningfully, and no mention of one-to-one support for people who cannot participate in groups. The Good rating means the standard has been met, but the detail of what daily life looks like for your parent is not available from this report.
    Verified by inspector
  • Is the home well-led?

    Good
    The Well-led domain is rated Good, and there is a named registered manager (Miss Rebecca Anne Lee) in post. The home is operated by Allag Care Limited, with two nominated individuals. The improvement from Requires Improvement to Good overall suggests the management team has driven meaningful change since the previous inspection. No specific examples of governance activity, staff culture, or management visibility are described in the available report text.
    Verified by inspector
  • Source: CQC inspection report →

    Section 03

    What the evidence base says

    The team here cares for adults both under and over 65, with particular expertise in dementia care. This means they're set up to support people at different life stages and with varying needs. Their approach to dementia care includes keeping families closely involved throughout. They understand that when someone has dementia, the whole family needs support and clear communication about their loved one's care. All areas worth probing directly during a visit.

The DCC Verdict

Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.

62/ 100

DCC Family Score

Sycamore Cottage scores in the mid-range, reflecting a home that has improved from Requires Improvement to Good overall, but where the inspection report contains very limited specific detail across most areas of care — and where safety remains a formal concern.

Homes in East Midlands typically score 68–82.
DCC Recommendation

Worth a visit

Sycamore Cottage Residential Home on Harborough Road, Leicester, was inspected in January 2023 and awarded an overall rating of Good — an improvement on its previous rating of Requires Improvement. The home is a small, 14-bed service supporting adults with dementia, learning disabilities, mental health conditions and older age needs. The domains of Effective, Caring, Responsive and Well-led are all rated Good, and there is a registered manager in post, which are both positive indicators of a home that has been working to improve. However, the published inspection report contains very little specific detail — no direct quotes from residents or relatives, no inspector observations of daily life, and no concrete examples of how care is delivered. Most significantly, the Safe domain remains rated Requires Improvement, which means something about safety — whether staffing levels, medicines management, risk assessments or another factor — did not meet the required standard at the time of inspection. Before placing your parent here, you should ask the home directly what the specific safety concern was and what has been done to address it. On a visit, ask: how many staff are on duty during the day, and how many overnight? Also ask how long the current manager has been in post, given that leadership stability is one of the strongest predictors of consistent care quality in homes of this size.

The three questions to ask when you visit

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In Their Own Words

How Sycamore Cottage, Residential Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.

What Sycamore Cottage, Residential Care Home says about itself

Specialist dementia care where families stay truly connected

Compassionate Care in Leicester at Sycamore Cottage Residential Home

When you're looking for dementia care in Leicester, finding somewhere that keeps you genuinely involved matters. Sycamore Cottage Residential Home specialises in caring for people with dementia, whether they're under or over 65. What stands out here is how they think about family relationships — not just resident care.

Care & specialisms

Who they care for

    The team here cares for adults both under and over 65, with particular expertise in dementia care. This means they're set up to support people at different life stages and with varying needs.

    How they describe their dementia care

    Their approach to dementia care includes keeping families closely involved throughout. They understand that when someone has dementia, the whole family needs support and clear communication about their loved one's care.

    “If you'd like to learn more about their approach to family-centred care, getting in touch could be a helpful next step.”

    DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

    Free download – Dementia Stage 4

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    Related:

    What Real Families Say About Dementia Care Homes: The Eight Things That Matter Most

    A Which? Report for Care Homes: Real Family Reviews, Not Just Official Inspections

    Step-by-Step Guide to Finding a Care Home for Your Mum in the UK

    What Does 'Dementia Specialist' Actually Mean? How to Tell If a Care Home Really Is One

    Best UK Website for Comparing Dementia Care Homes (Beyond CQC Ratings)

    Dementia care gifts that help

    The Thoughtful Gift That Makes a Difficult Day Easier

    The things that make the greatest difference to someone living with dementia are rarely the most obvious ones. They are the things that ease the day — that give a carer a moment to breathe, or give the person they care for a moment of calm or quiet joy. Every item here was chosen because it works, and because it reduces stress for everyone in the room.

    Comforting Memories

    Britain 1940 to 1970: Memory Lane

    Card Game

    The Card Game That Turns Familiar Phrases Into Open Doors

    Memory Box

    The Box That Holds a Life

    Digital Photoframe

    The Frame That Brings the Family Into the Room

    Digital Calendar

    The Clock That Knows What Day It Is

    FAQs Related to Care Homes increasing support care

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    NHS Continuing Healthcare and dementia — who qualifies, how to apply, and what to do if refused

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    When the NHS pays for dementia care — the two situations and how to access both

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    What the NHS actually covers in dementia care — and the funding most eligible families never claim

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