St Faith's Nursing Home | Cheltenham
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds69
- SpecialismsCaring for adults over 65 yrs, Dementia
- Last inspected2019-09-25
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STAGE 4 — RESEARCHING CARE HOMES
Visit homes. Compare them side by side. Choose with confidence.
Most of us will view care homes the way we view houses, impression, atmosphere, the feeling in the corridor. We go home, try to remember what we saw, and make a permanent decision from a blurred memory.
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The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families describe walking into a home that feels well-maintained and cared for. They talk about staff who greet residents warmly and take time to engage with them throughout the day.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness70
- Activities & engagement60
- Food quality55
- Healthcare68
- Management & leadership45
- Resident happiness68
What inspectors found
Inspected 2019-09-25
Is this home safe?
Is the care effective?
Effective was rated Good at the June 2019 inspection. For a home specialising in dementia, this domain covers whether staff have the right training, whether care plans are detailed and kept up to date, whether residents have regular access to GPs and other health professionals, and whether nutritional needs are properly managed. The published summary does not provide specific examples of care plan content, training programmes, or records reviewed. No concerns were flagged.Is this home caring?
Caring was rated Good at the June 2019 inspection. This domain covers whether staff treat residents with warmth and respect, whether privacy and dignity are upheld, and whether residents are supported to remain as independent as possible. The published summary does not include specific inspector observations of staff interactions, resident testimony, or examples of dignity in practice. No concerns were flagged in this domain.Is the home responsive?
Responsive was rated Good at the June 2019 inspection. This domain covers whether activities are varied and tailored to individuals, whether the home responds to complaints and suggestions, and whether end-of-life care is planned. The published summary does not include specific examples of activity programmes, individual engagement, or complaint records. No concerns were flagged in this domain.Is the home well-led?
Well-led was rated Requires Improvement at the June 2019 inspection, the only domain that did not achieve a Good rating. This was also the second inspection of this home, and the Well-led rating suggests inspectors found continuing concerns with management, governance, or the overall culture of leadership, even as other domains improved. The published summary names Mrs Teresa Weis as registered manager and Mrs Suzanne Booker as nominated individual, but does not detail what specific governance failures were identified.
Source: CQC inspection report →
What the evidence base says
The team at St Faith's supports older adults, with particular experience caring for people with dementia. While the home welcomes residents with dementia, families might want to ask about specific approaches to memory care and daily support when they visit. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
St Faith's scores solidly across most care themes, reflecting a genuine improvement from its previous Requires Improvement rating, but the Well-led domain remains a concern and limits the overall score. Families should feel cautiously encouraged while asking sharp questions about management on any visit.
Homes in South West typically score 68–82.The three-lens summary
What families tell us
Families describe walking into a home that feels well-maintained and cared for. They talk about staff who greet residents warmly and take time to engage with them throughout the day.
What inspectors have recorded
How it sits against good practice
Getting a feel for the atmosphere and meeting the team in person can help families understand if this is the right place for their loved one.
Worth a visit
St Faith's Nursing Home on Malvern Road, Cheltenham, was rated Good overall at its most recent inspection in June 2019, an improvement on its previous Requires Improvement rating. The home specialises in nursing care for adults over 65, including people living with dementia, and holds 69 beds. Inspectors rated four of the five domains Good: Safe, Effective, Caring, and Responsive, indicating that across most areas of daily life and clinical care the home met the standard families would expect. The main area of concern is Well-led, which remained at Requires Improvement despite the overall rating improving. This means inspectors were not fully satisfied with the management and governance of the home at the time of inspection. The inspection took place in 2019, which means the findings are now several years old and the situation, for better or worse, may have changed significantly. On a visit, ask to speak with the current registered manager, check whether Mrs Teresa Weis is still in post, and ask directly what improvements have been made to management and oversight since the 2019 inspection.
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In Their Own Words
How St Faith's Nursing Home | Cheltenham describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where cleanliness and kindness create a welcoming atmosphere
Compassionate Care in Cheltenham at St Faith's Nursing Home
When families visit St Faith's Nursing Home in Cheltenham, they often comment on how spotless everything looks and how friendly the staff are with residents. This care home provides support for people over 65, including those living with dementia, in an environment where cleanliness clearly matters.
Who they care for
The team at St Faith's supports older adults, with particular experience caring for people with dementia.
While the home welcomes residents with dementia, families might want to ask about specific approaches to memory care and daily support when they visit.
“Getting a feel for the atmosphere and meeting the team in person can help families understand if this is the right place for their loved one.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
St Faith's scores solidly across most care themes, reflecting a genuine improvement from its previous Requires Improvement rating, but the Well-led domain remains a concern and limits the overall score. Families should feel cautiously encouraged while asking sharp questions about management on any visit.
Homes in South West typically score 68–82.The three-lens summary
What families tell us
Families describe walking into a home that feels well-maintained and cared for. They talk about staff who greet residents warmly and take time to engage with them throughout the day.
What inspectors have recorded
How it sits against good practice
Getting a feel for the atmosphere and meeting the team in person can help families understand if this is the right place for their loved one.
Worth a visit
St Faith's Nursing Home on Malvern Road, Cheltenham, was rated Good overall at its most recent inspection in June 2019, an improvement on its previous Requires Improvement rating. The home specialises in nursing care for adults over 65, including people living with dementia, and holds 69 beds. Inspectors rated four of the five domains Good: Safe, Effective, Caring, and Responsive, indicating that across most areas of daily life and clinical care the home met the standard families would expect. The main area of concern is Well-led, which remained at Requires Improvement despite the overall rating improving. This means inspectors were not fully satisfied with the management and governance of the home at the time of inspection. The inspection took place in 2019, which means the findings are now several years old and the situation, for better or worse, may have changed significantly. On a visit, ask to speak with the current registered manager, check whether Mrs Teresa Weis is still in post, and ask directly what improvements have been made to management and oversight since the 2019 inspection.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how St Faith's Nursing Home | Cheltenham measures up against the other homes you’re considering. Free account.
In Their Own Words
How St Faith's Nursing Home | Cheltenham describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where cleanliness and kindness create a welcoming atmosphere
Compassionate Care in Cheltenham at St Faith's Nursing Home
When families visit St Faith's Nursing Home in Cheltenham, they often comment on how spotless everything looks and how friendly the staff are with residents. This care home provides support for people over 65, including those living with dementia, in an environment where cleanliness clearly matters.
Who they care for
The team at St Faith's supports older adults, with particular experience caring for people with dementia.
While the home welcomes residents with dementia, families might want to ask about specific approaches to memory care and daily support when they visit.
The home & environment
The home keeps its spaces notably clean, something families particularly appreciate. There's an activities programme that helps keep residents engaged during their day.
“Getting a feel for the atmosphere and meeting the team in person can help families understand if this is the right place for their loved one.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
